I have a png that I've placed on a solid color background and it looks fine on the screen. When I print it, I see the faded ghost of it's bounding box.

I have a png that I've placed on a solid color background and it looks fine on the screen. When I print it, I see the faded ghost of it's bounding box. Basically, it losing at least part of the transparency in the file, but only when it goes to print. This happens whether I print it from illustrator, Indesign, or a pdf. If I open and print it from Photoshop it's fine. Is there some sort of setting that needs to be changed?
I'm posting a photo of the result.

Can you post the png so we can take a look at it?

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USELESS ONLINE HELP FACILITIES For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.

USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
Incident 1. Since many months attempts to download new and updated APPs produced a response – Apple ID Disabled. I had no time to consult an APPLE Store due to work in distant lands. When I finally visited yesterday I was told that as my IPAD has been reported as stolen, and APPLE in its wisdom had blocked its usage! I am not sure how they became so misinformed and nobody every advised me while with a few swift moves APPLE could have located me by email address or SKYPE.
Incident 2. Once the above anomaly had been fixed I tried to down load a newspaper and diligently input my address, credit card number and personal data. Repeatedly I was advised that my Credit Card was invalid and my postal code was incorrect! Really!
I was left to guess that having moved from UK to the US I should have advised APPLE! Not being told of this requirement brought about a second visit to APPLE Store in the same day to waste both mine and their time with a routine anomaly. How parochial in the context of a globalized world!
In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
In desperation I went to an Apple Store for the second time in a day as it is close to where I live when I am not working. On both occasions I was courteously attended to by Apple Staff.
However, my work is usually far away from the US and it is generally many thousands of miles to the nearest Apple Store therefore online help is viewed as imperative if one is to resolve issues away from home.
Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.

Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
Apple does not respond here and I can find no other questions for your fellow Apple users to answer.

First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and ge

First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine. I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance). Relucltantly, I am now typing this - and I suspect it will not help in the slightest! I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you. Can you please let me know how I can resolve this? Louise A Fraser

Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care

Hello, I use MAC AIR OSX 10.6.8 and have Adobe CS2, that I was using 2 years ago on my older computer. I stopped using it because it would close down in the middle of work. Now I would like to reinstall it on the MacAir but I can not get it working. It te

Hello, I use MAC AIR OSX 10.6.8 and have Adobe CS2, that I was using 2 years ago on my older computer. I stopped using it because it would close down in the middle of work. Now I would like to reinstall it on the MacAir but I can not get it working. It tells Adobe doesnT support my System. But I can not update my old version or activate it. What can I do?

The mac you want to install photoshop cs2 on is running mac os x 10.6.8 Snow Leopard?
(photoshop cs2 won't run on intel macs with mac os x newer than snow leopard)
Did you ever have cs2 installed on this particular computer before?
If the problem is that you already installed cs2, but it won't activate, that's because adobe took the activation servers offline for some older adobe products such as cs2.
You'll need to use the non activation version of cs2 from here and the supplied serial number:
Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products

HT5219 I have a macbook air (mid 2012) and a thunderbolt display. Do I absolutely need to connect the power supply together with the thunderbolt cable ? I found that the screen won't wake up if only the thunderbolt connection is plugged.

I have a macbook air (mid 2012) and a thunderbolt display (27'').
Do I absolutely need to connect the power supply together with the thunderbolt cable ?
I found that the screen won't wake up if only the thunderbolt connection is plugged. Is this normal ?

I just got my ATD and late 2011 MBP up and running. I've not tried running without the power adapter from the ATD plugged in, but I just tried and didn't have any problems with the display not waking. You may want to take your query to the ATD forum - https://discussions.apple.com/community/peripherals/thunderbolt_display - perhaps someone there has experienced a similar issue.
Good luck,
Clinton

What can i do about my iphone that has a blue tint to the screen when i have sunglasses on?

what can i do about my iphone that has a blue tint to the screen when i have sunglasses on?

That sounds like an issue with the sunglasses and possible polarization...there is nothing that you can do to offset that on the iPhone itself.

