Leading zeros in item strings

We've recently done a system upgrade to 11.5.10.2. One of the problems we've found since the upgrade is that the Segment 2 from the item description strings has lost its leading zeros. Our string is in the format xxx-0000-0-xxx with segment 1 being the family, 2 being an item number within the family, 3 being the item level, and 4 being a manufacturer id. We previously didn't have any problem with missing leading zeros.
What was previously ERT-0101-1-ABC is now showing as ERT-101-1-ABC. If this were purely for display purposes it wouldn't be too important, but it's affected some of our interfaces and reports. Even wiithin the standard inventory/mrp/order management screens, the item format changes depending on the individual form.
It looks as if different screens/functions treat items in different ways - sometimes treating the string as a whole, other times apparently working each segment separately and then displaying a concatenated, lead zero less string. In the System Item segments value set for segment 2, I can see that Right-justify and Zero-fill Numbers is switched on. Is it this option that's failing?
We've already implemented some fixes by padding the segment out as we produce the XML files we need for export, but before we get our support contractors to build fixes in all over the place I thought I should ask if there's a more singular fix for this.
I can see some rather old issues logged in Oracle Support, but not a recent one related to this upgrade and zeros going missing.
Any help gratefully received. :)

Yes, the format validation for it is number. I'm reasonably certain it always used to be number, though.
Should their be any detriment elsewhere if I had it changed to Char?
The field (in our test system) is protected against update - how can I remove the protection to test this?
Thanks for your help so far :)

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Removing leading zeros from a string value

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Remove leading zeros from a string

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How to remove leading zeros from a string

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Hi ,
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(Edited to make the instructions clearer.)
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Leading zeros in item strings

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