ITunes freezes Windows 7 every time I try to play a song!

My iTunes worked fine yesterday. I left my house for 5 minutes and now the Volume Mixer will not open and every time I try to play a song in iTunes it locks up. I get an error message when my Playback Devices window opens (which is blank...there are NO playback devices) saying "Windows Shell Common Dll is not responding." Every hour there is a new problem with Mac and Microsoft interfacing. I can't stand it and just want my media player back. I have no music now! My phone won't sync. Nothing.

I'd give it a go doing a repair install of Windows 7 from the installation disc.

Similar Messages

  • ITunes 7.7 crashes every time I try to play a song

    I installed iTunes 7.7 yesterday, no problems whatsoever.
    However, suddenly today when I was listening to some music, the application crashed. Since then, every time I try to play some tune it crashes. It launches properly, I can do everything and click on whatever, but when I double click on a song, zilch.
    I tried reinstalling the application, erasing its preferences, verifying and repairing permissions to no avail.
    Any similar problems?

    Hi,
    Thanks for the tip :))
    I was having this problem when connected to the company network. Using your tip allows me to at least play songs I already have. Unfortunately iTunes still crashes out when I try and access the iTMS
    Does anyone have an idea how to fix that? Or will I just have to wait until the next update?
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  • Re: iTunes 11: program halts every time I try to play a song

    I've just upgraded to iTunes 11. Clicked on the new icon at the dock and iTunes started to update the library for a few minutes.
    Once iTunes comes up and I click on the play button, iTunes closes down and the "Program closed unexpectedly" window comes up.
    I've re-booted my MacBook Pro a number of times and same result.

    I'd give it a go doing a repair install of Windows 7 from the installation disc.

  • I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

    I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

    Hi Dance4Life85!
    I have a couple of troubleshooting suggestions for you regarding this issue. First, I would suggest that you reinstall iTunes, according to the instructions in this article:
    OS X Mountain Lion: Reinstall apps that came with your Mac
    http://support.apple.com/kb/PH11201
    To reinstall iTunes, download it from the Apple Downloads website.
    Apple Downloads website
    Note that all you will need to do is download iTunes and install it again, it will install over the version that is on your computer right now without issue. If your issue persists, you may want to see this article about troubleshooting third-party plugins for iTunes:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/kb/TS3430
    Lastly, if neither of these resolve the issue, then you may need to recreate your iTunes library. More information on this can be found here:
    iTunes: How to re-create your iTunes library and playlists
    http://support.apple.com/kb/HT1451
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits.

    I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits.

    I have the same problem. I already made a new installation of itunes and it doesnt change.....Please heeeeeelp
    Next Problem: I can't backup my iPhone on my Macbook Pro anymore: Error. The Backup is damaged or not compatible with your iPhone.
    Any Suggestions to both problems?

  • The iTunes Store app crashes every time I try to purchase a song on my 2nd generation iPod touch

    Every time I try to purchase a song and hit buy, the app closes. I've tried restarting my iPod several times but it didn't help. Any ideas?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iTunes and App Store and sign out and sign back in
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar                              

  • TS1389 One of my purchased songs won't play. Every time I try to play the song it says to authorize my computer. I have repeatedly tried logging in to authorize this song and it isn't working. The problem is only happening with one song.

    I purchased a bunch of songs last month and one song won't play. Every time I try to play it the window pops up to authorize my computer to play that particular purchase. I tried all of the suggestions that Itunes support send me to. Nothing has worked so far. The song is on my account as a purchased item along with the other items that I purchased the same day. Does anyone have any ideas??

    The very same thing has happened to me today...........?  Could it be a song pending release?  Seems unlikely.  Please post any resolutions.

  • ITunes unexpectedly quits every time I try to play a song.

