I have firefox 19.0.2 on my desktop and on my laptop. On my desktop i can use norton toolbar but not on my laptop. Why

I have Firefox 19.0.2 on my desktop and on my laptop but can't use Norton toolbar on my laptop, it is disabled. Why is this since they are both the same version of Firefox?

I ran live update on Norton and restarted my computer and the tool bar is still disabled.

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