I have successfully installed my creative suite to my old computer. I have a new one I would like to put it on. My serial number is not working. Please advise.

I need to install my program to my new computer. My serial number is not working.

Which Creative Suite version exactly?
Is your old computer Mac or Windows?
Is your new computer Mac or Windows?

Similar Messages

  • What should be the proper steps to un-installed CS6 creative suite from an old computer and re-installed onto new computer ?

    I would like to un-install and re-install CS6 Creative Suite onto a new computer.
    What are the proper steps required; in particular for the license code ?
    I worry if I don't do it properly I may not be able to re-activate on my new computer.
    Thanks,

    You do not need to uninstall though you can if you prefer to.  Your license allows you to have two activated installations, so if having a backup installation available is something you could use, you might want to keep the original installation intact.
    If you do not want the old installation in working order then the minimum you need to do is deactivate it by opening one of the programs and choosing Help -> Deactivate.  This will deactivate the entire suite for that machine.  You could leave it this way as the use of the applications is disabled at this point, except if you wish to you can reactivate it.  If you wish to uninstall you should be sure that you perform the deactivation first.
    As far as getting the software on the new machine goes, you install it the same way you did originally, using the serial number to activate it.

  • How can i uninstalled adobe creative suite on my old computer that it doesn´t work now and installed adobe on my new computer?

    how can i uninstalled adobe creative suite on my old computer that it doesn´t work now and installed adobe on my new computer?

    use the adobe uninstallers to uninstall from your old computer, and use the installation files to install on your new computer.
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Hi I need help installing my creative suite 5 web premium cd on to my new pc which is windows 8 64bit os, thanks

    Hi I need help installing my creative suite 5 web premium cd on to my new pc which is windows 8 64 bit os, thanks

    copy the all the cds' contents to one desktop directory.  install from that directory.

  • I bought creative suites over 3 years, but now cannot update and registered in my account, the error massage are:This serial number has already been registered. Products can only be registered once.

    i bought creative suites over 3 years, but now cannot update and registered in my account, the error massage are:This serial number has already been registered. Products can only be registered once.

    The message is correct.  You can only register a product once... there is no need to register again after you do it the first time.  You can re-install and activate with the serial number, but there is no need to re-register.

  • I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

    I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

    If you recently purchased this then it is not likely to be a valid sale/purchase.  Adobe does not sell older versions of their products and no one but Adobe provides student/teacher licensing.  If you purchased this some time years ago and it is only recently that you find you are not able to reactivate it with the original serial number you can try contacting Adobe Support thru chat and see if they will be willing to work with you to resolve this.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Ok, my former computer crashed and i have a new one. i would like to sync my ipod with the new one, but it wont allow me to with out removing all of the data on it. How can i fix this?

    ok, my former computer crashed and i have a new one. i would like to sync my ipod with the new one, but it wont allow me to with out removing all of the data on it. How can i fix this?

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
    I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • I have a new laptop and I am trying to download CS3. The site on adobe gives an error message and the one I tried from this forum downloaded CS3 extended, so my serial number does not work. Does anyone have any suggestions. Regards Vicki

    Hi,
    I have a new laptop and I am trying to download CS3. The site on adobe gives an error message and the one I tried from this forum downloaded CS3 extended, so my serial number does not work. Does anyone have any suggestions. Regards Vicki

    The trial is always extended. The serial number you enter determines whether it runs as standard or extended.
    I'm getting through fine with that link, so it must be a browser issue or some such thing. Try another browser.

  • How come computer still has Acrobat X Standard after I have already installed CS6 Creative Suite?

    I thought Adobe Acrobat X Pro was included with the CS6 creative suite download. My computer still has Acrobat X Standard installed. How do I get my computer to download the X Pro version?

    Hi aczan1,
    Welcome to the Community!
    First, you would need to uninstall Acrobat X Standard and then while installing CS6 Suite, Acrobat X pro will be listed.
    Go to Control Panel>> Program & Features>> Unintall a program/Add/remove programs to uninstall Acrobat X Standard
    Thanks!
    Ankit

  • I have a replacement iphone 5 but the serial number is not working

    Hi i have a iPhone which has been replaced. I can not seem to check my warranty status as my serial number is not being recognised i need help. 

    We are users like yourself.
    You are just as capable of looking this information up as anyone else here.
    If you are having issues finding the information, contact Apple.

  • I have bought and ipad first generation and i would like to put my ebooks on how can I do this please the Ibook app will not download on this ipad

    I have bought a apple ipad 1st generation and I would like to put my ebooks on how would I do this the ibook app will not download on this ipad many thanks for any help offered

    Try downloading the current version of the iBooks app on your computer's iTunes so that the app is in your purchase history. Then on your iPad go to the Purchased tab in the App Store app and see if you can download an older compatible version of it.
    If the ebooks aren't ibooks, then unless they are digital-rights-management free epubs then you probably won't be able to add them to your computer's iTunes library (File > Add To Library) and sync them to your iPad - in they do have DRM on them then does the store that you got them from have their own app in your computer's iTunes ? If they then you could try the above and see if they have an iOS 5 compatible version available.

  • I no longer have access to the school email when I purchased my mac a few years ago.  I recently purchased a new computer and want to deactivate the creative suite on the old computer and activate it on my new computer.  Thank you

    I no longer have access to the school email when I purchased my mac a few years ago.  I recently purchases new computer and want to deactivate photoshop on the old computer and reactivate it on the new computer.

    if you have it installed on windows, you can use belarc advisor to recover your serial number.

  • My serial number does not work - Creative Cloud ENT tells me to uninstall and re-install all applications I just installed

    I have a serial number.  I downloaded all Creative Cloud applications to use at work.  When I open an app, it says I am starting my 30-day trial.  I enter the serial number and it tells me to uninstall and reinstall all applications and enter the serial number.  I wasted an entire day doing that.  Now it tells me to uninstall and reinstall all apps and enter the serial number.  Do I have to do this every day?  When will it let me use my serial number?

    Where did you buy your subscription, and do you have a redemption code?
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • CS4 suite serial number does not work for Adobe Acrobat Pro

    Hello,
    I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
    I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

    After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the  number and it did NOT work! So then he gave me another number which  asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
    After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
    Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
    If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

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