I have sent a file to the trash bin. When I come to empty the trash bin everything goes out except this one particular file and I get a note saying the file is 'in use' but it is not. How can I delete this file from trash?

I have a Macbook Pro with OS X Lion 10.7.2. I have sent a work file to the trash bin along with many other files. When I empty the trash this one particular file remains and I get a message that this file is still in use. I have tried returning the file to my documents, opening it, closing it and then sending it to trash and again I try to empty trash but the same message comes up - Q - How can I trash this file permanently?

First just try logging out and back in. Whatever is holding on to it may not be running after the logout thus freeing it so you can trash it after logging back in.
You might also try Trash It!
Lastly, look at the following for suggestions:
The X Lab: Solving Trash Problems

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HT204291 After updating software on my Apple TV home sharing will not work. Both Apple TV and iMac have home sharing on but when Computer is selected on Apple TV I just get a message saying "turn home sharing on". But it is. How can I solve this problem

I have just updated the software on my Apple TV since then home sharing will not work though I had not used it since installing iOS6 on my iPad 3. Home sharing is shown to be on on the Apple TV and on on my iMac. The Apple TV is connected to the router with an ethernet cable and all functions work correctly apart from my computer.
I have done the following.
Switched off the Apple TV and rebooted, did the same with iMac
Turned off home sharing then turned it on.
Checked that home sharing is on on both devices.
Selected Computer
Get a message telling me to turn home sharing on - IT IS!
Tried using airplay mirroring on the iPad but the airplay function is missing from iPad.
It is so annoying since before iOS6 and updating the Apple TV software everything worked perfectly. Any help would be very gratefully received.
Thanks

Hi Everyone,
hope this message finds you all in time. The recent Apple TV update 5.1 is terrible. Apple knows it is which is why (thankfully for some relentless user -I have no idea who but I believe it was under threat) they have allowed to sign 5.0.2 again which means you can downgrade your Apple TV 2 and 3 to a 5.0.2 version via iTunes. Who knows how long they will keep the window open but I have downgraded my ATV early this morning. I couldn't post this earlier because I was out all day but I am doing it now.
Here's how to do it:
1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.
2) Download your ipsw restore file from Apple.
5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw
5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw
3) In iTunes select yout ATV, hold SHIFT and click on Restore
4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next
5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.
Enjoy!
raadore

HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.

Hallo! How can i delete my files wich are saved not on the C: drive?

Hallo! How can i delete my files wich are saved not on the C: drive?

I'm guessing there must be more to this question than you are stating.
But to answer the question you asked, if you want to delete files that are not on the C drive, select the files and then delete them (press the Delete key, and then Delete from Hard Disk or not, your choice)

How can I delete an app from launchpad, that doesn't have the little cross in the left top corner. The app isn't an App Store app. The application is also not present anymore in my application's folder in finder.

How can I delete an app from launchpad, that doesn't have the little cross in the left top corner. The app isn't an App Store app. The application is also not present anymore in my application's folder in finder.
I tried to use the attached command through TERMINAL :
sqlite3 ~/Library/Application\ Support/Dock/*.db "DELETE from apps WHERE title='Help';" && killall Dock
sqlite3: Error: too many options: "DELETE from apps WHERE title='Help';"
Use -help for a list of options.
But i didn't work as I got the above error message.
best regards
Jeroen

I'm in the same boat as you -- except that I manage both a school lab (volunteer job) and macs in the enterprise (pay job). What I think we need is the Education Volume Purchasing Program
http://www.apple.com/education/volume-purchase-program/faq.html
Unfortunately this all seems a little rough around the edges -- for example, I have found updates for AppStore apps on the support.apple.com updates download site, but then when I install them via ARD they don't actually update the software. (The AppStore icons still show as needing the updates, and the version info reports the old version.) The documentation is also vague about which AppleID to use in which circumstance. I think they just haven't finished thinking through the implications of the various procedures and policies upon the various kinds of customers. When we deployed Mountain Lion on the school lab, we made an install usb and went around and installed it on each computer -- and it appears that you are on the honor system as far as paying for all of the licenses that you install. We did! But they appear to have no way to enforce it.
So far, I have only deployed 9 Lion macs in my day job, and our "solution" to the AppStore showing updates problem has been to drag the AppStore icon off of the users' docks so they don't see them!

How can I delete a file? At the moment I delete each pic and it takes ages! I tried select all and managed to delete all my 2300 photos!! I've got them back but I've also got back 980 which I had already deleted 1 by 1 over the past 6 months! Help!

Please help! How can I delete a file without deleting all my photos? I have just managed to delete all my more than 2000 photographs by choosing' Select all' and then delete. But I thought only 'all' the photographs in the file I had open would be selected! I have got them back, but I've also got back more than 800 others that I'd deleted SINGLY over the last 6 months! HELP!

Put a Photo in the iPhoto Trash.
iPhoto Menu -> Empty Trash
This removes the photo from iPhoto and the Hard Disk (in every version of iPhoto except iPhoto11)
In iPhoto 11 the file goes to the System Trash, you need to empty that too.
Regards
TD

HT1495 i have an old apple id using an old email address how can i sync this one with my new id as i can not remember my old password

i have an old Apple id using an old email address how can i sync this when i can not remenber the password wwith my new account

You'll have to contact iTunes store support to see if they can help you with this: http://www.apple.com/emea/support/itunes/contact.html.

