I like to cancel one of my two licences of creative cloud

I like to cancel one of my two licences of creative cloud

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • One-year free subscription to Adobe Creative Cloud Photography

    Hey! I want to buy a Canon Pixma Pro-1 printer and it says there that Adobe and Canon has an offer on a one-year free subscription to Adobe Creative Cloud Photography. My question is: I already have a subscription, how will I be able to use the offer?

    Hello Johan!
    I have received a reply to my question on twitter from Adobe Customer Care and writes:
    "HI, were you able to connect to a chat agent? We can cancel your current subscription so you can claim the free year. ^SV
    You can follow us & send us a DM of your Adobe ID to have us cancel this for you. Did you get a redeem code for the offer?^SV"
    Regards
    Marek

  • How do I share more than one file at once in Adobe Creative Cloud?

    How do I share more than one file at once in Adobe Creative Cloud?

    Hi Ken,
    Thank you for your quick response. Have a good weekend.
    With best regards,
    Hans Rengelink
    De Eelinkes 29 - 7101 PZ Winterswijk - The Netherlands - Tel: +31 543 461818 - E-mail: [email protected]
    This e-mail message and any accompanying documentation is intended for addressee only and may contain privileged and confidential information. If you are not the addressee any use of this information is strictly prohibited. If you have received this e-mail in error please notify us immediately by reply e.mail or telephone call on +31 543 461818 and delete this e-mail from your systems.
    Op 26 okt. 2012, om 17:33 heeft Ken G. Rice <[email protected]> het volgende geschreven:
    Re: How do I share more than one file at once in Adobe Creative Cloud?
    created by Ken G. Rice in Adobe Creative Cloud - View the full discussion
    Currently you cannot share a folder, only individual files. Sharing of folders is a feature that is coming in the future.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4802876#4802876
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4802876#4802876
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4802876#4802876. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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  • Hello! I would like to upgrade my after effect monthly plan to creative cloud. How do i go about?

    Hello! I would like to upgrade my after effect monthly plan to creative cloud. How do i go about?

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • Hi, i want to buy a licence of Creative Cloud, but i have one question... Whats the best choose for a little enterprise?? And if i buy a Single Person Licence, on how many pc's can i install the suite??

    Hi, i want to buy a licence of Creative Cloud, but i have one question... Whats the best choose for a little enterprise?? And if i buy a Single Person Licence, on how many pc's can i install the suite??
    Thanks for helping

    no, that's incorrect.
    you can activate on 1 mac and 1 pc, or 2 pc's, or 2 mac's, concurrently.
    i have cc installed on 2 pcs and 1 mac.  i can only activate 2 at any one time which works well for me because my pcs are at home and my office and i use them most of the time.
    but when i travel i take my macbook so i just deactivate one or both of my pcs (uninstalling is not needed) and sign in to my macs cc app.

  • I would like to update trial for Master collection cs6 to Creative cloud.  How do I do this?

    I would like to update trial for Master collection cs6 to Creative cloud.  How do I do this?

    That would seem to be the obvious solution.  I have tried it but the reason I am asking is the blank fill in the password screen which is the result of this action. 
    1.  open program. 
    2.  License flash screen appears with sign in prompt.
    3.  Sign in with adobe creative cloud activated. 
    4.  License entry required. 
    In a perfect world this would prompt an automated response which would read my adobe ID credentials and automatic sign in would occur.  So this is my problem.  I am stuck on this screen.  So here are the options as i understand them.  1. Uninstall and start over.  2. Request support.  3.  Search forums.
    What am i missing?

  • I have two Captivate Subscription Edition (one-year) and I like to cancel one of them.

