I TRIED TO UPGRADE TO ios5 AND MY PHONE FROZE UP IN THE PROCESS AND NO HAS A USB CONNECT TO ITUNES WITH A BLACK SCREEN. ANY HELP?

I have a iphone 4 tried to upgrade to ios5 and the phone froze.  I upgraded itunes before starting.  Now the sceen is black with a usb connect to itunes icon in the middle of the screen.  I turned the phone off and restarted it, and also have turned off the computer and restarted it.  nothing is working.  Anyone have a solution?

Do as it suggests and restore the device.

Similar Messages

  • Hello, I just downloaded ios 8 for my 4s iphone and now it will not connect to itunes on my mac. Any help will be greatly appreciated.

    Hello, I just downloaded ios 8 for my 4s iphone and now it will not connect to itunes on my mac. Any help will be greatly appreciated.

    Hello wedge60,
    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device recognition issues:
    iOS: Device not recognized in iTunes for OS X
    Follow these steps to resolve your issue:
    If you haven't connected your iOS device to this computer before, unlock the device and tap Trust. Learn more about the Trust This Computer alert.
    Restart your iOS device.
    Restart your Mac.
    Make sure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
    Install software updates on your Mac.
    If an iTunes update is available, apply the update.
    Check USB connections. iOS devices need USB 2.0 to work properly. If you're not sure your Mac has USB 2.0 ports, check the computer's specifications.
    Disconnect other USB devices and connect your device directly to a USB port on your Mac.
    Try another USB cable.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • HT4623 Hi i am using iphone 3G older version and i cannot upgrade to IOS5 software because when i go to Settings General ...there is no words like Software Update....any help pls -thnx

    Hi i am using iphone 3G older version and i cannot upgrade to IOS5 software because when i go to Settings > General ...there is no words like Software Update....any help pls -thnx

    Thanks Niel
    My current version says it is 4.2.1 (BC148)
    I wanted to install Skpe and update new version of Whats App , but it prompts up ....Upgrade to IOS 5 , so if i go to iTunes , could you tell me step by step , how i should do that..
    Thanks in advance

  • Itunes error message "file cannot be found..." I know the file is somewhere since I find it when I do a system search and it plays, but can't get itunes to see it.  Any help?

    itunes error message "file cannot be found..." I know the file is somewhere since I find it when I do a system search and it plays, but can't get itunes to see it.  Any help?

    Hello pwithero,
    The following article details the process of indicating to iTunes the correct location for the affected file.
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/TS1408
    Cheers,
    Allen

  • Upgraded to ios5 and maps has no audio

    I just upgraded my iPhone4 to iOS5 and Maps does not have any audio to tell me where to go. does anyone know how to fix this? The audio works on other programs.

    Is there anyone else out there willing to help me with this? I was told by a customer that their iPhone Maps app give them turn by turn directions to where they needed to go, and when they updated to iOS5 it does not give them verbal directions anymore?
    Why even put out a navigation app that does not have voice directions when Google's Maps for Andriod has it and is free?

  • IPhone4S: tried to update to iOS6 and now will only show "connect to iTunes" screen

    I've got an iPhone4S and tried to update to iOS6 via iTunes.  While installing, a message came up on my computer saying that "iOS6 could not be installed due to an unknown reason" (I'm paraphrasing b/c I didn't write it down, figuring that I could just re-do it).  Ever since that message came up, neither iTunes or my computer recognizes that the phone is plugged in.  Also the phone sceen is stuck on the "connect to iTunes" screen, which displays the USB cable with an arrow pointing to an iTunes logo.  I've done the 10 seconds reset, updated iTunes, etc., and everything else that the iPhone troubleshooting suggests.  Nothing is working, and my phone is totally un-usable.  PLEASE HELP!!! Thanks!

    1)I tried tinyumbrella. But it stills stucks in Recorvery Loop.
    2)Tried also using DFU mode buty tinyumbrella isn't detecting the device in DFU mode.
    3)I also tried iRecovery and results are same.
    4)Is there anyother way to break the recovery loop as i don't have any backup for my device.

  • Upgrade to iOS5 and 3G has stopped working

    I upgraded to iOS 5 on my iphone 4 and 3G now doesn't work anyone else had this problem?

    i had this same problem with my iphone 3gs. i reset the network setting and it works for a while, then can't make make or recieve calls or sms, or log on to the internet on the 3g netork.

