IP Profile stuck for 3rd time since beginning of J...
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 14:45:48
Downstream
5,056 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
15.8 dB / 28.0 dB
Line attenuation (Down/Up)
25.2 dB / 11.5 dB
Output power (Down/Up)
8.0 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
60335 / 11
CRC Errors (Down/Up)
137 / 3
HEC Errors (Down/Up)
1357 / 2
Error Seconds (Local/Remote)
68 / 10
Stats above are taken within previous half hour of this post being typed. I seem to be experiencing issues with IP Profile getting "stuck". First two times I didn't know what an IP Profile was and simply called normal helpline numbers and each time spent 4 days on the phone to call centre 2/3 per day and constant connecting and disconnecting my system to follow various protocols. End result for each was to have IP Profile reset with result that speeds returning to a healthy and acceptable 5-6Mb - to be honest anything above 4Mb is fine considering I am in rural village.
As of last night when i noticed hub resetting itself and then internet performing sluggishly I have checked IP and it is back to 0.14 which is exactly what it was in previous instances.
I really don't have the stomach to spend another 4 days going through motions just to get profile reset at the end of it and wondered if Mods can help firstly resetting the profile and perhaps also helping me understand why this keeps happening and why randomly - first instance was early July, then mid July then fine for weeks until now.
FYI I haven't got any known wiring issues or changed anything within the house to have caused any issues.
Much appreciated
Your IP profile will rise automatically once you have maintained 3/5days stable connection the mods cannot reset your IP Profile until you have 3days + stable connection as they need to see that first it is the disconnections that are causing your IP Profile to drop
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IMac 2008 dying again for 3rd time in 2.5 years - same problem! what to do!
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Message was edited by: EggCustard -
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IP Profile stuck for three weeks
For the last few years we had fantastic speeds of ~7mbps and apart from a blip at the end of last year where a broken
Home Hub 2.0 caused our IP Profile to drop to 0.2mbps we've had no problems until now. We live only 500m (as the crow flies) from the phone exchange and the cable length can't be more than 1km.
Around three weeks ago I noticed our speeds had dropped to around 2mbps, confirmed with speedtest.net. I tried out the bt speedtester and noticed our profile had dropped to 2mbps. I assumed there just a problem with the exchange or something along those lines and decided to leave it a while hoping it would increase. Its been nearly three weeks since then and nothing has changed. I've tried restarting the router twice, although I was reluctant incase it caused the profile to drop further and this has changed nothing, even imediately after restart.
I thought I'd check with the forums first rather than calling support as I've never found their help very, well, helpfull.
Below is a recent speedtest and the current connection status on the Home Hub 3.
Download speed achieved during the test was - 1.6 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2mbps
Connection Information
Line state: Connected
Connection time: 4 days, 22:23:54
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 12.9 dB / 22.0 dB
Line attenuation (Down/Up): 21.4 dB / 10.5 dB
Output power (Down/Up): 19.9 dBm / 11.8 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 23 / 6
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 22 / 0
Error Seconds (Local/Remote): 22 / 6
Any help would be greatly appreciated and if you need any extra information that I've missed please just ask.
Thanks,
JackDavid81 wrote:
I notice your noise margin is high, it's usually around 6.1db. If it's any help, have look at my recent thread. In the end it came down to problems with my local cabling which, once replaced, solved the problem.
BT are able to reset the line if the profile is stuck at a low level but try the 17070 number option 2 for a Quiet Line test and see what happens and point out to BT if it's noisy.
I have to put on record that it seems to me tha BT are very reluctant to send an engineer, only as a last resort. In my own recent trouble, which lasted the better part of 2 weeks, I was given a variety of "explanations" for the trouble, including telling me my router was incompatible, that there wasn't enough "bandwidth" set within my router (which was nonsense), resetting the line which temporaily improved things but didn't last, and only after many calls and complaints did they finally cave in and send an engineer. They kept insisting that the problem seemed to be all within my property, which it wasn't.
They could have sent an engineer days ago and spared me an awful lot of wasted time and phone calls.
as the OP is on the max speed for adslmax the high noise margin is good and cannot be reduced to increase speed. this gives noise margin in hand which will help give good connection when line upgraded to 21CN
high noise margin is not always the sign of a problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
After an awful fault (noise on the line) that required 3 visits to clear - thanks to the pregnant BT engineer that was far more capable then her male colleagues - my IP profile has now been stuck at 135kbs for 72 hours and counting.
Should it have increased by now and if so, what's the best way to get it fixed?
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Stats here:
Download speedachieved during the test was - 111 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6880 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Connection Information
Line state:
Connected
Connection time:
2 days, 00:51:06
Downstream:
6.719 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.7 dB / 20.0 dB
Line attenuation (Down/Up):
16.8 dB / 10.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
139 / 29
CRC Events (Down/Up):
14 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
30 / 0
Error Seconds (Local/Remote):
10 / 1
Solved!
Go to Solution.your connection time is only 2days not 3 according to your router so still another day at least as it can take 3/5 days. some happen soone but that does not looks like you are in that category
your noise margin is still very high but due to your proximity to the exchange it waill alwayd be higher than 6. should drop though as you should have an 8mb connection.
if your connection in your router shows 3+days then conatct the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
See Above pretty self explanitory
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My Iphone 4 just updated to the iOS6. I've connected it to my computer for the first time since then, and wanted to back up my photos in iPhoto. However, although Iphoto recognized my phone, it shows no photos to upload or backup. It lists my phone in the "devices" category on the left bar, but no longer shows any of my photos.
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