Leap issues

I have had an issue with neatwork eap configured on the AP with Encryption mode wep mandatory. Not all clients could eap authenticate but some could. The rest would only authenticate when the broadcast wep key was entered in slot1. Has anyone else come across this issue

I think it might be problem with some level in the communication between the AP and the authentication server. Verify that you can ping from the Access Point (AP) to the server. For more information, refer to the Performing Pings and Link Tests section of Cisco Aironet 1200 Series Network Management. Check your network to make sure that traffic between the two devices is not blocked by any intervening firewall or traffic filters. If there is good IP connectivity, reset the shared keys (shared secrets) on the AP and the server to ensure they match.

Similar Messages

  • Apple iOS 8 and LEAP Issue

    We have an older SSID using LEAP (we are scheduled to migrate away from this BTW, but not soon enough) and existing Apple client devices who upgraded to iOS 8 are having authentication issues.
    Just wondering if anyone else is experiencing this same issue.
    Thanks.
    Jeff

    I was also stuck with this.  Luckily, I upgraded early so I was able to roll back to 7.1.2 on iPhone because Apple was still signing the previous version.  But I know that I cannot play trial and error because I may not be able to roll back if I upgrade again. Also, the current config utility for iPhone requires OS-X 10.9 which I don't have.
    My config (12.4(15)T on an old 871W) is many years old, and I had to do a lot of trial and error setting it up since 99% of examples on the internet are "this doesn't work, what is wrong with it" :-(
    dot11 ssid VaxinationWiFi
       vlan 10
       authentication open eap eap_list_name
       authentication network-eap eap_list_name
       authentication key-management wpa optional
       guest-mode
    (there is a local radio server on the router).
    I have no idea whether the above is kosher, but it works fine for my laptop and my iPhones whuch never had problems before until IOS 8.
    Unless Apple explicitely states that it has re-enabled LEAP (is LEAP the same as EAP ?), I would rather change my router to another flavour of WPA2 Enterprise. 
    within config mode, these are the options given by my router for the authentication command:
    router1(config-ssid)#authentication ?
      client          LEAP client information
      key-management  key management
      network-eap     leap method
      open            open method
      shared          shared method
    Note that I do not use "client" in my config.
    So what would be recommended in terms of ssid config to maintain similar authentication secrity AND please Apple ?
     This router caused me no end in headaches because I got the cripped "advanced security" instead of "advanced IP" without knowing there were options.  I realise it is time to replace but not sure by what model yet.

  • Leap year issues

    how do you corr5ect leap year issues with calendar?

    I have a reoccurring appoint that happens every wednesday. But I noticed yesterday that it put that appointment on  Tuesday - Feb 28th instead of Feb 29th. When you open up the event it says:
    "Tuesday, 28 Feb, 2012
    from 6:30 PM to 8:30 PM
    repeats every week on Wednesday"
    I'm quite sure I didn't add a single instance of this event on the Tuesday. I'm a software developer and took a guess that the weekly event falling on Feb 29th of a leap year was the most likely culprit of this bug.
    Note that I used the iCloud control panel to push out my events from Outlook to iCloud a couple of weeks ago. So the logic error could be in that software. Or in Outlook, or in Google (as I used to synch my google calendar to outlook before going to iCloud). But I doubt it was caused by Outlook or Google calendar. No proof of that, just my gut feeling.

  • 7970G, CM 3.3.3 - leap year issue

    Hi,
    We`re having a issue with 7970G phones, which are not registering correctly. As its a leap year we expect the issue is related to that. All other phones are OK.
    Has anyone else come across this ?
    Appload - 70.63.0-1-4
    JVM 70.603ES1R4.bin
    OS 70.63.0-1.4.sbn
    Boot 7970_64060118.bin

    thanks, we got round this by upgrading to the latest firmware. Changing the date on the server would habe probably caused a lot of other issues...at least for us anyway.
    Tip for everyone...don`t give the execs latest and greatest :)

  • Limitations/Issues to use LEAP/EAP-Fast with Airespace

    Hello
    are there any important limitations or issues to use with cisco a/b/g Card the authentication methodes LEAP or EAP-FAST.
    Any input is welcome
    Oliver

    I would suggest that you use LEAP for the client adapters. It is easy to implement and is also secure.

  • Leap/weap issue??

