Illustrator CC crashes when saving
Hi all,
I became a member of Adobe Creative Cloud a few days ago.
Today I started working in Illustrator CC, but it really bothers me that everytime I save my doccument it crashes.
Well, at least, it says that it crashes, but if I wait a couple of minutes it works again and it saved my procress.
Also when I close the program and open it again, it already crashes before I have done anything.
This is very anoying, and I wondered if I am the only one having this problem?
I am working on a Windows 7 computer, and with Illustrator CS6 I didn't had this problem at all.
Adanja, Cliff,
You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, and 11) is about font caches);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool, and reinstall. http://www.adobe.com/support/contact/cscleanertool.html
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Illustrator CC - CRASHES when creating/opening new document.
My Illustrator CC crashes when:
- when I open any *.ai file saved on my disk
- when I try to create new file
I can open the Illustrator (blank, without any document) but as soon as I want to open some document or create (File/New) it crashes immediatelly wit "Illustrator stopped responding" and it closes.
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The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
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4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
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Hi Parisian tiger
What happens when you try to open any file from the same location where you are saving the file using Save As command ?
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flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
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Illustrator CS5 crashing on saving
My illustrator is crashing on saving files.
I thought it was issue with network. i copied files to desktop and still it crashes.
event log is :
Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: AGM.dll, version: 4.20.69.9418, time stamp: 0x4c296457
Exception code: 0xc0000005
Fault offset: 0x00240f9d
Faulting process id: 0x1624
Faulting application start time: 0x01cd811d5abc3a74
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\AGM.dll
Report Id: a320eb53-ed10-11e1-ab6a-5c260a2a417e
================
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-23T10:52:31.000000000Z" />
<EventRecordID>5581</EventRecordID>
<Channel>Application</Channel>
<Computer>LC000438</Computer>
<Security />
</System>
- <EventData>
<Data>Illustrator.exe</Data>
<Data>15.0.2.399</Data>
<Data>4ce0f2fc</Data>
<Data>AGM.dll</Data>
<Data>4.20.69.9418</Data>
<Data>4c296457</Data>
<Data>c0000005</Data>
<Data>00240f9d</Data>
<Data>1624</Data>
<Data>01cd811d5abc3a74</Data>
<Data>C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\AGM.dll</Data>
<Data>a320eb53-ed10-11e1-ab6a-5c260a2a417e</Data>
</EventData>
</Event>How to get the Illustrator crash report? This is from windows error Log
This issue is happening when Save As or saving that particular file..
Created new file on desktop added boxes and texts .. its all fine
But i tried creating new file on the network drive it had showed the same issue ..
aaarhhh .. its working fine today .. all the problems are gone ..
except for that one file !!!
Yesterday i wasnt able to save a new file without error on that same location
and even the save as was giving error!!!
i cant explain this ... sometimes they make us believe in the supernaturals! -
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Anyone know how to fix this ?Have you tried trashing the prefs?
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Illustrator CC hangs when saving files
illustrator always hangs when saving and take a long time for open the up to 100 MB files.
Hi,
My illustrator CC always hangs when save the file and
very long process to open just 100 MB files.
I just changed the Windows from 7 to 8.1 pro and this issue is happening with me.
I tried to reinstall again and again but the problem is not gone.
I download via creative cloud. Only happen with illustrator CC
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please excuse my poor English.
Thank you.Hi Apiraya,
Try to reset the preferences of Illustrator to default.
https://helpx.adobe.com/illustrator/using/setting-preferences.html
Hope this helps.
Regards,
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