I have used GCs in the past and then used a credit card but my GC money has disappeared. Where is it?

Question

I live in the UK. In the past I used stored credit to buy games, movies, music etc from Itunes. I wanted to buy a game that I couldn't afford with my stored credit so I used my card. Now I have removed my credit card details but I do not know where my stored money has gone. Does anyone know where it has gone?

Answer 1

First, make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your card/gift.  If you are, try signing out of the account and back in.
If you're sure you are using the correct account and that you're signing in to the iTunes Store,  and signing out and back in doesn't help, go to the Purchase History and review your purchases to make sure that you should indeed have a balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error, again, can usually be corrected by logging out of the iTunes Store and then back in.
If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, send a message to the iTunes Store customer service department through the contact form you'll find by selecting the most applicable section of their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) and explain the problem to them.
Good luck.