IPhone screen problem. Options?

My iPhone recently developed a touch screen problem. A small portion of the screen will not recognize any touch.
The dead portion is all the way from the left to the right of the screen, about 1-2 cm tall, and is located just above the halfway point.
I bought this iPhone last year at the end of june. Up till now, I have not had any problems that a reset couldnt fix.
But this seems more serious.
If I bring it in, what options will Apple give me? It is under warranty.
In the past I have been to the Apple Genius Bar and seen tech reps hand over a brand new iPhone for issues. But since they dont stock iPhones anymore, is this still a possibility?
I will not pay for a refurb since its under warranty.
Thanks

I have a first generation iphone that all the sudden would not respond to any touch on the home screen, but would respond to powering off. It would also respond to the ipod play menu on the lock screen. Because my iphone is out of warranty I descide to get the 3g iphone and just my luck as soon as I go to play with my new toy it does not respond and when it does respond it does what it wants to. If i push settings it wants notes. I have to slide my finger up and to the right in the middle of the screen in order to turn the thing off. Hopefully my luck changes to good when I try to get them replaced.

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anyway. my sister has been having a problem with her iphone screen.. cant figure it out..
http://photos-d.ak.facebook.com/photos-ak-sf2p/v254/195/15/1669500069/n166950006 9659394838.jpg
http://photos-e.ak.facebook.com/photos-ak-sf2p/v254/195/15/1669500069/n166950006 9659405146.jpg
http://photos-f.ak.facebook.com/photos-ak-sf2p/v254/195/15/1669500069/n166950006 9659415420.jpg
http://photos-g.ak.facebook.com/photos-ak-sf2p/v254/195/15/1669500069/n166950006 9659425688.jpg
http://photos-h.ak.facebook.com/photos-ak-sf2p/v254/195/15/1669500069/n166950006 9659435953.jpg
thanks in advance!

That looks like a hardware issue with the video circuit. Try a restore and if that doesn't work, get it serviced. If it's under warranty, Apple may just replace it.
Dave M.
MacOSG Founder/Ambassador  An Apple User Group 
Creator of Mac611 - Mobile Mac Support (designed exclusively for an iPhone/iPod touch)

IPhone screen problems

what to do when iPhone screen is black and not working, possibly from water damage

UUsually when a phone gets wet you put it in a bag of uncooked rice for 5 to 7 days, but that doesn't guarantee that it will work.
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My Iphone screen problem

While i am using my iphone i.e 3gs and ios 6.0.1 un jailbraked, suddenly the screen coulour dims (looks like green in colour) then it doesnot respond till i restart it.sometimes after so many try it restarts sucessfully or else whenever the apple logo appears during restart it vanishes after a while.any soultion ?

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
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I own a iPhone 3G, I have a problem with it as the screen is constantlly white. everytime i try to sync it to itunes it comes up that i must restore it but i get the restore error 1611. any answer?

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Iphone screen problem

Hi, I've recently upgraded form the 3g to 3gs and have noticed that when scrolling on certain pages the page seems to flicker, this is especially the case on the app store where even whilst loading lines appear and when you scroll through the pages the whole the flickering is very apparent. This would not be a major problem but i never noticed it on my previous phone but it stood out straight away, is this common with the new phone or OS or is it a defect? any feedback appreciated thanks

I've not noticed this on my iPhone, but I don't use it to visit the app store.
I don't recall reading other such reports, either.
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Original iPhone Screen Problem

Hi,
My son was at a friends house and his iPod screen was hit with a drumstick. Now, about half of the screen is white. Has anyone seen this, or know what may be involved in a repair?
I appreciate any and all help.
Thanks Very Much,
GT

Hello GT, and welcome to the discussions.
Accidental damage is not covered under Apple's warranty - even if this first generation iPhone remains under warranty.
Apple does not offer a menu of repair services for the iPhone. Apple's "repair" price for the first generation iPhone pays for an exchange - exchanged for a refurbished first generation iPhone that includes a warranty.
Apple's "repair" or exchange price is $199 for the 4G/8GB, and $249 for the 16GB plus tax.
There are some 3rd party repair services available, but you will probably discover the cost involved to repair X, or X & Y only via a 3rd party won't be much less than Apple's "repair" price which pays for an exchange that includes a warranty.
You can contact AppleCare about this at (800) 694-7466, or make an appointment at an Apple Store if there is one nearby.

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>

Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
Phil

With the new IOS 7 mi iPhone has problems with the screen, I go out once stripes, and Apple told me it is the software. help when there is a new update?????

with the new IOS 7 mi iPhone has problems with the screen, I go out once stripes, and Apple told me it is the software. help when there is a new update?????

