Is there a way to fix a Kernel Panic after trying to update and install my Mac? And if there's a probablem, can apple help me recover my important files?
Hello everyone!
This morning I was trying to update my MacBook Pro to the updated version (not sure which one it was) and it took like 13 minutes to update. Unfortunately, when the update finished, a pop up message came up commenting that there was an "error while installing" the updated version. I'm not sure if there's anything bad to my computer because pretty much my macbook pro had never experienced any tragic events before. I assume it was due to the new version that it was updated to.
However, I went to the apple store and they tried fixing the error. They rebooted the computer again after they had disconected a device to my computer but the same screen came up! (It was the apple logo with some weird computer codes I did not understand. They told me that it might be the harddrive and they were not sure if the files could be saved. (I really don't know how to back up my files because they mentioned if I had backed up my files but I dont think I ever played with backing up files so i guess not.) They told me if I had an external drive but I didn't so Im assuming I still have hope on the files that are still on the computer.
Can anyone explain exactly what the problem is? Also, is there any chance that my files cannot be recovered? Should I take an external drive when I go again to the apple store so they can try to save my files?
Thank you very much!!
Can anyone explain exactly what the problem is?
I was trying to update my MacBook Pro to the updated version (not sure which one it was)
Not w/o knowing what you updated! Never install anything on your comp unless you know what it is you're installing & what it does.
(I really don't know how to back up my files because they mentioned if I had backed up my files but I dont think I ever played with backing up files so i guess not.)
OS X Mountain Lion: Alternatives for backing up your Mac
User Tip: Most commonly used backup methods
Emergency backups you didn't know you had!
is there any chance that my files cannot be recovered?
YUP! Especially if you have no backups.
=================
If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.
Similar Messages
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Kernel panic after trying to update to version 10.4.10 (Intel iMAC)
Hi all,
yesterday evening I wanted to install (via automatic software update) the new software update "Mac OS X 10.4.10 (Intel)" on my intel iMAC. Unfortunately the installation failed and I don't know why. Having not yet restarted I tried the installation again but again it failed.
Then I restarted my iMAC and since then I get every time now a kernel panic: 'Unable to find driver for this platform: "ACPI"' ... Kernel version: Darwin Kernel Version 8.9.1 ...
I tried already several things like
- booting in safe mode (holding <shift>): not possible
- hardware check (holding 'D' with MAC OS X DVD #1 in drive): detailed hardware check ok
- reset of PRAM (holding command-option-p-r): didn't help
- starting in single-user-mode (holding command-s): get same error (panic)
- start in "open firmware mode"(holding command-option-o-f): not possible
I'm just a MAC user sind February of this year and not yet that experienced with kernel panics and how to overcome such a problem. I hope that someone more experienced can give me a hint or a solution description how to get my iMAC running again.
Thanks for any help,
Michael
Intel iMAC Mac OS X (10.4.9)Start with http://www.thexlab.com/faqs/kernelpanics.html for some steps to try.
Since you're a newcomer to the Mac, peruse Switching from Windows to Mac OS X and Basic Tutorials on using a Mac. -
Concerning: VGA monitors using an Aluminum Powerbook G4 PowerPC 2004 15"-screen 1.5Ghz
The DVI (converted to VGA) video output stopped working on this computer after 9 years of service. This raises question 1:
Is there any way of fixing this? I've tried the usual: triple checked all vga cables & devices through trial & error. Bought a new DVI-VGA adapter. Reset PRAM, PMU, etc. Nothing works. Something is probably damaged, because my KVM switch was not working unless I hot-reseated the vga cable into it, leading to this DVI port, and that is pretty rough stuff.
Question 2 (related):
This dovetails into this: Can I drive a VGA monitor with the s-video output port on this computer. It would take an s-video (male)-to-15-pin-VGA adapter. Has anyone does this? So far, I haven't even found the adapter mentioned anywhere.
Thanks for reading this.