    Everytime i try to play a song i get the following message:

    rocess:         iTunes [76257]
    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:      com.apple.iTunes
    Version:         11.1.3 (11.1.3)
    Build Info:      iTunes-1113011001003008~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [153]
    User ID:         501
    Date/Time:       2013-12-21 18:38:42.378 +1300
    OS Version:      Mac OS X 10.8 (12A154q)
    Report Version:  10
    Interval Since Last Report:          76380 sec
    Crashes Since Last Report:           13
    Per-App Interval Since Last Report:  13873 sec
    Per-App Crashes Since Last Report:   11
    Anonymous UUID:                      8BF7EE80-5298-4C06-AF43-43163DE6AB9E
    Crashed Thread:  0  iTunes main  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    objc[76257]: garbage collection is OFF
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[_NSConcreteUserNotification activationType]: unrecognized selector sent to instance 0x7fd44c13ad20'
    *** First throw call stack:
              0   CoreFoundation                      0x00007fff8dba3a76 __exceptionPreprocess + 198
              1   libobjc.A.dylib                     0x00007fff9366c3e0 objc_exception_throw + 43
              2   CoreFoundation                      0x00007fff8dc3d2fa -[NSObject(NSObject) doesNotRecognizeSelector:] + 186
              3   CoreFoundation                      0x00007fff8db9218e ___forwarding___ + 414
              4   CoreFoundation                      0x00007fff8db91f78 _CF_forwarding_prep_0 + 232
              5   iTunes                              0x000000010d7e566c iTunes + 3458668
              6   iTunes                              0x000000010d7e5434 iTunes + 3458100
              7   Foundation                          0x00007fff8b856f07 -[_NSConcreteUserNotificationCenter _sendDelegateMessage:sendToAppDelegate:withNotificationFromMessage:] + 316
              8   Foundation                          0x00007fff8b8578cf __block_global_1 + 179
              9   libdispatch.dylib                   0x00007fff8b9ac7f7 _dispatch_call_block_and_release + 15
              10  libdispatch.dylib                   0x00007fff8b9b8527 _dispatch_client_callout + 8
              11  libdispatch.dylib                   0x00007fff8b9adbf7 _dispatch_main_queue_callback_4CF + 275
              12  CoreFoundation                      0x00007fff8db45ece __CFRunLoopRun + 1598
              13  CoreFoundation                      0x00007fff8db45489 CFRunLoopRunSpecific + 233
              14  HIToolbox                           0x00007fff8a511564 RunCurrentEventLoopInMode + 209
              15  HIToolbox                           0x00007fff8a518bb6 ReceiveNextEventCommon + 356
              16  HIToolbox                           0x00007fff8a518a47 BlockUntilNextEventMatchingListInMode + 62
              17  AppKit                              0x00007fff8f36f95a _DPSNextEvent + 685
              18  AppKit                              0x00007fff8f36f219 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
              19  AppKit                              0x00007fff8f36bdb3 -[NSApplication run] + 517
              20  iTunes                              0x000000010dda6c57 iTunes + 9493591
              21  iTunes                              0x000000010d829d4c iTunes + 3738956
              22  ???                                 0x0000000000000002 0x0 + 2
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: iTunes main  Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib                  0x00007fff919c7226 __pthread_kill + 10
    1   libsystem_c.dylib                       0x00007fff888e181c pthread_kill + 90
    2   libsystem_c.dylib                       0x00007fff88931026 abort + 143
    3   libc++abi.dylib                         0x00007fff8c678fa7 abort_message + 257
    4   libc++abi.dylib                         0x00007fff8c676956 default_terminate() + 28
    5   libobjc.A.dylib                         0x00007fff9366c862 _objc_terminate() + 91
    6   libdispatch.dylib                       0x00007fff8b9b853b _dispatch_client_callout + 28
    7   libdispatch.dylib                       0x00007fff8b9adbf7 _dispatch_main_queue_callback_4CF + 275
    8   com.apple.CoreFoundation                0x00007fff8db45ece __CFRunLoopRun + 1598
    9   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    10  com.apple.HIToolbox                     0x00007fff8a511564 RunCurrentEventLoopInMode + 209
    11  com.apple.HIToolbox                     0x00007fff8a518bb6 ReceiveNextEventCommon + 356
    12  com.apple.HIToolbox                     0x00007fff8a518a47 BlockUntilNextEventMatchingListInMode + 62
    13  com.apple.AppKit                        0x00007fff8f36f95a _DPSNextEvent + 685
    14  com.apple.AppKit                        0x00007fff8f36f219 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
    15  com.apple.AppKit                        0x00007fff8f36bdb3 -[NSApplication run] + 517
    16  com.apple.iTunes                        0x000000010dda6c57 0x10d499000 + 9493591
    17  com.apple.iTunes                        0x000000010d829d4c 0x10d499000 + 3738956
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff919c7d2a kevent + 10
    1   libdispatch.dylib                       0x00007fff8b9aef62 _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff8b9aebef _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff919c76ea __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff888e2c14 _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff888e29db _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff888ccfb1 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff919c76ea __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff888e2c14 _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff888e29db _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff888ccfb1 start_wqthread + 13
