IPhone4 gets calls from contacts but when attending, the call is reversed.

Question

My iPhone 4 with iOS6 occasionally gets a call from my contacts and when I attend the call, I hear the phone ringing and that contact gets a call from me. This is weird because, I used two sims in the same device and the problem still exists. I also tried formatting the phone and reinstalling iOS. I asked the service provider (Vodafone IN) customer care, but they are not sure what the problem is.

Answer 1

I read two functional requirements here:
When there are no agents available in CSQ1, simultaniously queue the call into CSQ2.
Allow internal employees to transfer calls to CSQ2 specifically.
For the first requirement you can just nest a second Select Resource step within the Queued condiiton of the first Select Resource step.
For the second just create a second trigger on the same application, use a Get Trigger Info step to understand which trigger was used. Use that with an If step and a Goto step to skip forward in the script to the nested Select Resource step of CSQ2 if the internal-only trigger was used.