Internal pdf links not working in chrome and firefox

I have some PDF files that I am adding links to additional PDF files that are located in the same folder on our webserver using Acrobat Pro XI. The links work fine in IE and the other PDF files open up and display well in the IE browser, but the links don't even show up in Chrome and will not open in Firefox. Further, the links in Safari, deliver an error message pop up saying the file could not be opened. If you click OK, the file does open. Also, in Acrobat > Tools > Add or Edit Link, I can change the properties to "Open File" and pick the "Open in New Window" option, but when I save the changes and come back, the option has automatically changed back to "Execute a Menu Item" and of course, the file I'm linking to does not open in a new Window. These files were originally created in Word by another person and the person who converted them to PDF added fillable form fields throughout the document prior to converting to PDF. The links I am adding are being added using Acrobat Pro XI in the PDF file. Should we insert the above-mentioned links in the Word docs prior to converting to PDF to ensure the links work in all browsers, or are these browser issues common to all internal PDF links?
Please help!
Thanks,

Make sure that you are using the Adobe PDF NPAPI viewer for Chrome and Firefox. Both Google Chrome and Mozilla Firefox now have their own default PDF viewers.
To change Chrome's settings use this blog: Change PDF Viewer back to Adobe’s in Google Chrome « Caveat Lector
To change Firefox's settings use this: How to disable the built-in PDF viewer and use another viewer | Firefox Help

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