I have problems with my films that become slightly jerky after I have imported and edited them in iMovie and then burned them onto a DVD using iDVD. I can see the weak jerkiness when panning in both laterally and vertically. I shoot with a camcorder Canon

I have problems with my films that become slightly jerky after I have imported
and edited them in iMovie and then burned them onto a DVD using iDVD.
I can see the weak jerkiness when panning in both laterally
and vertically.
I shoot with a camcorder Canon Vixia HF10. The camera has been set to deliver HD quality (1920x1080). But I have accidentally filmed with a frame rate of 60 (?).
When I import the films in iMovie I have been asked if I want to change to frame rate 30 (instead of 25). I have chosen 30.
Could it be the setting of a frame rate 60 in my camcorder that causes jerkiness when panning or what else?

I have problems with my films that become slightly jerky after I have imported
and edited them in iMovie and then burned them onto a DVD using iDVD.
I can see the weak jerkiness when panning in both laterally
and vertically.
I shoot with a camcorder Canon Vixia HF10. The camera has been set to deliver HD quality (1920x1080). But I have accidentally filmed with a frame rate of 60 (?).
When I import the films in iMovie I have been asked if I want to change to frame rate 30 (instead of 25). I have chosen 30.
Could it be the setting of a frame rate 60 in my camcorder that causes jerkiness when panning or what else?

Why is it that I can't sign in on facetime, but I can sign in on app.store? With facetime,I'm getting an error, invalid username and password eventhough I have typed exactly the same when I'm signing in on the app.store. pls.help, thanks

Why is it that I can't sign in on facetime, but I can sign in on app.store? With facetime,I'm getting an error, invalid username and password eventhough I have typed exactly the same when I'm signing in on the app.store. pls.help, thanks

1. Make sure software is up to date
2. Make sure FaceTime is enabled; Settings>FaceTime
3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
4. Make sure Push Notification is enabled
5. Make sure phone number or email address is correct
6. Hold the Sleep and Home button down (together) until you see the Apple Logo

I have an iPad that will not allow me to accept iCloud terms and conditions. It just says server not available. But on an annoyingly regular basis a pop up asks me to accept term and cond, I go to iCloud and try to but that is when it tells me it cannot c

I have an iPad that will not allow me to accept iCloud terms and conditions. It just says server not available. But on an annoyingly regular basis a pop up asks me to accept term and cond, I go to iCloud and try to but that is when it tells me it cannot connect to the server. Frustrating as I cannot get rid of the pop ups.

Thanks champion! Apple support is useless! Way too difficult to get anywhere with their "support"

My safari is not working. Every time i click on it says to reopen or dont reopen. i press reopen i gives me this long screen and it says reopen or press okay. when i press ok it closes the box and doesnt open. when i press reopen the long screen stay

. Every time i click on it says to reopen or dont reopen. i press reopen i gives me this long screen and it says reopen or press okay. when i press ok it closes the box and doesnt open. when i press reopen the long screen and stays like that.

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

HT1692 Have recently installed itunes and outlook on a new computer. Have multiple email accounts set up in Outlook tho only use contacts and calendar in relation to one of these. Cannot sync itunes with the correct contacts and calendars, Help!

My new computer is 64-bit running Windows 7 pro, SP1 and Microsoft Office 2010 Pro Plus 32-bit
My phone is a 4S runing iOS 6.1.3
Very frustrated now that I have recently installed itunes and outlook on this new computer. Everything worked perfectly ok on my laptop which was also 64-bit Windows 7 and running 32-bit Microsoft Office 2010 Pro. I have multiple email accounts set up in Outlook tho only use contacts and calendar in relation to one of these. Cannot sync itunes with the correct contacts and calendars, when I sync the calendar and contacts are empty. Not sure if there is any way to point itunes to particular address books and calendars.
I have installed and uninstalled itunes 3 times and thank goodness have a backup
Can anyone help please?
thanks in anticipation

I had my home computer set up to sync to work's Exchange server. It worked well, but I didn't like seeing work email messages and other programs trying to sync with my default Outlook folder, which was then the Exchange (& work related) .ost file. I know there are various ways to manage those problems using filters, view, subfolders, etc., but it was a hassle for me. I think it could work well for many other folks.
For now, I have published my work calendar and subscribed to that calendar on my home computer. So I have view only access to my calendar on my home computer (and I can add/edit calendar items on my iPad (or Outlook Web Access) when away from work). This is not quite what I wanted, but it may work.
It almost makes me long for the days when I used my Windows Mobile Treo to sync back and forth between exchange at work and outlook at home (but had many sync conflicts as a result).

