Issue with Customer Material Number in sales order

Hi All,
I am facing one strange issue.
Accoding to the flow of my client system the customer Material number is automaticlly populated while creating the line item in sales order. The Customer Material number come from the Configuration of the Item.
This is working properly in the quality system but in the prodcution system for some cases this customer material number is not coming.
The customer material is not coming in production only some times other wise it works properly.
I am  not able to understand what may be the issue as it  is working properly in the quality and in the procudtion it is not coming only for some line item.
Kindly help.

That depends on either configuration used in your system or any enhamcement used.
So check the cases for which they have configured it or used any enhancement.

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