Is it always this hard to order a PPV on one tv and watch it on another?

I just had FiOS tv installed over the weekend.  I ordered the UFC Fight on my kitchen receiver and then went down to watch it in my basement - only to find out that it wasn't available on that TV.  I had this resolved eventually, but it was a pain.  I had to wait around for 20 minutes until a customer service agent could refund the event from one receiver and order it on another.
I don't remember having this issue with Directv.  I seemed to be able to order an event and watch it on any TV in the house.  Is it always going to be this difficult?

ox1111 wrote:
It's terrible, really really bad. At&t is way better at the moment customer service wise, but in truth verizon and at&t are true money ****** and both stick it to you till it hurts and both do it till they lose so many customers they can't no more. Then they start some multimillion dollar ad campaign, basically saying they are better and please give them another try and the cycle starts all over again. Oh, or they get sued, like they have and lost so many many many times before, right now most phone companies are breaking a minimum of fifteen laws on billing, charging, advertizing and services.
I'm curious, can you name one law they are currently breaking? I really have no concept of the law when it comes to billing, marketing, or advertising.

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