    Please cancel one of my one-year Captivate Subscription. We have two working seats but now we have only one.
    Thanks
    Stavroula Mixafenti

    Look thru the following links and use the chat option if required for your situation:
    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    https://forums.adobe.com/thread/1703848
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • I have two membership of creative cloud in one account

    Hi,
    I got two creative cloud membership in my account, I was told by support team that one they will refund me , but its getting charged every month from my account. One I paid for a year and another one is monthly charged. I added another creative cloud membership in order to increase my number of system uses, but that didn't help so I asked support staff they told me its not possible and they will refund and cancel my membership, but that never happens.  Please help
    Best Regards,
    Dhawal

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • What does one year commitment mean for adobe creative cloud monthly payment

    If I want to purchase creative cloud for only a few months of the year does that mean I only pay for those months? I am unclear about what you mean by a one year commitment.
    For example if it cost HKD 68 for on month and I only need this software for two months of the year do I only pay HKD 136 in total.

    An annual subscription may be paid monthly, but you are committed to pay that monthly fee for a full year
    Purchase the monthly subscription so you may cancel with no penalty

  • I have a problem activating two different products Creative Cloud and Acrobat

    I have several subscriptions with my Adobe.com and Creative Cloud accounts. I manage a team in Creative Cloud and am a member of this team as well.
    Additionally, I have a separate subscription for Acrobat for a different user.
    I cannot see how I can activate the Acrobat licence separate to the Creative cloud licence. I understand that I can activate the Creative Cloud suite on two machines (one at work and one at home) When I then try to activate Acrobat only on a different machine, it tells me I have already activated on two machines and must re-set.
    I have the licencing for the two different products. How can I separate them?
    Thanks

    if you have more than one cc account you must have more than one adobe id, each associated with a different subscription cc account.  sign in to your cc desktop app using the adobe id you want associated with the cc programs and that particular computer.
    for your non-cc adobe products, do not install via the cc desktop app.  download and install outside the app and activate with your serial number.
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Can one share JPEG files using the Creative Cloud for example similar to Dropbox and Flickr

    Can one use the Creative Cloud facility to share JPEG files similar to Dropbox and Flickr

    ALakey, Yes!!! You can, you just have to click on Share and put the email address of the person and a link will be sent to him.
    - Nitin

  • Please cancel my free 30 day trial of Creative Cloud, Thank you.

    Instead of buying into the Creative Cloud, I purchasd the Premiere Pro CS6 yesterday.
    - Please cancel my Creative Cloud, Premiere Pro CC -. 
    Thank you again,
    Joe
    "VideoJoeProductions"
    12/10/13

    Hi lmc293,
    As you are using the 30-day trial of the Adobe Creative Cloud, you need not cancel it as it will expire after 30 days.
    However, if you do not wish to continue the trial you may uninstall the Creative cloud and the CC applications from your machine as shown in the help document below:
    Creative Cloud Help | Install, update, or uninstall apps
    Regards,
    Sheena

  • My Lightroom 5 says I have a new update, but the download looks like it is trying to switch me over to creative cloud.  What will happen if I install this download?

    My lightroom 5 says I have a new update, but the download looks like it will switch me over to creative cloud.  What will happen if I install this download?

    What about the notification looks like it will switch over to the creative cloud?  I'd avoid it until you get a good answer to your question.

  • How can I cancel my free 30-day trial of Creative Cloud?

    The page that provide instructions on how to cancel a Creative Cloud membership says there should be a link under the "manage my account" and "creative cloud" that says "cancel membership."  This link does not appear, how am I supposed to cancel the 30-day trial?

    Hi lmc293,
    As you are using the 30-day trial of the Adobe Creative Cloud, you need not cancel it as it will expire after 30 days.
    However, if you do not wish to continue the trial you may uninstall the Creative cloud and the CC applications from your machine as shown in the help document below:
    Creative Cloud Help | Install, update, or uninstall apps
    Regards,
    Sheena

  • I need to cancel a 30 day free trial of creative cloud. How do I do this?

    How to cancel creative cloud 30 day free trial.  This is so frustrating,  please help

    https://selfsolve.apple.com/deregister-imessage

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