    Ok I know there are a ton of questions on this error and I have went through all of them to try and figure out my problem. I am on a college campus's wireless internet. I can video chat fine with all of my friends who have macbook's (who are on the same netowrk) or even my sisters imac. However when I try to video chat with my friend who has a macbook pro I then get the error 8. I have done all of my system updates, turned on the firewall, and checked the streaming in quicktime. Here is the error log. Any help would be greatly appreciated!!
    Thanks
    Date/Time: 2007-01-26 23:54:25.140 -0500
    OS Version: 10.4.8 (Build 8L2127)
    Report Version: 4
    iChat Connection Log:
    AVChat started with ID 930525634.
    mrg39643: State change from AVChatNoState to AVChatStateWaiting.
    0x458d60: State change from AVChatNoState to AVChatStateInvited.
    0x458d60: State change from AVChatStateInvited to AVChatStateConnecting.
    mrg39643: State change from AVChatStateWaiting to AVChatStateConnecting.
    mrg39643: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x458d60: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    Is it the MBP on the other side being not able to weap/leap?
    http://digg.com/apple/MacbookPro_802.1x_IssueSolved
    Any help would be greatly appriciated.
    2.16 Ghz Core Duo   Mac OS X (10.4.8)  

    Well I've tried everything on my side so I think that it might be the LEAP/WEAP
    issue described on threat http://discussions.apple.com/thread.jspa?threadID=425113&tstart=0
    If the network is indeed leap/weap (wich I'll find out) would it still be a solution that is recommended? Or is anyone aware of an alternative wich is known to be more recommendable? The solution menioned in post 1, have the airport drivers been adjusted since the posting?
    Thanks in advance

  • Leap year issue

    Hi friends,
    I have a problem in one of the existing codes.
    The cancellation amount is calculated for a range of dates.
    Say the active line item has a start date of  01.03.2006 and end date of  01.03.2012 say (B).
    Now if a rejection/Cancellation is put on date 01.05.2007 (A), the current program is calculating a value
    based on the diffrence of days (B - A).
    then this cancelled amnt =  the no of cancelled days * (a constn value * 12 / 365).
    Now I want to modify my logic in such a way that the leap is also accounted.
    If I use the same dates , i realise that 2008 is the leap yr.
    So how can i modify my calculation for the range if it contains a leap yr.
    Please suggest something on this, as it will be really helpful.
    Thanks,
    Sapna Agarwal

    Hi Sapna,
        try to use the FM /SDF/CMO_DATETIME_DIFFERENCE, it will take care of the leap year, just pass the two dates for which you want the difference.
    CALL FUNCTION '/SDF/CMO_DATETIME_DIFFERENCE'
    EXPORTING
       DATE1                   = s_date
    *   TIME1                  =
       DATE2                   = e_date
    *   TIME2                  =
    IMPORTING
       DATEDIFF                = DATEDIFF
    *   TIMEDIFF               =
    *   EARLIEST               =
    EXCEPTIONS
       INVALID_DATETIME        = 1
       OTHERS                  = 2
    IF sy-subrc <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
             WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    ENDIF.
    if the gap is for more one year than you have to do the calculation year wise only, in this case use the fm '/SAPNEA/JSC_LEAP_YEAR' that which year is a leap year. And than go for a IF condition while calculating either it should be 365 or 366 days.
    With luck,
    Pritam.

  • Leap year issue in depriciation

    Hi All,
    I have an asset which is acquired on 16th January 2008. 2008 being a leap year should calculate depriciation according to 366 days in a year. However it is calculation on the basis of 365 days in a year. Where should this setting of leap year be maintained so that it starts considering 366 days instead of 365.
    Regards,
    Ajay

    Hi Ajay,
    In transaction OAVH:
    Example
    K4 01 2008 2 29 2             
    K4 01 2009 2 28 2                               
    K4 01 2010 2 28 2                               
    K4 01 2011 2 28 2                               
    K4 01 2012 2 29 2 
    K4 01 2016 2 29 2                               
    regards Bernhard

  • *Strange* Issue with WPA2-LEAP Authentication

    I suppose I should preface this with the fact that my poor little laptop uses one of the dreaded Broadcom cards (Dell Studio 1555 & BCM4312).
    A while back, I decided I would experiment with Gentoo on my laptop. No wireless. Couldn't get it to work for weeks. Ditched Gentoo and went back to Arch. No wireless. Tried that for another couple of weeks. No wireless, tried Ubuntu, Ubuntu Studio, OpenSUSE, Puppy, Debian, and Arch, again. On the last try, it finally worked. By accident. I discovered that my computer now reads the ethernet port as eth1 and the wireless as eth0 for whatever reason (I've seen eth1 as wireless before, this is the first time that I've seen it as eth0).
    Now, here is my issue. I live on a university campus which requires a username and password to log on to the campus wireless. I am currently connected to a contraband router in a student lounge because I can't connect to the standard dorm wireless.
    My computer seems to have no problem with connecting to regular WPA2 networks, but it fails connecting every time that it tries to authenticate the university network.
    Just wanted to hear your two cents. I'm moving off-campus soon, so it doesn't matter, I just wanted to hear y'all's opinion on this and how to possibly fix it in the few days that I am still here.
    EDIT: I am using wicd.
    Last edited by janvaletin (2012-05-07 11:22:18)

    Found the cause of this issue. For authentication against LDAP with APEX you have to make sure that your APEX_XXXXXX has the correct network ACL priviliges.

