Java Script Errors on Siebel Sales and Call Center Login Pages

Question

Hello,
This only happens with some users, but not all of them.
When we first open the login screen in TRIAL we get several Internet Explorer errors.
1. Line: 1153
Char: 16
Error: Expected ')'
Code: 0
URL: http://topaxsear009.iss.bnr.com/callcenter_enu/start.swe?SWECmd=Start&SWEHo=topaxsear009.iss.bnr.com
2. Line: 59
Char: 1
Error: Object expected
Code: 0
URL: http://topaxsear009.iss.bnr.com/callcenter_enu/start.swe?SWECmd=Start&SWEHo=topaxsear009.iss.bnr.com
3. Line: 13
Char: 1
Error: Object expected
Code: 0
URL: http://topaxsear009.iss.bnr.com/callcenter_enu/start.swe?SWECmd=Start&SWEHo=topaxsear009.iss.bnr.com
4. Line: 30
Char: 1
Error: Object expected
Code: 0
URL: http://topaxsear009.iss.bnr.com/callcenter_enu/start.swe?SWECmd=Start&SWEHo=topaxsear009.iss.bnr.com
Once we enter our login credentials and click the login button or press Enter nothing happens. No Siebel errors are shown and the login page does not react. No additional IE errors are thrown either.
As mentioned earlier, this does not happen to everyone that tries to log in to Trial. This also does not happen in Dev or Prod. Also, this only occurs in Thin Client. We are able to log into Thick Client which leads me to believe it is a web server issue.
Has anyone ever seen this behavior beenbefore and what would cause this to occur?
Thanks,
Andrea Thomas
[phone]
[email protected]