  • Get error when trying to upgrade to IOS5 - An error occured while trying to Back up ipad  -402653138

    Help
    I am trying to upgrade to IOS5 and i cant get past the backup step of the upgrade - I keep getting An error occured while trying to Back up ipad  (-402653138).  I have tried removing my current backup and letting the update do the backup but still get same message.
    I also get a warning right when I start the upgrade process that says I have purchased apps that have not been transfered and wants to know if I want to continue???  Not sure why I get this warning - I have ran the transfer purchases option several times and it seems to work.  However, if I go under store and look at the purchases for my ipad it dosnt show any???  I would assume it should? 
    I have tried syncing and backing up, rebooting, all latest versions of itunes, etc. 
    Any ideas or help would be much appreciated.
    Thanks
    Erik

    I took a leap of faith and finally got the update with no issues.  Here's what I did:
    First did yet another backup.  Next, disabled all anti-virus and anything related (running Norton 360).  Next, turned off Home Sharing.
    Instead of "Update" I selected "Restore".  Followed prompts as though I wanted to restore and update. Selected my latest backup and off it went.  First did the wipe, then ios5 update, then restarted and began to sync.  Sync took about 2 hours as I have lots of apps, photos and some TV shows I forgot were on there. 
    In the end, I had the exact same configuration.  All apps on their pages as before the update, all folders intact and even all game scores and data from apps.  Hurray!
    Now just going through the App update process of the many (85) that showed up in App Store icon.
    Hope this helps!

  • I have upgraded to ios5 and Facetime no longer works.  I have tried turning off Facetime under settings and back on, but it still does not work.

    I have upgraded to ios5 and Facetime no longer works.  I have tried turning it off under Settings and then back on, but it still doesn't work. The symptoms are the same as what I read but the solution that has worked for some has not worked for me.

    Hi,
    Try restoring your iPad.
    If not speak to someone at the genius bar in Apple

  • HT4623 i have an iphone 3gs (Model No: A1303 FCC ID:BCGA1303A IC ID:579C-A1303A) and itune 10.7.  But when i am trying to upgrade to ios5 it shows  the message "my iphone software is 4.2.1 and is the current version".  can anyone helpe me.

    i have an iphone 3gs (Model No: A1303 FCC ID:BCGA1303A IC ID:579C-A1303A) and itune 10.7.  But when i am trying to upgrade to ios5 it shows  the message "my iphone software is 4.2.1 and is the current version".  can anyone helpe me. And when tried to download any apps from app store it get message that u need ios 4.3 to download.  So please help...Thanks in advance..

    But the model no. of my iphone i.e A1303 is of 3GS as clearly mentioned here >> http://support.apple.com/kb/HT3939.  Then how its become 3G.

  • Keep getting error -5000 when trying to upgrade to ios5 on iphone 3GS

    Keep getting error -5000 when trying to upgrade to ios5 on iphone 3GS

    +error message 2378+
    That typically indicates a problem with your VBScript. See the following troubleshooting article:
    iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript)
    (The Vista instructions are down at the bottom of the document.)

  • I upgraded to Ios5 and have lost my contacts and other app profiles - is there any way to get them back from the backup taken before the IOS5 process started?

    I upgraded to IOS5 and have lost my contacts and other app profiles - is there any way to get them back from the backup taken before the IOS5 process started?

    Thanks but have tried that - When I try to restore I get a -50 error and into a loop of taking another back up.  I took a copy of the back up before the IOS upgrade and have it stored on my desk top but I cannot get Itunes to restore to that back up
    Any ideas how I can do this?

  • Upgraded to ios5, and now i cant start my ipad...what to do

    UPGRADED TO IOS5, AND NOW I CANT START THE IPAD...JUST A APPLE ON THE SCREEN ??? WHAT TO DO???

    Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. If that doesn't work then see if this page helps http://support.apple.com/kb/HT4097
    And there is no need to SHOUT

  • Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore.  Now I have a black screen with the Apple logo and the circle lines.  None of the buttons respond. Help, please!!

    Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore.  Now I have a black screen with the Apple logo and the circle lines.  None of the buttons respond. Help, please!!

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. Maybe this will let the iPad reboot and then you may need to restore again but see if this helps to start the iPad first.

  • I just upgraded to ios5 and all my contacts disappeared from my phone.  How to get back ?

    I just upgraded to ios5 and all my contacts disappeared from my phone.  How to get back ?

    Are you saying that you had all your music safely stored in itunes and now it's all gone?  You might try getting back the itunes folder that contains all your music (you haven't told us what kind of computer you're using) from a computer backup, say from a day ago.  If using a mac, look in Time Machine, in the music folder for your account.

Maybe you are looking for