  • IPhone Leap year calendar issues anyone?

    Is anyone having a problem with scheduling meetings in outlook for February 29th and then they show up on the iPhone as March 1st instead?  Is there something that is not configured right because of leap year?

    I have a reoccurring appoint that happens every wednesday. But I noticed yesterday that it put that appointment on  Tuesday - Feb 28th instead of Feb 29th. When you open up the event it says:
    "Tuesday, 28 Feb, 2012
    from 6:30 PM to 8:30 PM
    repeats every week on Wednesday"
    I'm quite sure I didn't add a single instance of this event on the Tuesday. I'm a software developer and took a guess that the weekly event falling on Feb 29th of a leap year was the most likely culprit of this bug.
    Note that I used the iCloud control panel to push out my events from Outlook to iCloud a couple of weeks ago. So the logic error could be in that software. Or in Outlook, or in Google (as I used to synch my google calendar to outlook before going to iCloud). But I doubt it was caused by Outlook or Google calendar. No proof of that, just my gut feeling.

  • Leap Year Date Issue (Example provided)

    Please see link for document:
    Dropbox - DateIssue.pdf
    When the FROM dropdown has 02/28/2016 selected, the date for Monday throws an error.
    The rest of the dates change but Monday does not change because it is supposed to be 02/29 (See Screenshot). Any help is appreciate! Thanks!!

    First I would cleanup any errors that appear in the JavaScript console:
    DeptData[cDeptName] is undefined
    5:AcroForm:FromDate:Keystroke
    TypeError: DeptData[cDeptName] is undefined
    5:AcroForm:FromDate:Keystroke
    I would next learn how to convert a date string to the date object.
    Since you are formatting using the util.printd method, you can leave the days of the week field format to None.
    The setFieldValues function:
    function SetFieldValues(cDeptName)
      this.getField("ToDate").value = event.target.value;
    The custom calculation for the days of the week:
    var f = this.getField("txtDate1");
    // var d = new Date(f.value);
    // convert the date value with format to date object;
    var d = util.scand("mm/dd/yyyy", f.value);
    // advance by 1 day;
    d.setDate(d.getDate()+1);
    event.value = util.printd("mm/dd", d);
    Adjust the number of days to advance as needed.
    Assuming that JavaScript is going always interpret the date string format may not always be a good approach.

  • Issue with ipw2200 and local deauthentication in a network of many ap

    Hey all,
    I am interested if anyone has had a similar issue and, if so, I just wanted to report a solution that is currently working for me. I am currently using a Lenovo Thinkpad Edge 0578.
    This is a wireless issue that still exists as of 2.6.33 with the ipw2200 module (Intel(R) PRO/Wireless 2200/2915 Network Driver, 1.2.2kmprq)
        $ uname -a
        Linux gart 2.6.38-ARCH #1 SMP PREEMPT Wed Mar 30 08:47:36 CEST 2011 x86_64 Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz GenuineIntel GNU/Linux
    Basically, if you try to connect to a network with a heavy amount of AP (10-15 ap, often found at a university) it becomes impossible to connect and results a local disconnect and you usually will end up with message in dmesg like:
        wlan0: deauthenticating from 00:17:df:2e:6f:b0 by local choice (reason=3)
    This typically happens after coming out a sleep state. My solution is to reset the interface to use any ap. So, something like:
        $ iwconfig wlan0 ap any
    It hasn't always been this way. I can't recall when it did start happening though. Sorry
    Hopefully someone finds this useful! I believe there is a realtek aur package, but this is just an out-of-the-box fix that I just appended to acpi when I come out of sleep or boot.
    -- Justin
    Last edited by justinvh (2011-04-26 22:19:09)

    Check the options for EAP and LEAP in the WDS page. Initially make that sure all clients connecting to a access point authenticate either to WDS Local Radius or to IAS server . Then on each AP go to SSID manager under server priorities go to EAP authentication just choose only the priority 1 either the ip address of IAS or ip address Local Radius server

