IDS_ERR_EAI_SA_NO_USERKEY

Question

Hi pals, I'm facing one problem with my Integration Object for a web service I have the next xml
     <ListOfSthnewcontact>
          <Contact>
               <FirstName>Mario</FirstName>
               <IntegrationId>1-A</IntegrationId>
               <LastName>Perez</LastName>
               <WorkPhone>1551234072</WorkPhone>
               <ListOfServiceRequest>
                    <ServiceRequest>
                         <ContactBusinessPhone>1551234072</ContactBusinessPhone>
                         <ContactFirstName>Mario</ContactFirstName>
                         <ContactLastName>Perez</ContactLastName>
                         <Description>EADVERSO</Description>
                         <IntegrationId>1-A</IntegrationId>
                         <OpenedDate>12/01/2009</OpenedDate>
                         <SRType>Problema</SRType>
                         <Status>Abierto</Status>
                    </ServiceRequest>
               </ListOfServiceRequest>
          </Contact>
     </ListOfSthnewcontact>
Where my user keys for Contact are Name, Last Name, Phone # and Integration Id
and for SR my user keys are the same fields.
As you can see the aim is Insert a Contact with his SR, If the Contact doesn´t exist I have to insert it, if not only insert the SR.
I include Integration Id as id but when I try to insert I get the next message:
(SBL-BPR-00162)--IDS_ERR_EAI_SA_NO_USERKEY
Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Insert SR'.(SBL-BPR-00162)
No user key can be used for the Integration Component instance 'Contact'.(SBL-EAI-04397)
The question here is, Do I have to add another Id for my user keys??
What am I doing wrong?
I'll appreciate any advice or solution :D.
Regards.

Answer 1

Hi pals, I'm facing one problem with my Integration Object for a web service I have the next xml
     <ListOfSthnewcontact>
          <Contact>
               <FirstName>Mario</FirstName>
               <IntegrationId>1-A</IntegrationId>
               <LastName>Perez</LastName>
               <WorkPhone>1551234072</WorkPhone>
               <ListOfServiceRequest>
                    <ServiceRequest>
                         <ContactBusinessPhone>1551234072</ContactBusinessPhone>
                         <ContactFirstName>Mario</ContactFirstName>
                         <ContactLastName>Perez</ContactLastName>
                         <Description>EADVERSO</Description>
                         <IntegrationId>1-A</IntegrationId>
                         <OpenedDate>12/01/2009</OpenedDate>
                         <SRType>Problema</SRType>
                         <Status>Abierto</Status>
                    </ServiceRequest>
               </ListOfServiceRequest>
          </Contact>
     </ListOfSthnewcontact>
Where my user keys for Contact are Name, Last Name, Phone # and Integration Id
and for SR my user keys are the same fields.
As you can see the aim is Insert a Contact with his SR, If the Contact doesn´t exist I have to insert it, if not only insert the SR.
I include Integration Id as id but when I try to insert I get the next message:
(SBL-BPR-00162)--IDS_ERR_EAI_SA_NO_USERKEY
Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Insert SR'.(SBL-BPR-00162)
No user key can be used for the Integration Component instance 'Contact'.(SBL-EAI-04397)
The question here is, Do I have to add another Id for my user keys??
What am I doing wrong?
I'll appreciate any advice or solution :D.
Regards.