Answer 1

There isn't any browser script on the Siebel Sales Enterprise or the Siebel Universal Agent Applications.
We have the following script in the Application_Start function on the Siebel Sales Enterprise and Siebel Universal Agent Applications:
function Application_Start (CommandLine)
var sysDate = new Date();
//var sDate = Date("2003","10","16","03","00","00");
//var sDate = ((sysDate.getMonth() + 1) + "/" + sysDate.getDate() + "/" + sysDate.getFullYear());
var sDate = (sysDate.getMonth() + 1) + "/" + sysDate.getDate() + "/" + sysDate.getFullYear() +" "+sysDate.getHours()+":"+sysDate.getMinutes()+":"+sysDate.getSeconds();
var sLogin = TheApplication().LoginName();
var ZepBO = TheApplication().GetBusObject("ZephyrUsage-BNSF");
var ZepBC = ZepBO.GetBusComp("ZephyrUsage-BNSF");
var sLastError = "" ;
     try
     ZepBC.SetViewMode(AllView);
     ZepBC.ClearToQuery();
     ZepBC.ActivateField("Login Name");
     ZepBC.ActivateField("Recent Login");
     ZepBC.ActivateField("Previous Login");
     ZepBC.SetSearchSpec("Login Name",TheApplication().LoginName());
     ZepBC.ExecuteQuery(ForwardBackward);
     var sflg = ZepBC.FirstRecord();
          if(sflg == true)
               ZepBC.SetFieldValue("Previous Login",ZepBC.GetFieldValue("Recent Login"));
               ZepBC.SetFieldValue("Recent Login",sDate);
               ZepBC.WriteRecord();
               ZepBC = null;
               ZepBO = null;
     catch(e)
          e=null;
     finally
          ZepBC = null;
          ZepBO = null;
We have the following script in the Application_Close function on the Siebel Sales Enterprise Siebel Universal Agent Applications:
function Application_Close ()
var sysDate = new Date();
var sDate = (sysDate.getMonth() + 1) + "/" + sysDate.getDate() + "/" + sysDate.getFullYear() +" "+sysDate.getHours()+":"+sysDate.getMinutes()+":"+sysDate.getSeconds();
var sLogin = TheApplication().LoginName();
var ZepBO = TheApplication().GetBusObject("ZephyrUsage-BNSF");
var ZepBC = ZepBO.GetBusComp("ZephyrUsage-BNSF");
var sLastError = "" ;
//var fp = Clib.fopen('d:\\AppScript.txt', 'wt');
//Clib.fputs('\n I am UnGracefully Closed', fp);
//Clib.fclose(fp);
     try
     ZepBC.SetViewMode(AllView);
     ZepBC.ClearToQuery();
     ZepBC.ActivateField("Login Name");
     ZepBC.ActivateField("Last Logout");
     ZepBC.SetSearchSpec("Login Name",TheApplication().LoginName());
     ZepBC.ExecuteQuery(ForwardBackward);
     var sflg = ZepBC.FirstRecord();
          if(sflg == true)
               ZepBC.SetFieldValue("Last Logout",sDate);
               ZepBC.WriteRecord();
               ZepBC = null;
               ZepBO = null;
     catch(e)
          e=null;
     finally
          ZepBC = null;
          ZepBO = null;
We have the following script in the general declarations of the Siebel Sales Enterprise Siebel Universal Agent Applications:
//     8/20/01 Melissa Ahluwalia
//     Define global variables for the VBC connections
//     MA 8/1/2 - Add global variable for URL
var gOLTP;
var gOLAP;
var gURL;
var LOVBC;
// CS Project: Yash: 09/16/2004
var gEqUndoRecord;
//Aditya CS REDESIGN
var gEnforceSRReqFields;
var gForceSRInput;
var gRunSREquipmentAutoTrace;
TheApplication().SetSharedGlobal("gEqUndoRecord", "N");
TheApplication().SetSharedGlobal("gEnforceSRReqFields", "Y");
TheApplication().SetSharedGlobal("gForceSRInput", "N");
TheApplication().SetSharedGlobal("gRunSREquipmentAutoTrace", "Y");
     LOVBC = TheApplication().GetBusObject("List Of Values").GetBusComp("List Of Values");
                         LOVBC.SetViewMode(AllView);
                         LOVBC.ClearToQuery();
                         LOVBC.ActivateField("Type");
                         LOVBC.ActivateField("Value");
                         LOVBC.ActivateField("Active");
                         LOVBC.SetSearchSpec("Active", "Y");
                         LOVBC.SetSearchSpec("Type", "BNSF_CONNECT_OLTP");
                         LOVBC.ExecuteQuery(ForwardBackward);
                         LOVBC.FirstRecord();
     TheApplication().SetSharedGlobal("gOLTP", LOVBC.GetFieldValue("Value"));
                         LOVBC.SetSearchSpec("Type", "BNSF_CONNECT_OLAP");
                         LOVBC.SetSearchSpec("Active", "Y");
                         LOVBC.ExecuteQuery(ForwardBackward);
                         LOVBC.FirstRecord();
     TheApplication().SetSharedGlobal("gOLAP", LOVBC.GetFieldValue("Value"));
                         LOVBC.SetSearchSpec("Type", "BNSF_CONNECT_URL");
                         LOVBC.SetSearchSpec("Active", "Y");
                         LOVBC.ExecuteQuery(ForwardBackward);
                         LOVBC.FirstRecord();
     TheApplication().SetSharedGlobal("gURL", LOVBC.GetFieldValue("Value"));
//     LOVBC = '';
LOVBC = null;
The following script is in the function EmpAvailability in the general section of the Siebel Universal Agent Application:
function EmpAvailability(sLogin, sStatus)
     //Availability Setting
     var EmpBO = TheApplication().GetBusObject("Employee")
     var EmpBC = EmpBO.GetBusComp("Employee");
     EmpBC.SetViewMode(AllView);
     EmpBC.ClearToQuery();
     EmpBC.ActivateField("Login Name");
     EmpBC.ActivateField("Availability Status");
     EmpBC.SetSearchSpec("Login Name", sLogin);
     EmpBC.ExecuteQuery(ForwardBackward);
     var bRec = EmpBC.FirstRecord();
     if (bRec == true)
          EmpBC.SetFieldValue("Availability Status", sStatus);
          EmpBC.WriteRecord();
     EmpBC = null;
     EmpBO = null;
}