  • Issues with MSCHAPV2

    Hey Arch forum.
    I really wanted to avoid having to ask a question on the forum, and try and fix myself, but I'm clueless on how to go about with this one. I've been using Arch for a couple of months now, and this issue has only really started getting on my nerves.
    I've got my system set up mostly the way I want it now. I really like Arch Linux. When I wake my laptop up from hibernation, I have to manually connect to my school's network again. Every time. When I boot it up however, it automaticly opens the login menu and all I have to do is hit enter. When I'm home and wake it up from hibernation it automaticly connects to wifi though. I have no clue what is causing it. I use NetworkManager and my laptops an ASUS KV55M. It worked fine when this computer ran Windows for a short period. Any suggestions on how to tackle this?

    nmcli c list uuid fd50876f-55ac-4a6e-99b3-057cb01b2f27
    connection.id: School
    connection.uuid: fd50876f-55ac-4a6e-99b3-057cb01b2f27
    connection.type: 802-11-wireless
    connection.autoconnect: yes
    connection.timestamp: 1396513658
    connection.read-only: no
    connection.permissions:
    connection.zone: --
    connection.master: --
    connection.slave-type: --
    connection.secondaries:
    802-1x.eap: peap
    802-1x.identity: xxxxxxx
    802-1x.anonymous-identity: --
    802-1x.pac-file: --
    802-1x.ca-cert: /etc/ssl/certs/Security_Communication_Root_CA.pem
    802-1x.ca-path: --
    802-1x.subject-match: --
    802-1x.altsubject-matches:
    802-1x.client-cert: --
    802-1x.phase1-peapver: --
    802-1x.phase1-peaplabel: --
    802-1x.phase1-fast-provisioning: --
    802-1x.phase2-auth: mschapv2
    802-1x.phase2-autheap: --
    802-1x.phase2-ca-cert: --
    802-1x.phase2-ca-path: --
    802-1x.phase2-subject-match: --
    802-1x.phase2-altsubject-matches:
    802-1x.phase2-client-cert: --
    802-1x.password: --
    802-1x.password-flags: 1 (agent-owned)
    802-1x.password-raw: --
    802-1x.password-raw-flags: 0 (none)
    802-1x.private-key: --
    802-1x.private-key-password: --
    802-1x.private-key-password-flags: 0 (none)
    802-1x.phase2-private-key: --
    802-1x.phase2-private-key-password: --
    802-1x.phase2-private-key-password-flags:0 (none)
    802-1x.pin: --
    802-1x.pin-flags: 0 (none)
    802-1x.system-ca-certs: yes
    802-11-wireless.ssid: 'xxxxxxxxxxxxx'
    802-11-wireless.mode: infrastructure
    802-11-wireless.band: --
    802-11-wireless.channel: 0
    802-11-wireless.bssid: --
    802-11-wireless.rate: 0
    802-11-wireless.tx-power: 0
    802-11-wireless.mac-address: Here goes the wireless.mac-adress
    802-11-wireless.cloned-mac-address: --
    802-11-wireless.mac-address-blacklist:
    802-11-wireless.mtu: auto
    802-11-wireless.seen-bssids: Here goes the wireless.seen.bssids
    802-11-wireless.security: 802-11-wireless-security
    802-11-wireless.hidden: no
    802-11-wireless-security.key-mgmt: wpa-eap
    802-11-wireless-security.wep-tx-keyidx: 0
    802-11-wireless-security.auth-alg: --
    802-11-wireless-security.proto:
    802-11-wireless-security.pairwise:
    802-11-wireless-security.group:
    802-11-wireless-security.leap-username: --
    802-11-wireless-security.wep-key0: --
    802-11-wireless-security.wep-key1: --
    802-11-wireless-security.wep-key2: --
    802-11-wireless-security.wep-key3: --
    802-11-wireless-security.wep-key-flags: 0 (none)
    802-11-wireless-security.wep-key-type: 0 (unknown)
    802-11-wireless-security.psk: --
    802-11-wireless-security.psk-flags: 0 (none)
    802-11-wireless-security.leap-password: --
    802-11-wireless-security.leap-password-flags:0 (none)
    ipv4.method: auto
    ipv4.dns:
    ipv4.dns-search:
    ipv4.addresses:
    ipv4.routes:
    ipv4.ignore-auto-routes: no
    ipv4.ignore-auto-dns: no
    ipv4.dhcp-client-id: --
    ipv4.dhcp-send-hostname: yes
    ipv4.dhcp-hostname: --
    ipv4.never-default: no
    ipv4.may-fail: yes
    ipv6.method: auto
    ipv6.dns:
    ipv6.dns-search:
    ipv6.addresses:
    ipv6.routes:
    ipv6.ignore-auto-routes: no
    ipv6.ignore-auto-dns: no
    ipv6.never-default: no
    ipv6.may-fail: yes
    ipv6.ip6-privacy: -1 (unknown)
    ipv6.dhcp-hostname: --
    The CA Certificate I used was random, as I remember from my first Linux times I couldn't connect without using a CA-Certificate (they are not required).
    Currently not at home, so I will post the other one later.

