ITS / IAC session management?

ERP2004 old style 4.7 MSS iviews (ie 60.1.18)
Having problems with IACs (based on essinmss iview).   
1st time user navs to the iview fine and all works.  2nd time in they get the 'Start SAP Easy Access' front screen instead of the IAC transaction.  If user clicks the 'log out' link on the IAC before navigating away then they can get back in the 2nd time. 
So looks like this is an ITS session management issue. 
Our Basis guys  are telling me that ERP2004 integrated ITS doesn't have a/the rz10 parameter to switch on the session management so that when navigating away from an IAC it shuts the session properly.
Anyon got any experience with this? Hints tips etc...
TIA
J

I have posted this in another post with same issue. Just putting it here for anybody trying to find solution.
Note 918265 - SAP GUI for HTML in EP: /!\ Session not fail-safe /!\
Note 827375 - Integrated ITS 6.40: ~disconnectonclose and IACs
These notes are talking about upgrading ITS to higher support packages:
external ITS 6.20 patch level 22
NetWeaver 2004 Integrated ITS 6.40 Support Package 16
NetWeaver 2004s Integrated ITS 7.00 Support Package 7
and upgrading Netweaver kernal to Patch 68.
Regards,
Parimal

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