    Thread 4:: Dispatch queue: com.apple.root.default-priority
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.mobiledevice                  0x0000000113d49701 __thr_AMRegisterForCallbacks + 217
    7   libdispatch.dylib                       0x00007fff8b9b8527 _dispatch_client_callout + 8
    8   libdispatch.dylib                       0x00007fff8b9aa6b0 _dispatch_worker_thread2 + 304
    9   libsystem_c.dylib                       0x00007fff888e29d3 _pthread_wqthread + 404
    10  libsystem_c.dylib                       0x00007fff888ccfb1 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff919c710e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff888e4bb4 _pthread_cond_wait + 845
    2   com.apple.iTunes                        0x000000010d49d40f 0x10d499000 + 17423
    3   com.apple.iTunes                        0x000000010d91b04b 0x10d499000 + 4726859
    4   com.apple.iTunes                        0x000000010d91b77a 0x10d499000 + 4728698
    5   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    6   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    7   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 7:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib                  0x00007fff919c7336 __select + 10
    1   com.apple.CoreFoundation                0x00007fff8db850f6 __CFSocketManager + 1302
    2   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    3   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d9cb694 0x10d499000 + 5449364
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff919c710e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff888e4bb4 _pthread_cond_wait + 845
    2   com.apple.iTunes                        0x000000010d49d40f 0x10d499000 + 17423
    3   com.apple.iTunes                        0x000000010d49d369 0x10d499000 + 17257
    4   com.apple.iTunes                        0x000000010d70dcf2 0x10d499000 + 2575602
    5   com.apple.iTunes                        0x000000010d70dcc9 0x10d499000 + 2575561
    6   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    7   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.iTunes                        0x000000010d49d4c7 0x10d499000 + 17607
    3   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    4   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff919c69aa __accept + 10
    1   com.apple.iTunes                        0x000000010e0ddc81 0x10d499000 + 12864641
    2   com.apple.iTunes                        0x000000010e0c4ecf 0x10d499000 + 12762831
    3   com.apple.iTunes                        0x000000010e0c4e12 0x10d499000 + 12762642
    4   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    5   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib                  0x00007fff919c69aa __accept + 10
    1   com.apple.iTunes                        0x000000010e0ddc81 0x10d499000 + 12864641
    2   com.apple.iTunes                        0x000000010e0c4ecf 0x10d499000 + 12762831
    3   com.apple.iTunes                        0x000000010e0c4e12 0x10d499000 + 12762642
    4   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    5   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 15:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 16:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 17:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 18:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 19:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 20:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 21:
    0   libsystem_kernel.dylib                  0x00007fff919c710e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff888e4bb4 _pthread_cond_wait + 845
    2   com.apple.iTunes                        0x000000010d49d40f 0x10d499000 + 17423
    3   com.apple.iTunes                        0x000000010d51f983 0x10d499000 + 551299
    4   com.apple.iTunes                        0x000000010d5a1ce3 0x10d499000 + 1084643
    5   com.apple.iTunes                        0x000000010d5a9091 0x10d499000 + 1114257
    6   com.apple.iTunes                        0x000000010d5a1221 0x10d499000 + 1081889
    7   com.apple.iTunes                        0x000000010d59c4d7 0x10d499000 + 1062103
    8   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    9   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    10  libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 22:
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff8db3fb53 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff8db45cd0 __CFRunLoopRun + 1088
    4   com.apple.CoreFoundation                0x00007fff8db45489 CFRunLoopRunSpecific + 233
    5   com.apple.CoreFoundation                0x00007fff8db54071 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010d4b451f 0x10d499000 + 111903
    7   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    8   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 23:
    0   libsystem_kernel.dylib                  0x00007fff919c710e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff888e4bb4 _pthread_cond_wait + 845
    2   com.apple.iTunes                        0x000000010d49d40f 0x10d499000 + 17423
    3   com.apple.iTunes                        0x000000010d51f983 0x10d499000 + 551299
    4   com.apple.iTunes                        0x000000010d51f921 0x10d499000 + 551201
    5   com.apple.iTunes                        0x000000010d51f78e 0x10d499000 + 550798
    6   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    7   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 24:
    0   libsystem_kernel.dylib                  0x00007fff919c7336 __select + 10
    1   com.apple.AirTrafficHost                0x000000011bab30de _readDictionary + 246
    2   com.apple.AirTrafficHost                0x000000011bab3892 ATProcessLinkCopyMessageFromChild + 182
    3   com.apple.AirTrafficHost                0x000000011bab263a ATHostConnectionReadMessage + 82
    4   com.apple.iTunes                        0x000000010d86b6a3 0x10d499000 + 4007587
    5   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    6   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    7   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 25:
    0   libsystem_kernel.dylib                  0x00007fff919c76ea __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff888e2c14 _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff888e29db _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff888ccfb1 start_wqthread + 13
    Thread 26:
    0   libsystem_kernel.dylib                  0x00007fff919c710e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff888e4bb4 _pthread_cond_wait + 845
    2   com.apple.iTunes                        0x000000010d49d40f 0x10d499000 + 17423
    3   com.apple.iTunes                        0x000000010d51f983 0x10d499000 + 551299
    4   com.apple.iTunes                        0x000000010d51f921 0x10d499000 + 551201
    5   com.apple.iTunes                        0x000000010d51f78e 0x10d499000 + 550798
    6   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    7   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 27:
    0   libsystem_kernel.dylib                  0x00007fff919c710e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff888e4bb4 _pthread_cond_wait + 845
    2   com.apple.iTunes                        0x000000010d49d40f 0x10d499000 + 17423
    3   com.apple.iTunes                        0x000000010d51f983 0x10d499000 + 551299
    4   com.apple.iTunes                        0x000000010d51f921 0x10d499000 + 551201
    5   com.apple.iTunes                        0x000000010d51f78e 0x10d499000 + 550798
    6   com.apple.iTunes                        0x000000010d49e0f3 0x10d499000 + 20723
    7   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 28:: com.apple.audio.IOThread.client
    0   libsystem_kernel.dylib                  0x00007fff919c569a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff919c4c56 mach_msg + 70
    2   com.apple.audio.CoreAudio               0x00007fff8c981c5a HALC_IOContext_Start + 116
    3   com.apple.audio.CoreAudio               0x00007fff8c980b44 HALC_ProxyIOContext::IOWorkLoop() + 306
    4   com.apple.audio.CoreAudio               0x00007fff8c980981 HALC_ProxyIOContext::IOThreadEntry(void*) + 83
    5   com.apple.audio.CoreAudio               0x00007fff8c98083b HALB_IOThread::Entry(void*) + 75
    6   libsystem_c.dylib                       0x00007fff888e046a _pthread_start + 327
    7   libsystem_c.dylib                       0x00007fff888ccfc1 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff527654e8  rdx: 0x0000000000000000
      rdi: 0x0000000000000c07  rsi: 0x0000000000000006  rbp: 0x00007fff52765510  rsp: 0x00007fff527654e8
       r8: 0x00007fff780e4260   r9: 0x00007fff527654f0  r10: 0x0000000020000000  r11: 0x0000000000000206
      r12: 0x00007fff52765670  r13: 0x0000000000000000  r14: 0x00007fff780e5160  r15: 0x00007fff52765550
      rip: 0x00007fff919c7226  rfl: 0x0000000000000206  cr2: 0x00007fff780ddff0
    Logical CPU: 0
    Binary Images:
           0x10d499000 -        0x10eb3bfef  com.apple.iTunes (11.1.3 - 11.1.3) <A2A98806-87A0-3DC1-9B56-49D082615D15> /Applications/iTunes.app/Contents/MacOS/iTunes
           0x10ef1a000 -        0x10ef9aff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) <6DF8BE48-75E5-36DE-AD39-59B0B5A57E0F> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
           0x10efe1000 -        0x10f013ff7  com.apple.avfoundationcf (2.0 - 78) <63E0F2F5-C36D-30A0-BE06-9CB02FB1BE0F> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
           0x10f049000 -        0x10f21dfff  com.apple.iad.iAdCore (1.0 - 1) <0AC49774-2E81-31D7-B2BA-F272E16FD430> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
           0x10f2eb000 -        0x10f2f0fff  com.apple.agl (3.2.1 - AGL-3.2.1) <0DAEC900-BBE5-3165-97CD-E58EAE796DA2> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
           0x10f2f9000 -        0x10f2fdfff  com.apple.iPod (1.7 - 20) <5458476D-AF80-3ACD-8863-E60AA14407C0> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
           0x10f305000 -        0x10f631ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
           0x10f659000 -        0x10f690ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
           0x10f6a5000 -        0x10f77bfe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
           0x10f79f000 -        0x10f7e2ff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
           0x111033000 -        0x111da8fff  com.apple.CoreFP (2.5.16 - 2.5.16) <1C390A93-4187-37E7-8A7E-4417876F069B> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
           0x113587000 -        0x11358cfff  com.apple.audio.AppleHDAHALPlugIn (2.2.7 - 2.2.7a4) <6DD3635D-C926-383A-AF23-1FE80742FE48> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
           0x11360a000 -        0x11360cff7  com.apple.textencoding.unicode (2.5 - 2.5) <C8F5B587-B2DC-3B01-B01C-9B46400B3C24> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
           0x113792000 -        0x113797ff7  libFontRegistryUI.dylib (90.1) <7B7C85F0-71DB-3553-8470-472F0E748E1D> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
           0x113999000 -        0x113acdff7  com.apple.CoreADI (1.34.0 - 1.34.0) <33B6ECA7-680E-3517-A1C1-9785BA022516> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI
           0x113ad4000 -        0x113c3bff7  com.apple.audio.units.Components (1.8 - 1.8) <2AF16A8B-B68D-32EF-AA2B-531592068EEA> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
           0x113cc4000 -        0x113db5ff7  com.apple.mobiledevice (710.1 - 710.1) <356F402B-7499-3EA6-8541-A3D89F6D119F> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
           0x113e1a000 -        0x114048fff  com.apple.audio.codecs.Components (3.0 - 3.0) <05D38ED0-FEB0-38F2-A9F1-04F441269090> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
           0x11bab0000 -        0x11bc31fff  com.apple.AirTrafficHost (351 - 351) <0453A5B3-8F63-3CEF-AEAF-6D705970B244> /System/Library/PrivateFrameworks/AirTrafficHost.framework/AirTrafficHost
           0x11ce8f000 -        0x11d003fe7  com.apple.AppleGVAFramework (4.0.2 - 4.0.2) <571CBA42-8BDF-32E0-B0B2-EBD1DFD3032A> /System/Library/PrivateFrameworks/AppleGVA.framework/AppleGVA
        0x7fff6d099000 -     0x7fff6d0cd8e7  dyld (209.1) <7F330FEF-C9C5-38D8-9C3D-FBDCC0C28BDA> /usr/lib/dyld
        0x7fff87ff5000 -     0x7fff88082ff7  com.apple.SearchKit (1.4.0 - 1.4.0) <544371DB-C939-3615-AFDD-CD483BC8288D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
        0x7fff88083000 -     0x7fff881e7fff  com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <8EE65349-512D-3732-A096-45ADE186406A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
        0x7fff881e8000 -     0x7fff881f0ff7  libsystem_dnssd.dylib (379.4) <C08FFB68-677D-36DB-A40C-737900E7A76A> /usr/lib/system/libsystem_dnssd.dylib
        0x7fff881f1000 -     0x7fff8821cfff  libxslt.1.dylib (11.2) <4A08D65B-F590-31DE-8E8E-5B0F70D310CB> /usr/lib/libxslt.1.dylib
        0x7fff8822d000 -     0x7fff8824dfff  libCRFSuite.dylib (31) <27BC7ABF-E70D-34DF-9DA2-71302E4394A4> /usr/lib/libCRFSuite.dylib
        0x7fff8824e000 -     0x7fff883d5ff7  com.apple.WebKit (8536 - 8536.2.3) <A3411122-3F5A-3DF7-AF92-3843DB15B57F> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
        0x7fff883d6000 -     0x7fff883e9ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <69327409-4C97-3457-BB61-CE393F286063> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
        0x7fff88465000 -     0x7fff8848cff7  com.apple.framework.familycontrols (4.0 - 400) <73CBDD2A-1C01-3FAF-A70B-8206780E81BB> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
        0x7fff8848d000 -     0x7fff884b8ff7  com.apple.framework.Apple80211 (8.0 - 800.6.1) <2333DE86-D519-3438-A06B-603F42815D27> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
        0x7fff884b9000 -     0x7fff88556fff  com.apple.ink.framework (1.3.2 - 110) <76864EC4-D00F-35C2-940E-89F18E20282D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff88557000 -     0x7fff88670ff7  com.apple.coreavchd (5.6.0 - 5600.4.11) <7F819CA3-79A0-3830-A16A-9AB137E7CB2C> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
        0x7fff88671000 -     0x7fff8876eff7  libxml2.2.dylib (22.2) <82DB5022-5E97-3504-9F8E-8CC339C36F47> /usr/lib/libxml2.2.dylib
        0x7fff88798000 -     0x7fff887a0ff7  com.apple.CommerceCore (1.0 - 20) <07D63B63-AAD2-3A55-BE83-7DAC43C4A592> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
        0x7fff88840000 -     0x7fff8885cfff  com.apple.openscripting (1.3.5 - 146) <D466C25E-D664-389C-A515-E47DD559082C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff888a3000 -     0x7fff888cbff7  libJPEG.dylib (826) <C7CE9D72-1AB3-3DBC-B36B-5C710214DFF2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
        0x7fff888cc000 -     0x7fff88999fef  libsystem_c.dylib (825.12.1) <626CC4B4-4865-3179-B743-93CEDF4A8802> /usr/lib/system/libsystem_c.dylib
        0x7fff8899a000 -     0x7fff8899afff  libkeymgr.dylib (25) <ACF42B1C-042B-3F24-9754-545E33EB04D7> /usr/lib/system/libkeymgr.dylib
        0x7fff8899b000 -     0x7fff889bafff  com.apple.ChunkingLibrary (2.0 - 130) <59A60FDC-D8D9-38A3-B791-57A588FDB19A> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
        0x7fff88f01000 -     0x7fff88f3bff7  com.apple.GSS (3.0 - 2.0) <20CC9EBA-A397-39C1-93A4-E0EC2E61AE2B> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
        0x7fff88f49000 -     0x7fff89412ff7  com.apple.MediaToolbox (1.0 - 926.1.3) <D0C18B2A-C0D7-31EE-9594-8ED15DA71E79> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
        0x7fff89458000 -     0x7fff89658ff7  libicucore.A.dylib (491) <5DCD0599-54C8-39B2-B347-948ADBA6E273> /usr/lib/libicucore.A.dylib
        0x7fff89659000 -     0x7fff8986efff  com.apple.CoreData (105 - 396) <9F919313-80FD-3539-9343-0B025B3FFABE> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
        0x7fff89be6000 -     0x7fff89e6ffff  com.apple.imageKit (2.2 - 1.0) <BB38318C-95AD-3453-9B74-4A4444153366> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
        0x7fff89e70000 -     0x7fff89e72fff  com.apple.securityhi (4.0 - 55002) <56AA5DD6-F7BF-3332-9A8C-52EC77399EBE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
        0x7fff89e73000 -     0x7fff89f89ff7  com.apple.ImageIO.framework (3.2.0 - 3.2.0) <8F96E090-79EC-30FF-A86C-D4E20B1F82B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
        0x7fff89f8d000 -     0x7fff89fa7ff7  com.apple.CoreMediaAuthoring (2.1 - 910) <174872E8-B0EE-3DD9-AF16-FAE8872AA747> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
        0x7fff89fb3000 -     0x7fff89fb3fff  com.apple.Carbon (154 - 154) <9E4A2F3C-275E-3C7D-A250-5BB7DB5D1850> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
        0x7fff8a03d000 -     0x7fff8a07afe7  libGLImage.dylib (8.1.13) <3CF2334B-78BD-394B-8640-C4ACE30E5B0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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  • ITunes freezes and crashes every time I try to open it