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If it will help anyone else reading this thread, C2G (née Cables to Go) has some interesting ideas for still getting external video out of this computer:
-USB-to-VGA
http://www.cablestogo.com/product/30545
-Convert s-video or composite video signals to high resolution VGA
http://www.cablestogo.com/product/40971
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el7 -
Is there a way to have snap to functionality on the ipad3 apps screen like for MAC and win7?
Researching ipad3 and snap to functionality, similiar to that found on MACs and PCs using WIN7. Searched the web but I did not find anything specific to the ipad.
pjl123 wrote:
Demo, snap is essentially having 2 apps open side by side on the screen. You always could in windows, and can on a mac. The snap term makes it easier, there is a mouse click deal that will put them side by side.
I knew that it would expose my ignorance!
I've been running four and five apps at a time on on one screen on my Macs for years but had no clue that there was a mouse click command to do this.
After a quick Google search - I have discovered something new and I see what I have been missing. Thanks to you guys, now I know. I will have to look into this Snap thing. -
Kernel Panic after last full update - missing /lib
hi all
i have a problem witch my arch... i not use arch long time, because i work Adobe CS at my job. Any way after over month i boot my arch and i do normaly full update
<code>pacman -Suy</code>
and i get message about error
<code>glibc: /lib is in file system</code>
so i read on polish forum i need use --force, so i do that, and after restart i have Kernel Panic... so i try chroot by Ubuntu, i do this before a lot time but this time i get error message when i try chroot
<code>chroot: cannot change root directory to /ar/bin/bashrc: No such file or directory</code>
but /ar/bin/bash existing any way so i reali dont know what happened, but i detect directory /lib just have /modules/3.3.2.1-ARCH nothing more... and i this is a reaso of my problem,
any idea how i can repair installations ??
thanksIt's a biggie, but read this thread (all of it) - there are instructions in there for fixing the forced upgrade, but also lots of other stuff to be aware of:
https://bbs.archlinux.org/viewtopic.php?id=145006&p=1 -
Kernel Panic After latest security update
Hello All!
I just recently reopened up my G4 to rip a few cds to my new 80gb iPod and I figured that Id do the security updates... bad choice . After applying the latest mac update it said it required a restart, after restating I was dumped into a Kernel Panic
panic(cpu 0 caller HEX): Unable to find driver for this plateform: "PowerMac3,6".
it then has a stack trace... Is there anyway to fix this? Thank you in advance!Hi thanks for your reply I will try to type out the whole error message as it is displayed:
panic(cpu 0 caller 0x002E1904): Unable to find driver for this platform:"PowerMac3,6".
Latest stack backtrace for cpu 0:
backtrace:
0x000952D8 0x00026898 0x002E1904 0x002C0CE0 0x002C0AA8 0X002C1510 0x002C1B1C 0x000A9514
Proceeding back via exception chain:
Exception state (sv=0x00A44000)
PC=0x0000000; MSR=0x0000D030 DAR=0x00000000; DSISR (this continues on if you need the rest let me know)
Kernel version:
Darwin Kernel Version 8.9.0 Thu Feb 22 20:54:07 PST 2007; root:xnu-792.17.14~1/RELEASE_PPC
no debugger configured - dumping debug information
MSR =00001030
Latest stack backtrace for cpu 0:
(another backtrace again if you need it tell me)
Kernel version again
panic: We are hanging here...
I did find that first web site you linked to and I was trying to get into either safe mode or single user mode but I cant seem to get into either, this Kernel panic starts before I can get into either... I have not removed the harddrive yet and as per my tag I do have a 867 MDD somewhere in storage that I could go run and get and swap the harddrives out to see if it is perhaps a hardware issue? I have not attempted moving out the ram as I do not have any spare DDR laying around, however it is in a 2x512 configuration I will try swaping the sticks around. There is also a USB 2.0 card that is installed (however I never had it configured) I will also try removing that and reporting back. Thank you for your help. -
Leopard 10.5.6, Kernel Panic after Airport Client Update 2009-001
Hi Mac users,
Actually I'm working for an international school and we have a lot of students with Mac computers. Since 2 weeks now, all Mac crashed (Kernel Panic) several times per day. This issue seems arrived just after the Airport Client Update 2009-001.
