I'm not able to get passed the credit card info to get into iTunes or AppStore on my new iPad.
I am unable to enter billing info in Apple ID to get hooked into App Store or iTunes. It wont't go past the credit card info. It keeps prompting me to see tech support. Can you tell me what I'm doing wrong? It's quite frustrating.
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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How do I pass the credit card section if I do not have a issue number on my maestro
How do I pass the credit card section without having a issue number
I am not sure how you can remove your payment details on your iPhone but you can remove this in iTunes on your computer.
Also, you should have set iTunes to ask for a your password before any download - no password = no download and you will not go bankrupt! -
I create my apple id from my boyfriend macbook and its says that I have to review my itunes information , when I get to the credit card number info etc. Its keep asking me for that I dont have any credit card and I dont want to put any , what should I do?
You cannot use that ID without a credit card. You did not create your account correctly. There is very specific way in which you must create your account if you do not want to use a credit card. If you don't have a credit card, you will have to start all over again.
1. You will have to sign out of that ID before you can create a new one. Settings>iTunes & App Store>Apple ID>Sign out.
2. You cannot use the email address that you used for the first ID that you created. You will need to use another email address now
3. You have to download a free app in order to start the new Apple ID process.
Read this before proceeding.
http://support.apple.com/kb/HT2534 -
I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay
Hi judifrom!
I have some links for you that can help shed some light on the subject of gifting through iTunes and Apple IDs. The first can be found in this link:
Gifting - Apple Store (U.S.)
http://store.apple.com/us/help/gifting
and the relevant information in that link can be found right here:
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
You can still help them set up an Apple ID without payment information so that they can download free items through the iTunes store though. The steps for performing that can be found in the following article:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for using the Apple Support Communities!
Cheers,
Braden -
How do you download free software and updates without a credit card? I'm unable to by-pass the credit card information page..
This user, mountaingoatgirl, explains how to get a None option in your account details in the iTunes app on a Mac or PC. -
https://discussions.apple.com/message/24907941 -
I tried to follow the instruction of buying iphone apps without a credit card. I follow the steps and I selected United States, but when I fill up the credit card info, i could not find the word "None". Anyone know what should I do?
When you tried to contact Support with the card's images how were you trying to do it, on your phone or a browser on your computer ? And have you tried a different browser to see if you get the same error message ?
As well as images of the card they might also want an image of its receipt.
And to contact Support you were using : http://www.apple.com/support/itunes/contact/ , and clicked on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes ? -
When setting up my apple id for the apple store I get to the credit card screen and it tells me I have to contact support to finish. I can't seem to contact support as there is no number for them on this type of issue. How the **** to I talk to a person who can fix this?
It's a real problem when you're deployed outside the US and your billing address, though totally correct, is not. This seems to be a common complaint. I think the billing address vs. your present location causes some security concern or similar nonsense that prevents progress.
The only way I know of to resolve this is to contact iTunes Support by email. I have never had to wait more than a day for a response:
http://www.apple.com/emea/support/itunes/contact.html
The response should not be "automated'. Explain your circumstances. You deserve a personalized response. -
Help! I can't delete the credit card info from my IOS 7 Iphone 4!
Help! I can't delete the credit card info from my IOS 7 Iphone 4! It doesn't say "none" anywhere! I also don't have a computer so I can't delete it from that and I don't have the money to buy a gift card. Help please!
the removal of a credit card of your itunes account is a simple matter of clicking on the 'none' option once you are inside your account settings of your itunes account.
However, if there is an outstanding issue with you itunes account such as an outstanding balance the credit card then will NOT be removed from your account untill all issues have been resolved.
If you ware unsure of what the issues may be you can then call 800MYAPPLE and ask to speak to an advisor that can help you with itunes account issues. Most any of the advisors answering the phone should be able to assist you.
Good luck. -
How do I change the credit card infor attached to my itunes account?
How do I change the credit card infor attached to my itunes account?
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then you could try tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6+) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
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the credit card info on the account has changed but for some reason there is no option for me to make the changes. In addition, cloud has stopped working and all other programs that need to be updated cannot be??
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html -
Why is there NO way to change the credit card info to pay for ICloud services??
Currently I am being asked for a 3 digit verification number to a credit card that is no longer valid. Why is there no way to change the credit card info on ICloud services?
You change it in iTunes. Go to the iTunes Store. In iTunes 12, click on your name in the toolbar and choose 'Account info'. In previous versions click 'Account' in 'Quick links' on the right. Sign in, and click 'Edit' next to 'Payment information'. Then you can change the card.
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HT204053 How is the credit card info changed?
My credit card used for purchases has changed. How do I change this information for making purchases?
Go to the mac app store, log in using your ID/password. Under "Quick Links" in the right panel, click on Account. There you can edit the credit card info.
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How do I change my acct to get rid of credit card info altogether and operate with none status?
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I can't get pass the apple, I can't get pass the apple
Hello I just reseted my iphone 5c and when i load it up it can't get pass the apple.
If your answers aren't being accepted then do you have a rescue email address (which is not the same thing as an alternate email address) on your account so that you can get them reset ? If you do then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT204268 Can't get past the credit card screen when converting AOL username to Apple ID
After adding my credit card info when converting my AOL username to an Apple ID, I get the following pop up message: "Your request is temporarily unable to be processed. Please try again later." I have tried for two days now. I have changed the credit card, changed the new apple ID, and my personal information, all resulting in the same error message.
Anyone have any suggestions? I am using iTunes 12.1.0.50Sure thing. Here are my steps:
1) Login with AOL screen name into iTunes.
2) Pop up appears with the message "You need to change your account to use an Apple ID...". I select "Update Account".
4) "Change to Use an Apple ID" screen appears. I select "Continue".
5) "Edit Apple ID Details" screen appears. I then enter my email and password for a NEW Apple ID. (Note: If I enter in an email of an existing Apple ID, I get an error and cannot pass the screen. If I enter in a truly new email for a new Apple ID, the error disappears). Once info is in, I select "Continue".
6) "Review Your Address" screen appears. I can also update credit card information here. The Security Code is missing by default, so I must enter it in. If I enter in a wrong Security Code, I get an error to "Please enter valid Security Code". Once I enter in the correct info, I select "Continue".
7) Pop up appears with the message "Your request is temporarily unable to be processed. Please try again later."
I have gone through this process a number of times, trying to change things slightly in various screens to see if I get a different result. It appears I simply cannot get past the "Review Your Address" screen.
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