Images are not "available" in SRM MDM 5.5 SP5 catalog

Question

Hello,
We have SRM MDM 5.5 P5 and we have uploaded photos in the record table. But images do not appear in the catalog "detail view". Instead we get the default "image not availble" red image.
Is special customizing/setting required to be able to watch images in catalogs?
Thanks in advance.
Will reward points.
Le Radis.
Edited by: Le Radis on Feb 7, 2008 4:31 PM

Answer 1

Hi Le,
There could be the 3 reason while images are not displaying on the catalog end:
1. check all the setting in Data manager as mentioned below which are required:
   add JPG to MIME Types table
   you should see 2 entries in Hyperlink Types table (link and rendered)
   add the 2 types of hyperlink types to the Hyperlink table
   In the Catalog Items table, you can then add hyperlink records for catalogue items.
2. Just check with the OCI mapping has been configured properly via UI:
    go for UI, then login with user as "Master" and choose option as "Shopping Cart" then click on "OCI Mapping" and then field mapping window will open and check for the following entry as tejas mentioned:
NEW-ITEM_ATTACHMENT : Hyperlink-URL
NEW-ITEM_ATTACHMENT_TITLE :Hyperlink-URL Description
3. go for the User specific Configuration in UI as i have mentioned earlier:
Add the image field in your customization then save the configuration.then check on the catalog end.
otherwise customize your setting to the Specific user (you can choose the user from the dropdown combo box ),save the customization and try to login with this perticular user on the catalog end then check for the images.
Hope this will solve your problem.
TNR,
saurabh...
Edited by: Saurabh Kumar Sahu on Feb 11, 2008 8:56 AM