As we didn't perform any change on our wireless infrastructure, we think it's an Airport issue.
Here a sample of Kernel Panic:
Fri Mar 20 10:22:50 2009
panic(cpu 0 caller 0x001A9C68): Kernel trap at 0x008d7055, type 0=divide error, registers:
CR0: 0x8001003b, CR2: 0x00f63000, CR3: 0x01892000, CR4: 0x00000660
EAX: 0x00036036, EBX: 0x00000003, ECX: 0x00000000, EDX: 0x00000000
CR2: 0x00f63000, EBP: 0x56a37ca8, ESI: 0x07af7d70, EDI: 0x000000a2
EFL: 0x00010246, EIP: 0x008d7055, CS: 0x00000008, DS: 0x06d00010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x56a37a48 : 0x12b4f3 (0x45b13c 0x56a37a7c 0x1335e4 0x0)
0x56a37a98 : 0x1a9c68 (0x464700 0x8d7055 0x0 0x463de0)
0x56a37b78 : 0x1a038d (0x56a37b90 0x2e723 0x56a37ca8 0x8d7055)
0x56a37b88 : 0x8d7055 (0xe 0x48 0x56a30010 0x380010)
0x56a37ca8 : 0x8dd421 (0x6ddb700 0x7af7800 0x56a37ec0 0x1)
0x56a37dc8 : 0x8ad8ab (0x6ddd800 0x7af7800 0x5275a700 0x56a37ec0)
0x56a37e88 : 0x8f2233 (0x42a23000 0x56a37ec0 0x9a0 0x0)
0x56a37ee8 : 0x85ec55 (0x42a23000 0x0 0x0 0x15)
0x56a37f18 : 0x4224ff (0x6da2800 0x6db00c0 0x1 0x19eb5b)
0x56a37f68 : 0x42165c (0x6db00c0 0x80f8404 0x56a37fc8 0x3df460)
0x56a37f98 : 0x42133e (0x6cf7a00 0x50b058 0x73b1c3c 0x1)
0x56a37fc8 : 0x1a017c (0x6cf7a00 0x0 0x1a30b5 0x80f8be0)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AirPortBrcm43xx(362.27.0)@0x856000->0x996fff
dependency: com.apple.iokit.IO80211Family(215.1)@0x837000
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x61e000
dependency: com.apple.iokit.IONetworkingFamily(1.6.1)@0x821000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacBook5,1 (Mac-F42D89C8)
What can we do to solve this ? Can we find a solution without saying to the students "+please reinstall with the archive option but avoid the Airport Client Update 2009-001+" ? We tried to downgrade the wireless kernel extension to the previous version, without success.
Thanks in advance for your help and your advices.
Best Regards"My issues have mostly disappeared"
Do you still have issues?. I just spent all Sunday and half morning until I found it was paragon. Not only It panicked every time I logged in, also screwed my time capsule disk (couldn't restore from it). With so many restarts I had a really corrupted RAID disk so since this is my second full reinstall with no time machine, I don't want to get even close to Paragon unless it runs flawless.
I hope this may help: My solution now is Parallels over a NTFS bootcamp partition. I have a full NTFS disk which I use to bootcamp, since parallels allows you run over it instead of a virtual disk NTFS on HFS+. You can read and write back and forth. -
we updated both of our iphone 4 on the same computer and we have always shared the same itunes account which is convenient when one purchases an app the other person can simply download app without purchasing again!!! but we do not want all same contacts and app on both phones!!! after updating and setting up icloud we both had same contacts so i went in contacts on my phone and began deleting his numerous contacts on my phone well not knowing that it was deleting on his phone also!!! oops he tried restoring from backup with no luck retrieving his contacts !!! also another issue i have noticed is the manual says that in order for it to sync ur phone must b plugged into a power source well and i have noticed it saying syncing w my phone when it was not plugged anything wall nor computer and it looks as tho in the summary at the bottom where it displays capacity and free space that it is gonna take everything off of my phone but nothing changes on my phone!?! do we just need to get him a separate itunes account to be able to get full benefits from update?!