    MacBook using OS X 10.9.2 - Every time (without exception) I try to open iTunes, it goes to the "Accessing iTunes Store" window, and then stays there while launching that much dreaded Mac "spinning wheel of death"....
    I have to force quit in order to get rid of it since I do not have access to any of the iTunes menu items while this is all going on.
    Have no idea what to do...

    Hi exyalie,
    Welcome to the Support Communities! 
    What version of iTunes are you using?  You may need to update your software or reinstall it (this affects the application, not your data).  I would also suggest quitting the application, restarting the computer and resetting the SMC (see below).
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/ht3964
    Disconnect from the internet (turn off Wi-Fi) and unplug ethernet -- and then try launching iTunes again.
    There are more troubleshooting steps in these articles:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/kb/TS3430
    Add-ons, such as plug-ins and scripts, not manufactured by Apple (third-party) add features to iTunes or modify its appearance and behavior. Using these can interfere with how you use iTunes. For example, if you upgrade to a newer version of iTunes, your add-ons may not be compatible.
    Slow performance
    iTunes won't open or quits unexpectedly
    If you see the above symptoms or other unusual behavior, you can disable any third-party plug-ins by opening iTunes in Safe Mode:  OS X: Hold down Option-Command.
    Click Continue and see if any issues persist.
    I hope this information helps ....
    - Judy

