Iphone and Ipod stuck on wrong email address as part of apple ID

Both my ipad and iphone are showing an old address on the apple id when I go to update or make a purchase.  When I log into the store or the account all is in order but the download is not working as the phone and Ipad both show this incorrect address when I try to download or update apps from the store.

The problem is she entered an email address she thought might be mine ,but actually used by someone else .She said no password was set up .My understanding is an email must have been sent to that address and he or she can set up the password and download .And now I set up an new ID under the ICloud but still the wrong email address still appear as a default one .I tried to delete the set up but I was asked for the password which we don't have .
Any good idea ?

Similar Messages

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    Shiv1611 wrote:
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    The problem is she entered an email address she thought might be mine ,but actually used by someone else .She said no password was set up .My understanding is an email must have been sent to that address and he or she can set up the password and download .And now I set up an new ID under the ICloud but still the wrong email address still appear as a default one .I tried to delete the set up but I was asked for the password which we don't have .
    Any good idea ?

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