HT1338 I have a Mac Mini running OSX version 10.8.5 and I want to connect an HP OfficeJet K60 printer using a USB connection. How do I do this please? I am not very computer literate so simple instructions would be helpful!

I have a Mac Mini running OSX version 10.8.5 and I want to connect an HP OfficeJet K60 printer using a USB connection. How do I do this please? I am not very computer literate so simple instructions would be helpful!

Hi Johnfromglenver,
There are no Mac drivers for the HP Officejet K60 printer. Therefore it is not compatible with the Mac operating systems. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl. There may be other solutions that could work for you.
I hope this information helps.
Advance 23
I work on behalf of HP

When i try to download additional garageband sounds, it states that I am not connected to the internet but I am. How can I fix this?

When i try to download additional garageband sounds, it states that I am not connected to the internet but I am. How can I fix this?
I have a new Macbook Pro, OS X 10.9.3 and the latest Garageband that came installed.

However, I can't see any of the new sounds in garageband??
Have you restarted your computer after installing the additional content?
How many drummers do you see, when you select a patch for a Drummer Track?
If the inapt purchase has been installed, you should now be seeing 18 drum patches and not only SoCal:
Also, if you open the "Lesson Store" view, there should be now several free basic guitar and piano lessons available for download.

I bought a used iPhone and found him email iCloud does not affect me so how can I deleted this email in order to use the device freely and privacy

I bought a used iPhone and found him email iCloud does not affect me so how can I deleted this email in order to use the device freely and privacy
help me please

You can't. Return the phone for a refund, if you can, because without the previous owner's Apple ID/Password, you will not be able to re-activate the phone. It will be useless to you.
Apple can't/won't help you with this.

How can I delete music files of the IPhone?

how can i delete music files of the IPhone. I was already in ITunes, but this option was grey!

Thx Allan, it was successful!!!!

Someone sent me a recurring calendar appointment to my IPhone 4. I accepted it but now I would like to delete it since I am no longer attending. The planner was sent from Outlook. I cannot hit "edit" and "delete" on the IPhone. How can I delete this?

Someone sent me a recurring calendar appointment to my IPhone 4. I accepted it but now I would like to delete it since I am no longer attending. The planner was sent from Outlook. I cannot hit "edit" and "delete" on the IPhone. How can I delete this?

Try reading this forum post for suggested solutions as a start.
http://discussions.apple.com/message/7606191#7606191

How can I delete an attachment from a received email but save the message?

Hi all, how can I delete an attachment from a received email but save the message?*

Over the years this issue crops up again and again. Here are the cases I know about:
Case 1 - it simply doesn't work
I have a message in my inbox with a jpeg of about 300Mb. Select message, choose option "remove attachment" which is not greyed out, and it does not work.
Case 2 - it works if you save the message first
I move the message from the inbox to a mail box. Open the mailbox (select), select the message, choose option "remove attachment", result: the attachment is removed, a small text file is added and an error appears in the message "missing plug-in". The message size is reduced from 300Mb to a few bytes.
Case 3 - the option "remove attachment" is greyed out.
I've googled this at least 10 times and read all the advice about editing various files from the library and all the other hacks. The simple truth here is that the user should not be inconvenienced by such inappropriate behaviour. We're not used to this from Apple any more, not since OS X. Even Windows does this stuff painlessly. In fact this kind of function is something that Outlook and Exchange do incredibly well. If they didn't the corporate world would have ground to a halt.
My point: the remove attachment option should work all the time and should be redesigned. Right-click + save as + delete in the message would be a hundred times easier.

Time capsule intern.1TB hard drive.How can I delete all files

Hello How can I delete all files from my timecapsule.
I have connectet it with Wifi or ethernet. It is not possible.
I have made a reset.
I have tried it often.
Please help
Greetings from Vienna
Pepimeier

If you open Macintosh HD > Applications > Utiltiies > AirPort Utility and click Manual Setup, are you able to access the settings for the Time Capsule?
Or, does AirPort Utility scan for the Time Capsule and then not find it?

I bought Photoshop CS6 Extended(education edition) for Mac. Now ik want to install it on my (new) macbook. I have the product code and serial number. I receive an error code: may be a false copy. How can I install this program?

In 2012, I bought Photoshop CS6 Extended (education edition) for Mac. Now I want to install it on my new Macbook. I have the correct serial number and product code, but I receive an error message: the software may be a false copy etc....What to do?

Here is a copy of the error
This means : Installation failed.
Verification of the Adobe Software failed
The product you want to install is no valid Adobe product and seems to be falsified.
HUgo
Op 29-aug.-2014, om 23:42 heeft Jeff A Wright <[email protected]> het volgende geschreven:
I bought Photoshop CS6 Extended(education edition) for Mac. Now ik want to install it on my (new) macbook. I have the product code and serial number. I receive an error code: may be a false copy. How can I install this program?
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Hugo please turn off your e-mail signature.
If your serial number is listed as being valid at http://www.adobe.com/ then I would recommend obtaining a fresh copy of the installation files. You can find details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
To download a fresh copy of the installation files please see Download CS6 products.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6685617#6685617
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
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How can I delete large files on my MacBook Pro?

How can I delete large files on my MacBook Pro? Also my Emails wont delete, how can I delete them?

Which email client are you using & which version? Your emails are not appearing in the email trashcan?

I have sent a file to the trash bin. When I come to empty the trash bin everything goes out except this one particular file and I get a note saying the file is 'in use' but it is not. How can I delete this file from trash?

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