IPad Mini Locked & iTunes version problems

My daughter got an iPad Mini for her recent birthday. I also received an iPhone 5 for mine (happy days). My PC is an 8 year old iMac. We have two problems:
*My daughter entered a pass code to her Mini, forgot it and has now locked herself out after too many attempts to remember it (shes 11). All recommended solutions involve using iTunes
* My iPhone 5 will not back up to the version of iTunes that is on the PC, nor will my daughters Mini saying it needs a newer version of iTunes (10.7 or later).
Despite several attempts, my PC refuses to download/support any newer versions of iTunes rendering the stored half of my music/video library redundant and not being able to restore my daughters iPad mini. My questions are:
1. Do I have to purchase a whole new PC just to support our new Apple products??
2. How do we unlock my daughters iPad mini if the PC doesnt recognise it
Yours in frustration
Bob

I assume you are running Windows XP?
Make sure Windows is up to date. iTunes 11.0.4 requires XP to be on at least Service Pack 2 (most current is Service Pack 3).
To check go to Start > Right-Click on My Computer > Properties > General
If you aren't  uop to date, here is a link to XP SP3: Download the Windows XP Service Pack 3 package now
http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08 -1E1555D4F3D4Once you have the current SP, run Windows Update to make sure you are current
After Windows XP is up to date, download and install iTunes 11.0.4 from here:
iTunes 11.0.4
Upgrading iTunes will not compromise your content.

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