I wish Apple would Stand and Deliver

Question

I have had my Macbook Pro 15 since 2006. From the very first day I have had it I have had problems. I spent 2500 dollars on it. I have since spent 1500 dollars on fixing these problems my self.
List of issues.
1. Wireless connection problems. It won't stay connected wirelessly. I spent 120 dollars on a Belkin wireless router. Still did not work. So I bought an Airport Extreme. All my non-mac computers work great with it but my Macbook Pro. Still not working. Apple all along is telling me that their engineers are looking into a solution for it. Never ever got a fix for it since 2006.
2. MATSHITA DVD-R UJ-857: never worked. Sent it in under warranty ... Worked the day I got it back. Tried again to burn a DVD 1 yr later. Never worked again. Since I so infrequently burn anything. I gave up on getting it fixed again. But for my 2500 dollars I feel that I should be able to burn at least a CD. I now I am buying a third party DVD superdrive and this party promises that I will be able to burn DVDs and CDs. 139 dollars. I m told the original superdrive has design flaws.
ATI Radeon X1600: This is my most recent problem. My screen gets a streaky when my computer gets warm. I had to find a fix online and tech that problem myself. I am a Network Technician and not an engineer but I have no problem fixing things with engineering flaws. Tech Fees. 5 hours @ $175/hr.
I am just soarly disappointed in Apple's failure to satisfy my needs on each of my warranty issues. I love my Macbook now that it may be working to it 2006 specification now that it is almost 2010. I really have wanted to purchase a newer Macbook but you can see why I have not. I don't want to get back into the habit of throwing money at a problem and hope that it goes away.
This post probably won't appear in the forum. But I thought if I let Apple know what I felt about purchasing a MAC from them in the future. If they even showed they care about this one customers issues I might buy again. We'll see.

Answer 1

Hi djkeith,
Not sure if you are aware but demanding that someone "stand and deliver" was the old English highwayman's way of telling people to cough up their jewels and their dough or he'd shoot them!
It is a pity you didn't post about some of this stuff earlier, as I'm sure we would have been able to work it out by now, given that you say that that you have had this computer for more than three years now.
In your single other post (back in 2006) I see you don't mention either the Belkin wireless router or the AE that you speak of here, but a Linksys one. THree routers in three years is pretty tough going, so why haven't you followed up on the matter here, and instead simply put up with it. Chances are you could have saved yourself a few hundred dollars!
1) All of these routers usually work perfectly well with an MBP and I can't imagine why on earth any "Apple" technician would say that their "engineers" had been "looking for a solution " to a problem that doesn't generally occur on your model un less the drive is dirty!
2) Wow! waiting a year to try burning a disc is a long time! A lot of time for dust to settle! Try a $10 cleaning disc.
I suspect whatever your problem is with wireless connections could easily have been sorted out, though if there really is a hardware problem you have obviously waited way too long to get it addressed properly
With the disc burning issue much the same applies. A year is a heck of a long time to leave a mechanical/optical device sitting doing absolutely nothing! The "original" superdrive, by the way, came out many years before your computer, and I doubt that anything anyone says about it has the slightest relevance to your situation!
Can't quite see where that $1500 repairs you talk about comes in, either. What repairs have you actually had done and why didn't you bother to get the wireless prob you speak about sorted while under warranty for goodness sake, or at least post a couple of Q's about it here?/?
But your problem, it seems to me, is that you haven't even bothered to ask the most basic questions about any of these issue in the 3 years plus that you have been on the boards (for just two posts, including this one!)
Your MBP is getting on in years now. What a pity you didn't seek a bit of help here when it was in its prime! Might have saved you a full three years of apparent/ alleged unhappiness about your purchase!
Cheers
Rod