I need to change the email address and upgrade my subscription

I didn't realize that I have two accounts with Adobe, let's say email A and email B. Now my subscription is saved under email B. I want it to be moved to email A and when it's been done successfully, delete email B. Also, I want to upgrade my account from single purchase to complete. I have been trying to chat with your team since last night and tried all day today but no luck!

Hi There,
Kindly contact our support team via: Contact Customer Care
Here is what you need to do.
Cancel the subscription under B, purchase a new subscription under A.
If you do not want to use email B, you can leave it as it is. It can also be disabled and after doing that it cannot use B ever again.
Thanks,
Atul Saini

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