KM File deletion error

Hi ,
On deleting a doc from KM in the below navigation path :
Content Manager-->KM Documents --> Folder  --> Document ,
Getting following error , due to which unable to delete the document(XYZ)  in the folder (ABC)
System Error
An exception occurred during the program execution. Below you will find technical information pertaining to this exception that you might want to forward to your system administrator.
Exception Class: 
Exception Message: 
Call Stack java.lang.IllegalArgumentException: Missing user
        at com.sapportals.wcm.service.urlgenerator.URLGenerator.getUserFolderRID(URLGenerator.java:351)
        at com.sapportals.wcm.service.wastebasket.WastebasketService.getGlobalWastebasketRID(WastebasketService.java:161)
        at com.sapportals.wcm.service.wastebasket.WastebasketService.getGlobalWastebasketRID(WastebasketService.java:143)
        at com.sapportals.wcm.rendering.uicommand.cm.UIDeleteWithScreenflowCommand.getWBUserPermFlag(UIDeleteWithScreenflowCommand.java:195)
        at com.sapportals.wcm.rendering.uicommand.cm.UIDeleteWithScreenflowCommand.getScreenflow(UIDeleteWithScreenflowCommand.java:167)
        at com.sapportals.wcm.rendering.uicommand.cm.UIDeleteWithScreenflowCommand.execute(UIDeleteWithScreenflowCommand.java:242)
        at com.sapportals.wcm.rendering.control.cm.CommandDispatcher.onExecute(CommandDispatcher.java:78)
        at com.sapportals.wcm.rendering.control.cm.WdfProxy.onExecute(WdfProxy.java:2320)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:324)
        at com.sapportals.wdf.stack.Control.dispatchHtmlbEvent(Control.java:386)
        at com.sapportals.wdf.WdfEventDispatcher.dispatch(WdfEventDispatcher.java:176)
        at com.sapportals.wdf.WdfCompositeController.onWdfEvent(WdfCompositeController.java:539)
        at sun.reflect.GeneratedMethodAccessor358.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:324)
        at com.sapportals.htmlb.page.DynPage.doProcessCompositeEvent(DynPage.java:204)
        at com.sapportals.htmlb.page.DynPage.doProcessCurrentEvent(DynPage.java:142)
        at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:115)
        at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
        at com.sapportals.wcm.portal.component.base.ControllerComponent.doContent(ControllerComponent.java:77)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
        at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
        at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
        at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
        at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
        at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:524)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:407)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
        at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
        at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
        at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
        at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
        at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
        at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
        at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
        at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
This seems like user permissions or authorizations issue or anything to do with wastebasket service ?Could anyone hint at the problem.
Regards
Praveen

Hi Satya, John,
this seems to be a though one. It is definitely not an authorization problem but clearly (from the error code) this has to do with the new wastebasket repository service.
Can you please check the Repository Manager configuration of the repository where you're performing the delete operation and see if the wastebasket repository service is activated or not? If yes, deactivating may already solve your problem.
If not, you need to find out the reason why you are getting the "missing user" exception. You might have logical inconsistencies in the User Management Engine like broken references . Also duplicate userids could return such errors. You can check for example if you have two users with the same ID (i.e. "anonymous") and delete one.
To check for logical inconsistencies you can run the UME Consistency Check Tool as mentioned in SAP Note 1016283.
To check for further UME issues you would need to increase the trace level of the J2EE and chek the trace files as mentioned in the SAP Note 975136 and 982447. I'm sure SAP will be able to assist if you open a CSN ticket.
Hope this helps,
Robert

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