I have been given a iphone  and have gone to settings/general/reset and it says it will take a hour but its been more than 3 now so can anyone advise me on what/how and why

I have been given a iphone and was told to restore setting so have done and its been hours and I need help

Press and Hold the Power and Home button until the phone shuts off and the Apple logo appears. Then see if you can get to the proper settings to reset the phone.
If that doesnt help Use iTunes to restore your iOS device to factory settings

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