My ipod touch 4g, has a white spot on the screen when you turn it on, what is that and how do I fix it?

When you turn the ipod on, there is a noticeable white spot on the screen/display. Once all the apps come on you can't see it, but when it starts up you can.

From you descriptionis is hard to tell if it a atain on the outside of the screen or just what. Have you tried cleaning the screeen as said in the users guide:
Cleaning iPod touch
Clean iPod touch immediately if it comes in contact with any contaminants that may cause stains,
such as ink, dyes, makeup, dirt, food, oils, or lotions. To clean iPod touch, disconnect all cables and
turn off iPod touch (press and hold the On/Off button, then slide the onscreen slider). Then use a
soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don’t use window cleaners,
household cleaners, compressed air, aerosol sprays, solvents, alcohol, ammonia, or abrasives to
clean iPod touch. Rubbing the screen with an abrasive material may scratch the glass.
For more information about handling iPod touch, see the iPod touch Important Product Information
Guide at www.apple.com/support/manuals/ipodtouch.

Some email images do not show while using the icloud web app. I can see the images on my IOS devices and in gmail but I only see a small gray box in the icloud web mail app. Load HTML images is checked in preferences.

Some email images do not show while using the icloud web app. I can see the images on my IOS devices and in gmail but I only see a small gray box in the icloud web mail app. Load HTML images is checked in preferences. Is there a solution to this issue?

I've seen the opposite issue. My wife recieved an email with jpg attachments. She couldn't see or print them on her iPhone 4S but they showed up fine in iCloud or in the mail app. I had her forward the email to herself and then they showed up. I assume there is an issue with how Apple is processing the attachments and resending causes them to get reformatted in a way that makes them easier to handle.
So yeah. Seems like some bugs. Hope Apple fixes them soon.

When I try opening iPhoto on my iMac (OSX 10.9.2) it says I must first update the application; when I try doing so from the App store, it says there are no updates available. I have not renamed or moved iPhoto which was preinstalled. How to solve?

When I try opening iPhoto on my iMac (OSX 10.9.2) it says I must first download the update; when I try doing so from the App store, it says there are no updates available. Stuck in a classis Catch-22 - any ideas how I might solve the problem?

Thanks a lot for your swift response. And sorry if it was a bit too hectic to go through my detailed query (which I did because it was misunderstood when I asked previously). As I've mentioned above, I was informed that updating to 5.0.1 would '''require''' me to '''delete''' the current version and then install the new one. And doing so will involve losing all my bookmarks. I guess I should have been more specific and detailed there. By losing, I didn't mean losing them forever. I'm aware that they're secured in some place and deleting and installing the software doesn't harm its existence. What I meant that if I install the new version, I'd have to delete the old one. And after installing the new version, I'd have to transfer them (bookmarks) back from wherever they are. Get it? When it updated from 3.6.9 to 3.6.13, and from 3.6.13 to 3.6.18, I didn't need to follow that process. They were already present on their own.
BTW, I'm having no problems with 3.6.18 but after learning about the existence of version 5.0.1, I'm a bit too eager to lay my hands over it.
Thanks for your help; hope this wasn't extremely long.

Hey i have an ipod touch 5gen ,it has stopped responding and is showing a blank black screen.when ever i connect it to itunes it gives a sound of the connection. what am i suppose to do?(ios7)

hey i have an ipod touch 5gen ,it has stopped responding and is showing a blank black screen.when ever i connect it to itunes it gives a sound of the connection. what am i suppose to do?(ios7)

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a png that I've placed on a solid color background and it looks fine on the screen. When I print it, I see the faded ghost of it's bounding box.

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