Just a shot in the dark...

Hi Guys
Bear with me here...
Am trying to chat with my daughter via iChat/AIM. She has latest version of AIM (5.9 ) running on XP, I have iChat 3.0.1 running on 10.4.2. She just got a new camera (Logitech Quickcam for notebooks pro) - I have iSight. Prior to her installation, I was able to invite her to a "One-Way video chat" in which we could audio but she could not see me (half way there). Since her install not only can we not "One-Way" audio, but we can not get video to work either. I have tested my iSight with all appleu3test sites and all works perfectly - have not chatted with another human...ok, I'm slow!
When I invite her, she get the following: An upgrade is needed for AOL Instant Messenger Live Video. The upgrade will download the component, exit AIM, run the installer, and then restart AIM. When she hits "OK" the upgrade starts and then tells her she has all the necessary components. She upgraded in the beginning.
She has done the "upgraded XP component" and the Service Pac 2 thing.
Any recomendations... I know this sounds like a AIM problem, right?
(and I won't add that she is also at a university with probable firewall issues AND technically challenged like dear ol' dad) - like I said, just a shot... any inSight (pun) appreciated.

Thanks for the kind words, John
Ralph, Defcom, and James Weston helped me start with iChat AV. As you point out, MANY users post good ideas and share their tips here. ALL are valuable, welcome, and what makes Apple Discussions the best forum I have ever encountered. Thanks for YOUR contribution, too.
Back to your problem. Sorry 2-way video is not working for you and your daughter yet.
My remaining thought concerns the maintenance "health" of her PC. Based on your initial statement that: "The upgrade will download the component, exit AIM, run the installer, and then restart AIM. When she hits "OK" the upgrade starts and then tells her she has all the necessary components. She upgraded in the beginning. "If this same thing happens more than once, I wonder if her PC is properly maintained or if the "upgrade" is being properly installed. Perhaps she has anti-virus or some other PC-protection software "protecting" her from doing the install.
I no longer know enough about PCs to be of any help on this, but she might want to check this or seek help from a knowledgeable PC user who can help her.
Based on your msg # 2.1 post to Austin, perhaps your daughter's school will fix it for her under their "support" policy?
You have my best ideas. We shall see what Ralph offers. I see that he is now back at work here.
Cheers,
EZ Jim

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