I perhaps have all ready sent this problem. I cannot attach a file to my e-mail. ATT support says I ne to change browsers. Help me fix the problem

I have been working with ATT support and was raised to the third help level. I can send attachments with Gmail with your browser and I can send attachments with my wife's laptop with your browser. This has been going on for a month now. ATT support to help me be able to send my ATT e-mail with attachments. They say I need a different browser. I do not want change or leave Firefox. Can you help?
Richard Schroeder
[email protected]

Is that uploading done via a regular Browse button like you see on this forum to add an attachment or is it done otherwise e.g. via a plugin like Flash or Java?
Did ATT support manage to do this with the current Firefox release?
You can try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
You can also try to reset Firefox:
*https://support.mozilla.org/kb/Basic+Troubleshooting
Also make sure that your security software (firewall, anti-virus) isn't blocking uploads.

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    Click to view full size
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