We are users here. We cannot possibly know when a new update will be available.

Im about to buy a macbook pro. but I dont know if there are too much techproblems with the retina model,such as overheating, malfunction of the fans, screen problems?. or is the macbook pro non retina in tech problems a better option? thanxa lot

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TOUCH SCREEN PROBLEMS IN IPHONE

WANTED TO KNOW IF ANYONE IS EXPERIENCING TOUCH SCREEN PROBLEMS WITH THE UPPER HALF PORTION OF THE IPHONE. IN THE PHONE MODE THE 1, 2 & 3 NUMBERS DO NOT RESPOND TO MY TOUCH. IN THE HOME SCREENS, NOTHING IN THE FIRST ROW OF ICONS RESPONDS TO MY TOUCH.
I HAVE ALREADY RESET, RESTORED AND LOADED THE UPDATED SOFTWARE.
VERY FRUSTRATING. HELP.

When restoring my phone didn't work, I backed up my data and made an appointment at the Apple Store. I went prepared to argue my case as my phone was over a year old (I got it the first day it was out) and didn't do any thing to damage the phone. It just developed this dead spot. I was honest about how long I had the phone and expressed that this was a common problem that is all over the internet and from what I could tell, I wasn't the only one in there for this problem. I was tipped off by a question he asked, "What row went dead?" He obviously had seen this enough times to know that different rows in the home screed went bad. I told him the second row. The conversation went on and somewhere there was some back room talks and they replaced my phone, which was very nice, but I'm betting this doesn't happen all the time. I think I got lucky. Over all I give Apple a 10 out of 10 for Customer Support. I doubt I would be so generous if I had to buy a new phone. I was told at first that it was going to cost me $249.00 to repair the phone, maybe he said $199. At any rate, I would have bought a new G3 instead of getting this one repaired. I tried to get the Apple Care on the replacement phone but they wouldn't allow that. So I have a 90 day warranty right now. I highly recommend that you get Apple Care on the iPhone. I'll be getting it on my next one. I don't know if this phone is new or a refurbished phone. It looks new, but I'm guessing it's refurbished. All in all I'm hoping that Apple realizes this is a problem with the screen and it's a problem that they need to fix or continue to fix when they go bad for no good reason. Well that's been my experience hope yours turns out as well.

Hello sir my iphone screen turns off after using 2-5 minutes what would be the problem please help me out

hello sir my iphone screen turns off after using 2-5 minutes what would be the problem please help me out

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone. If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
Use iTunes to restore your iOS device to factory settings - Apple Support
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Itouch screen problems in Iphone

My iphone fall down, and my itouch screeen doesn´t work any more. I can receive phone calls but the screen doesn´t respond. I already tried to reset it, but it dind´t work. the itouch screen it`s locked. Could you please help me?. THe warranty covers this kinds of problems?. Thanks.

I would suggest sending it to a third-party repair (Google iPhone screen repair) source that fixes iPhones. That will not be covered by warranty even if the phone is unlocked.
Have an iPhone or iPod touch? Enter Mac611.com in Safari on it for 'mobile Mac support.'
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My iphone screen was accidently hit at the corner of a table.
initially a small pinkish spot with few small greyish lines developed.
But after one day, from the spot two -three thick horizontal lines along the breadth have developed and its growing.
Please advise me wat to do .
I dont have an warranty.

You could try this route:
"“My iPhone is not eligible for warranty service. What are my service options?  Apple offers two service options for iPhones that are not eligible for warranty service.
a. iPhone Out-of-Warranty Battery Replacement Program If your iPhone requires service only because the battery's ability to hold an electrical charge has diminished, Apple will replace your battery for a service fee of $79 plus applicable taxes. For more details, please refer to the iPhone Out-of-Warranty Battery Replacement Program Frequently Asked Questions.
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c. iPhone 3G
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e. 8GB
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h. $299
i. Original iPhone
j. Out-of-Warranty Service
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l. $199
m. 16GB
n. $249
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An iPhone is eligible for Out-of-Warranty Service if it is no longer eligible for warranty service and is determined by Apple to be repairable. If Apple determines that an iPhone is not repairable, for example, if it has failed due to liquid damage or catastrophic damage where the iPhone has been disassembled into multiple pieces then Out-of-Warranty Service is not available and the iPhone will be returned.
Apple may determine that your iPhone is not eligible for Out-of-Warranty Service. Please see Apple's Repair Terms And Conditions for further details.”
http://www.apple.com/support/iphone/service/faq/

IPhone screen problem. Options?

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