Issue while taking goods back from customer ?

Question

Dear All ,
                      Client  had get back goods from customer  due to poor quality , now use is in user is taking bak these goods via delv created , so as user  clicks on POST GOODS RECIEPT  he is having an error that " You are not auth for this transaxction with mvmt. type 653, so i had consult to BAIS guy , he had well checked all roles given to the use r& sais that there is no issue with roles authourisation., Kindly guide how to do this process.
thanx in advance
sap11

Answer 1

Processes are involved with Customer Returns:
PGI (Post Goods Issue) may be cancelled by Transaction code VL09. The accounting document is just the reverse of the original PGI document.
VL09 creates the movement type 602 Q. But rather than VL09, the generally accepted method for the reverse items is to use the movement type 653, "back to the to the storage location." The accounting document takes the cost "from" the project and moves it back "to" the storage location.
The movement types are entered in the schedule lines in customizing, which are then assigned to the item categories. However, in this process, "no invoice" takes place. If you have a delivery related invoice, it should be cancelled beforehand.
Check for the t-codes and this error comes even if u use a wrong mvt type in the right t-code.. like 311 in GR, jus as an exanple..
Reward if helpful..
Thanks,
Srib