Just purchased annual PDF converter and cannot use it- keep getting error message

I just bought the Adobe service that costs approx. $24 annually, to convert PDF files to Word.doc or Word.docx.  I can log in properly, but when I click "Convert" I continually get an error message. I already corrected one error in the system (had not specified English as my language") and thought that would take care of the problem but I still receive the error message.  Can't find a way to actually call Adobe on the phone, so this seems to be the only form of help and support.  PLEASE HELP!

Hi joandluc,
I would love to help get this sorted out for you. Can you please tell me what the error message is? It can take a little while for the subscription to be fully processed on our end, so if you're still having trouble, do please write back and let me know what the specific error is.
Best,
Sara

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    4   com.apple.CoreFoundation       0x00007fff97716858 CFRunLoopRunSpecific + 296
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    7   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
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    Error Code:      0x00000004
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