Here's how to do it.
1. App Store, iTunes Store should have the same AppleID on Computer and iPhones. (Free to share apps, music and books... )
2. Person A uses the same purchasing account for everything (ie. email, contacts and ...).
3. Person B have the same purchase account see no. 1 (for App Store and iTunes Store) but create a second AppleID for iCal, e-mail, contacts and etc. -
17" MBP Kernel Panic after Attempted Software Updates
Hello,
I tried to install a host of software updates today (including the most recent 10.5 update) and had some issues. I got an error message that the install files couldn't be read from the disk and I had to restart. I clicked the restart button. The computer began to start up normally, but then went to a screen that has a log file in the background and in the middle reads:
"You need to restart your computer. Hold down the Power button for several seconds or press the Restart button."
Restarting just takes me back to this screen.
Here is the log:
panic (cpu 0 caller 0x001A9C68): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00cfd000, CR4: 0x00000660
EAX: 0x00000001, EBX: 0x00136757, ECX: 0x00000000, EDX: 0x00000598
CR2: 0x00000000, EBP: 0x419cbf38, ESI: 0x04fd1000, EDI: 0x00000001
EFL: 0x00010002, EIP: 0x00000000, CS: 0x00000000, DS: 0x004f0010
Error code: 0x00000010
Debugger called: <panic>
Backtrace (CPU 0), Frame: Return Address (4 potential args on stack)
0x419cbd28: 0x12b4f3 (0x4fb13c 0x419cbd5c 0x1335e4 0x0)
0x419cbd78: 0x1a9c68 (0x464700 0x0 0xe 0x463eb0)
0x419cbd58: 0x1a038d (0x419cbe70 0x212 0x419cbf38 0x0)
0x419cbd68: 0x0 (0xe 0x48 0x10 0x9ae0010)
0x419cbd38: 0x41998f13 (0x4e13c00 0x0 0x4e71f20 0x4e722e8)
0x419cbd58: 0x4199d4ab (0x4e71f20 0x9aeb021 0x0 0x0)
0x419cbfc8: 0x1a017c (0x0 0x0 0x1a30b5 0x4e722e8)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleIntelCPUPowerManagement(76.2.0)@0x41995000->0x419b3fff
BSD process name corresponding to current thread: Unknown
Mac OS version:
Not yet set
Kernel Version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root: xnu-1228.9.5(----unreadable after this, blocked by window----)
System model name: MacBook Pro2,1 (Mac-F42189C8)I can't really read these things, but I did notice the words "Invalid frame pointer", which makes me think that perhaps the disk needs to be repaired. You can boot from your install disc and navigate to Disk Utility and see if you can repair your boot disk. If you find errors that Disk Utility cannot repair, you may be able to repair them with Disk Warrior or Tech Tool Pro.
Also, it's possible that your hard drive is having problems. The average useful life of a hard drive is 3-5 years, and yours may be getting into this range, even if Disk Utility shows that the S.M.A.R.T. status is verified.
If you can repair your disk and get everything installed, then you might want to download S.M.A.R.T. Utility to get a more detailed look at the health of your hard drive:
http://www.versiontracker.com/dyn/moreinfo/macosx/32454
You can download the demo and run it several times for free.
Good luck! -
My iPhone 3gs has frozen while doing update 5.0.1 I think it was. All it shows is the iTunes logo and the usb cable on the screen. I will not turn on or off. I have tried reconnecting to iTunes but nothing happens. Have held both buttons for 10 seconds etc and nothing is working! What can I do?
Here are Apple Steps: http://support.apple.com/kb/HT1808
-
I pretty much stated it in my question. I dropped my iPad and now it won't boot itself up. The apple symbol shows up, then the screen turns all black and weird looking with a strange green color at the bottom, and just turns off. It keeps doing this over and over. What happened and is there a way to fix it? I also tried connecting it to itunes and that doesn't seem to be working. It detects an ipad but can't seem to read anything else. It tells me to try and restore it but I can't. HELP!!!
