Installing the patch to make adobe photoshop elements 9 work with windows 7 computer

Adobe Photoshop Elements 9 has been installed in our new computer with windows 7.However, we can not get pictures to download from our digital camera into
the new computer. A computer tech tried to do this several times and each time it said the "patch" had been installed correctly, connecting camera and computer program, but then it would suddenly say the patch install had failed. Has anyone encountered this problem and found the solution?

Hello brokelynn,
How impatient are they expressed in  kilo$$   - and what's on those photos  ;-))
I can not clearly understand:
- have you updated to windows 7 - or just updated windows 7 to the newest patches?
- what do you mean by: I tried adding some actions
   - did you add some entries under actions - or do you use just tags named something like ^actions^?
   -> where you successful to do that, or went something wrong while doing this?
Regards
Thomas
ps: maybe you want to try what I described here: http://forums.adobe.com/message/5751885#5751885

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