Issue with weekly pack and no one can help me !!

Hi there, on Thu. 9th of july I top up my PAYG line, for 5GBPOn 17th July it was supposed to start automatically a new week cicle but it has not. I wait till mid day then as anyway was showing I had still 4GBP I decided to call 150 to have support but unfortunatly there is no direct option to have a quick help and basically I had to end the call.I decided to top up again at in the webpage was says there was no credit enough and I did it.Unfortunatly I have been charged for that call and I believe it should have to be included in my weekly calls.I asked support to the shop and they suggest me to call 150 serching for billing department, but there are no option to explain my issue to someone, neither in the web page.Can someone contact me and try to solve this issue ? Marco.

Hi XRaySpeX, probably I am not able to explain myself in a correct way. I will try again to point out the issue.
On Thursday 9th of July I top up my number £5, so for next 4 weeks should have to restart my plan every Friday, discounting automatically £1. But then the next week on Friday, I could not connect my phone to check my email, and the issue was I had no credit enough to start the new pack. I check it on web page but my balance was £4,01. So basically I believe it was just a technical issue related to EE system. I wait until mid day and then I tried to call 150, as internet was not working yet, and for this call I have been charged £0.30 Finally I decided to try to top up other £5 and after that it worked, but then my balance was  £8.71.
So I believe if I have a balance of £4.01 I shouldn't have to be charged as I have 10 minutes call included in this plan, is that right ? Then I just want to get refunded £0.30 What do you suggest me to do ?
Marco.

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    Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
    Ian

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