Try this. It worked for a few users after a drop.
Turn the iPad over and give it a very HARD slap on the back. May take several slaps.
Cheers, Tom -
I restored my ipod before connecting it to the computar and now it just stays at the screen like when its the silver apple is there a way to fix this?
- Have you tried resetting the Ipod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.-
- Next connect it to your computer. If iTunes sees the iPod restore the iPod, First restore from backup and if problem persists restore to factory defaults/new iPod.
- If iTunes does not see the iPod first try placing the iPod in recovery mode. If not seen try placing it in DFU mode:
Recovery mode:
iPhone and iPod touch: Unable to update or restore
DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I smashed my ipod, is there any way to fix the touchscreen as it is now stuffed
i smashed my ipod, is there any way to fix the touchscreen as it is now stuffed
Apple will exchange your iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens -
Since installing Yosemite, my MacBook Pro has become slower. Is there any way to fix this problem?
Ever since I installed OS X Yosemite on my mid 2012 MacBook Pro, it has started becoming slower and slower and glitching out. Is there any way to fix this? Here is my diagnostics:
Problem description:
My Mac is rather slow. It started happening after I installed OS X Yosemite
EtreCheck version: 2.0.11 (98)
Report generated November 10, 2014 at 7:32:23 PM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:36:19
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 496.14 GB (325.60 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0 - SDK 10.9) Support
/System/Library/Extensions
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) Support
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.adobe.AdobeCreativeCloud.plist Support
[not loaded] com.avast.userinit.plist Support
[running] com.logmein.hamachimb.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[running] com.logmein.hamachi.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.paceap.eden.licensed.plist Support
[not loaded] org.eyebeam.SelfControl.plist Support
[loaded] PACESupport.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.adobe.ARM.[...].plist Support
[invalid?] com.avast.home.userinit.plist Support
[not loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.spotify.webhelper.plist Support
[not loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uTorrent UNKNOWN (missing value)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.6r147 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 8 Update 20 Check version
User Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 2.6.1f3 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
Adblock Plus
Searchme
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
8% mds
4% WindowServer
0% fontd
0% launchd
0% com.avast.daemon
Top Processes by Memory: ℹ️
163 MB Safari
120 MB mds_stores
112 MB com.avast.daemon
86 MB Finder
64 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
398 MB Free RAM
1.75 GB Active RAM
1.19 GB Inactive RAM
753 MB Wired RAM
4.25 GB Page-ins
1 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 3627668074 1083382502 1274181950 1855907737 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2636415542 842973933 3301885676 891055588 998894468 695903914 1443423563 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' sub(/ :/,"");{ print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.appex\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I use a bluetooth headset with iPhone 5 but when I ask Siri to read my email she says I must unlock my phone first. If I take the phone out of my pocket I might as well just read the email from the phone screen. Is there a way to fix this so the phone doesn't have to be unlocked?
Apple, as I'm sure you know, now manage official phone 'unlocks' directly rather than the Newtork doing so.
When a GSM Network Provider buys a consignment of iPhone's they are locked to that carrier and may only be officially unlocked if said carrier requests it. If so, it is Apple who do this, via iTunes.
I am therefore inclined to think that part of the any generic iTunes syncing process involves the transmission of key hardware data, including IMEI, to Apple whenever the handset is synced.
If this is the case and, as each iTunes account is linked to a credit card, were Apple to maintain a database of genuinely stolen phones (ones reported to Police) they could advise said Police force when a stolen phone stuck its metaphorical head over the parapets once again? They would be able to identify the name & address of the new user.
I have spoken to the Police here in Ireland today and they regularly engage with Apple on such matters.
This may not be tracking as we know it Jim, (not using GSM Triangulation or GPS) but it's arguably even more targetted and leaves an indelible fingerprint of guilt on the thief.
The laws here are simple in this regard, if you are in possession of stolen property, knowlingly or otherwise, you forfeit the goods once the Police show up. Whether you get prosecuted depends on whether you stole the goods or were duped into purchasing them.
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