Ipad is disables, when I go into itunes to recover it gives me the message "The ipad software update server could not be contacted" could anyone please help me??
My son has disabled his ipad mini, Ive tried to go into Itunes to recover but i is giving me the following message:
"The Ipad software update server could not be contacted" could someone please help me I have an upset little boy who thinks the only option left would be to put the Ipad in the bin!!!!!
Hi there BEXDON,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update serverhttps://support.apple.com/kb/TS1814
-Griff W.
Similar Messages
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The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?
Dear Lawrence Finch:
If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
"The iPhone software update server could not be contacted."
No, I did not hack anything (are you kidding? Grannies don't hack!), but I unknowingly bought a 3Gs iOS 3.1 from ebay that was not advertised as JB. Since it is like brand new, I was going to keep it (because my old backup is iOS 3.1.2) & was trying to simply restore & update, which (I thought) would remove the JB (that's what everybody says at forums, etc).
Instead, after "erasing all settings/content" (inside phone's Settings to get the prior person's name out of there), it is now stuck in White Apple Mode.
Put it in DFU/Recovery Mode & connect to iTunes but that stupid above message keeps appearing & I have already read/tried EVERYTHING to get rid of that message, starting with:
1. OLD phones (3Gs) with OLD iOS 3.1+ should work FINE with OLD Mac (iBook) with OLD OSX (Tiger 10.4.11) with OLD iTunes (9.2.1[5]). So that can't be the problem.
Here's all the other things apple & others say to check which I already checked:
2. USB ports are FINE, both work FINE, so that's not the problem.
3. No "extra USB devices" are connected, ONLY a mouse, & then the phone (yes, I tried it w/o the mouse connected but that didn't help).
4. No "usb hubs."
5. Latest iTunes for this OSX has already been DL'd (iTunes 9.2.1[5]). If you know of a newer one for this OSX, please advise.
6. No antivirus software.
7. No security software.
8. No routers; only 1 comcast modem, period. Wired Ethernet.
9. No wifi gadgets, no wifi at all.
10. No firewalls, except what is on iBook in the SHARING/System-Prefs. section. It's turned OFF.
11. Did the hosts/terminal thing sudo nano whatever it was. There were only 3 lines, NO gs.apple.com:
xxxxx local host
xxxxx broadcast host
xxxx local host
Oh, & btw, ATT officially unlocked this phone (after I filled out their online forms) but I can't finish the process via iTunes to get their Confirmation that "Device is Now Unlocked," so I can use T-Mo.
So that's it. If you have any other ideas of what to do from here, since from your comment, maybe it's the stupid JB on this phone that is causing the problem (???), please advise.
Many thanks! -
How do i restore my iphone when it has been disabled and cannot be restored through itunes because of the error message that says "The iphone software update server could not be contacted
Have you jailbroken this device? This will make the iPhone not talk to the Software Update Server (that signs and accepts software updates) please refer to the following link? Error 3194, Error 17, or "This device isn't eligible for the requested build"
The iPhone will talk to the software update servers, just need to change the host files, it's a simple process, sorry if you were confused about the wording in to top? -
I downloaded the os 6 by wifi and when the phone restarted it told me to plug into itunes. I did that and the iphone software update has been stuck on '70 hours remaining' for the last 3 hours. Help!
it says " itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes" so i restore it and after it gets finished it says " the iphone :iphone" could not be restored. the device cannot be found" but ive used this itunes since i got this phone.
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When I am trying to upgrade my iOS version I am getting an error message saying " the iPad software update server could not be contacted", I also get an error message prior to that which says the certification of the server is invalid?
Temporarily disable any security software on the computer and try again.
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When I try to restore my iPod, I get the message that the ipod software update server could not be contacted. What do I do now??
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?
Try rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then. Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
Hi guys, When I try to update my iphone4s to the latest software on itunes via my MacBook a message displays a message: 'This iPhone "Seans iphone" cannot be updated at this time because the iphone software update server could not be contacted or is temporarily unavailable'. This has happened a few time s now. I have look through the FAQ's but no luck. Can someon help? Cheers
Try posting to the correct forum.
This is the iPhone for the Enterprise forum... there is nothing about the issue that appears to apply to using an iPhone in an Enterprise (corporate) environment.
Try posting to the iTunes for the Mac forum. -
When I try to restor my ipad mini I get the error message "Te ipad software update server could not be contacted. You do not have enough access privleges for this operation." Please help!!
I also have same problem i dont knw what to do ???????????????? have u got any solution >>????
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What can you do when Ipad upgrade said "Ipad cannot be updated at this time because the ipad software update server could not be contacted or is temporarily unavilable. Please try again later.
Where can I download the ipad software myself?What entries do you have in your HOSTS file on your PC/Mac?
If you have ever used TinyUmbrella your HOSTS file could be redirecting the request to a local server or Cydia.
Look for any entries which redirect gs.apple.com and comment out or remove. -
I am trying to upgrade my iPad from version 4.3.5 to the new 5.0.1 and I get the above error message. It says, The iPad software update server could not be contacted. I also do not have an Update button when I go into Settings and General.
You must have ios 5 or later for that facility to show up. Meanwhile, keep trying /try later via iTunes on your computer..
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I'm trying to restore my ipad, we forgot the passcode. I get into iTunes, and click on the update and restore button. After a minute I get a message that says, "the ipad software update server could not contacted. Unknown error occured (-23). What can I do?
Temporarily disable any security software on the computer and try again.
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When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again. After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time. PLEASE HELP!!
Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
ITunes: "The iPhone software update server could not be contacted"
Could someone please help me with a problem that I´m having with iTunes that´s really annoying. I want to update my iPhone 3G with the latest 3.0 software. For the first time ever iTunes is giving me the following message every time I try to update (been for more than 24 hours now):
+The iPhone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.+
I also get a message if I try to click on the update itunes( not that I need to, as it updated to iTunes 8.2 earlier this month) but still I figure it´s all part of the same problem:
+The iTunes update server could not be contacted. Please check your Internet connection, or try again later.+
Solutions tried so far:
* Going through my internet connection settings - I´m connected to the internet with no problems!
* Changing from wifi to wired connection - same thing, can´t update
* Reinstalling itunes (twice) - no difference
* Switching off Netbarrier
I don´t know what else I can do. I´m beginning to think it may be related to either iTunes being updated to 8.2 or one of the many recent software updates apple has been sending us of Mac OS. My computer is got all recent updates.
Please help!Thanks for the response. Yeah I'd seen that a lot of these issues in the past had mainly affected Windows users. Anyway I tried naming a new location and no success and I don´t really understand the last post in that thread. There is no "check for updates" under the help menu. It's only in the itunes menu and that´s what I keep trying to do with the same message.
Anyway it's clear to me now that it's not a local connection issue nor an iPhone server issue. I've since upgraded to the 3.0 software via a Windows PC without any problems and without having to sync all the music and stuff which is a relief. Afterwards, when I put it back into my Mac all it asked me to do was a backup and nothing else had been synced (or wiped) so the immediate problem is out of the way. It's just this remaining issue now that iTunes still won´t connect to update servers although it does connects to the itunes store all ok. Any other ideas before I call Apple on Monday? -
My daughter forgot her passcode. Her iPod Touch 4gen is disabled. I've tried everything I've read online. I get to the "Restore" part on iTunes and then I get the message, "The iPod Software update server could not be contacted. Make sure your network connections are correct and your network connection is active or try again later." How can this be so hard to do? Why isn't there a simpler solution. I live 2 hours from the nearest Apple store. Any advice you may offer would be very much appreciated.
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
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