I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

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I purchased Adobe Acrobat Professional and have been trying to activate it for some time. I also had this same program on my previous computer. How do I de-activate it from that computer so that I can activate it on my new computer?

I purchased Adobe Acrobat Professional and have been trying to activate it for some time. I also had this same program on my previous computer. How do I de-activate it from that computer so that I can activate it on my new computer?

Hi larrygoynes,
To transfer the license from one pc to another the step you have to follow is to 'Deactivate' the license first from the older machine.
To accomplish this you need to Launch Acrobat, go to the 'Help' menu and select 'Deactivate'
On the new machine you can install Acrobat and then use the serial number to 'Activate' the software and this will complete the license transfer.
You can refer the KB Doc: Activation & Deactivation Help
Regards,
Rave

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

When i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color: There was a problem processing your order, please contact our Customer Service team for assistance.Middle East

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Verify that everything about your Adobe ID and your country and your credit card match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
I can't find my payment info and renew button. Please help me!

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

There was a problem processing your order, please contact our Customer Service team for assistance.

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Asmaa,
Other than using the suppport phone number, you may try a chat here:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I spoke to someone at adobe who said they would cancel my two memberships as it was a misunderstanding and now i receive a mail saying money has been taken out my account. They reactivated my account without me doing it myself and then saying thank you fo

I spoke to someone at adobe who said they would cancel my two memberships as it was a misunderstanding and now i receive a mail saying money has been taken out my account. They reactivated my account without me doing it myself and then saying thank you for reactivating. FUMING!!!

Here are the 3 orders placed by you under the same Adobe ID.
Creative Cloud Photography plan (one-year)
Desktop Subscription
21-Nov-2014
Creative Cloud single-app membership for In Design (one-year)
Desktop Subscription
17-Nov-2014
Creative Cloud single-app membership for Illustrator (one-year)
Desktop Subscription
28-Oct-2014
You can use all of them but they can be activated twice only for e.g. if you install the photography plan on two computer as soon as you try to activate the illustrator CC , it will ask you to deactivate.
You should contact Adobe Support & get two of the order cancelled, since it is duplicate subscription so the renewals charges will be refunded back. You need to buy them under different Adobe ID to use them.
Regards
Rajshree

I have a Mac Pro OS 10.7.5 and have a DVD+R disc with files on it, but it ejects the disk after about 10 seconds--what to do? How can I get the data off this disc? I can see it has been already burned, so files are on there?

I have a Mac Pro OS 10.7.5 and have a DVD+R disc with files on it, but it ejects the disk after about 10 seconds--what to do? How can I get the data off this disc? I can see it has been already burned, so files are on there?

Try cleaning the lens and see if that will restore functionality to the DVD drive. Use a DVD lens cleaning disk, if you have a can of compressed air, shoot some into the slot or wrap a fine microfiber cloth (eyeglasses cleaning cloth) around a business card and insert it gently inside the slot.
If no success, make an appointment at an Apple store genius bar and get a free diagnosis from them.
Ciao.

When I try to manually backup my ipad2, I receive an error message stating "There was a problem completing the backup. Please try again later" ... and this happens each time I try to back up. Grateful for suggestions ...

When I try to manually backup my ipad2, I receive an error message stating "There was a problem completing the backup. Please try again later" ... and this happens each time I try to back up. Grateful for suggestions ...

Seems to be a common enough problem. I've deleted the partial failed backup from iCloud, restoring all 5Gb of storage. Then started a manual backup. After about 20 minutes I get the same error message. I have repeated this several times. According to my iTunes on my laptop I managed one backup to iCloud from there but it is pointless if u can neither backup to or restore from iCloud via my iPhone 4. I had hoped ios 5.0.1 would solve this glitch but ....
So much for "it just works".
I have yet to see any suggested fix that works for me. Any other suggestions?

When I try to open a pdf file I get an error message stating "There was an error opening the document. The file is damaged and could not be repaired." Other pdf files open fine.

When I try to open a pdf file I get an error message stating "There was an error opening the document. The file is damaged and could not be repaired." Other pdf files open fine.

You need to get a new copy of the PDF.

Have purchased a new computer but can not install elements 12 since it has been installed on old laptop. Is there a small fee to be able to do this. Never installed the video editing portion, can this be installed with no problem?

Have purchased a new computer but can not install elements 12 since it has been installed on an older laptop. This is a one time user program, is there a code that can be put in or a small fee to pay to be able to use the program again. Never installed the video editing and hoping this can be installed with no problem.

If the laptop is still connected Launch Elements in Expert Mode. Go to the help menu and sign-out. That will deactivate usage on the laptop.

Trying to download adobe acrobat, it says "this installer has been mis-configured"

Trying to download a trail for adobe acrobat on my mac and it keeps saying theres an error and "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." I want to try it ASAP so quick assistance needed, thanks Appreciate it

Phillip please remove your previous installation of the Adobe Download Assistant. Once removed you should be able to download and install the Adobe Download Assistant.
You may have some difficulty locating a page which offers it though as most of our trials are now offered through the Adobe Application Manager. You can use the same link for Photoshop Elements which is offered in the discussion referenced by Rave in message #5 to obtain a copy of the Adobe Download Assistant from there.
Alternately you can try the direct download option as offered by Rave and bypass the use of the Adobe Download Assistant.

When accessing itunes I receive a message stating Itunes was not properly installed, please reinstall. I have deleted and reinstalled by still no luck help!

I have had itunes installed in my PC for years, recently I am receiving a message which states it has not been installed properly and I need to reinstall.
Having followed all the appropriate steps, including deleting itunes and then reinsalling it I am still getting the same message, which also prevents me from burning discs.... help!

I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

Had purchased Adobe Acrobat Professional XL in 2012-12-09, since then i have change new PC, i have tried to download not possible

I had purchased through Digital River, i have tried getting response from them is NIL, as well from ADOBE.

Hi manos148,
Do you have the purchased serial number with you?
If Yes, then you can download Acrobat XI from : Download Acrobat products | Standard, Pro | XI, X and use the serial number to activate the software.
Regards,
Rave

HT1491 why when i try to purchase music from the i store it keeps givivg me an error message stating there was a problem to try again? ive tried many times and get the same message

i keep getting the unknown error messase (5002) when i try to purchase music from the i tunes store. What can i do to fix this?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

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