  • TS3430 My iTunes keeps shutting down every time I try to play video. Even in safe mode.

    iTunes stops working and turns off every time I click on one of my downloaded videos. For years I have had no problems, now all of a sudden I am having this problem. It seems to be connected to the last update I got. Maybe it is connected to some plug-in that didn't take correctly. I don't know. And I don't know where to start. I am not very tech savvy. I need a teenager at home again to figure this stuff out for me. But, they all flew away from the nest.

    Try the following user tip, just in case:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Itunes 10.5 crashing every time I try to play music

    So when I actually was able to update iTunes 10.5,  I had that BS you call missing a program while updating.  (Answer: Repair your updating software.)
    However I uninstalled iTunes trying to troubleshoot and now I can't add or play music whatsoever.  Help?

    Try firmly inserting and fully withdrawing the the headphone plug a dozen times or so.  If that does not work you may have problem with the headphone jack in your iPod. They do go bad sometimes.

  • HT204053 I've lost all the music on my computer in the main music section of my i tunes, i have it all on my phone but i want it back on my computer to. Every time i try to play a song it tells me it can't locate the song. I'm backed up to the cloud so ho

    ok, i lost all the music on my powerbook in i tunes, it tells me it can't locate any of the songs. I'm backed up to the cloud so how do i get my music back? I have it on my iphone what to do?

    Your iCloud backup doesn't contain your music.  It will restore music purchased from the iTunes store to your iOS device if you restore the backup by redownloading it from the iTunes store.  You can also redownload music purchased from the iTunes store to your iTunes library on your computer as explained here: http://support.apple.com/kb/HT2519.  This will not recover music from other sources.
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