  • IPhone 4S issues with wi-fi and iMessage & Apple support

    Against my better judgement and experience I bought an Apple iPhone 4S when it was released.  I should have remembered the extensive pain I experienced with Apple's so-called "support" when I had iPod/iTunes issues but I bought into the promise and the hype by Apple's marketing.  I'm still wondering why this product includes only 90 days of support if Apple is so confident in it's reliability.  So I was having increasingly frequent problems with my iPhone connecting or remaining connected to known strong and good wi-fi connections.  It would arbitrarily disconnect from my wi-fi and go to a 3G connection which of course causes me to use data on my Verizon data plan.  Usually I didn't notice the change in connection until I was waiting far too long for the requested information to show up.  As you can imagine, that issue will push me towards exceeding my data plan quckly and thus cost me more money on my Verizon bill.  Not acceptable. 
    Then in the last two weeks I started having an issue with iMessage/IM in being able to reply to messages.  I could read them, I could open and close the app, but once I tapped in the field to type my reply it froze.  I could not type anything.  I could close and reopen the app, same problem again.
    So I set up a call with Apple's glorious support system for which I had only a few days left on my extensive 90 day support term.  The lady that called me was friendly and fun to talk to.  No issues there.  She had me initiate a backup after checking a few things.  Because the backup was going to take about 20 minutes, she asked if she could call me back.  I was fine with that, no need to make small talk for that amount of time.  I got a call back but it was from a guy at another location. This concerned me but he said he had all the notes so I was hopeful.  He advised me that if there was some corrupt SW on my iPhone, restoring would only put the problem back on my phone.  I'm a sales guy in the IT industry, so I bought that.  He said he was going to set my phone back to "new" as if I just bought it, then would restore all my apps, settings, contacts etc back to my phone.  It was a big leap of faith for me, but I went along because they are supposed to be the experts. After spending close to an hour on the phone with this guy, who was also polite and fun to talk to, he has me start the restore process and waited on the phone with me for a while.  The process was taking quite a while, I think around 30 in total so about 20 min into the process he has me stop the restoring session and tells me I can restart it later.  He wants to check that my wi-fi is working.  It was, so he asked if there was anything else I needed.  I said just to put my phone back to the way it was with my apps, contacts, music etc.  He told me that would complete when I finished the restore.  I had to go to my company's office for the afternoon and spent much of that time resetting everything that was on my phone to how it was before.  I noticed that the iPhone had pulled every single contact from my Outlook db on my personal computer (where iTunes resides) and all the contacts that I had set up on my iPhone were gone unless they were also in my Outlook.  The really aggravating part of this issue is that I have about 800 contacts in my Outlook, many of which are people I don't want or need to have on my phone.  The contacts I had entered on my iPhone over the past almost 3 months were the people I call or call me.  All that data appears to be gone.  I have since restored twice and the same thing occurs, everything is set back to "new" status and nothing is the way it was.  I am now so angry I could crush this phone with a hammer and switch to the competition.  Neither of the very nice people who "helped" me told me I would lose any information.  In fact, both assured me my phone would be back to the same setup I had previous to their help. 
    I ask you folks at Apple, what is the use of backup if it doesn't back up AND restore all the information?  We have a saying in my business, "you can back up the entire world, but how well can you restore?".  I don't know if some step was missed along the way, or I initiated a restore from an incorrect target, but I am not a happy customer.  Add to that the fact that I'm locked into a 2 year contract on this thing, and have had issues with poor support before and I'm pretty angry.  I've gone into my local Apple store to ask a question about my iPhone's capability.  It was a simple question that required only a "yes" or "no" answer and I would have been fine either way.  What I got from the pasted on smile Apple associate was a sales pitch on the product I was showing her!  Continously smiling and telling me the world is beautiful does not answer questions or resolve issues.  I was eager to buy an iPad in the near future but with the pain I seem to get everytime I buy an Apple product, that purchase is never going to happen.  You can block me here, blacklist me or whatever you like to do to keep people from reading negative comments about Apple, but I will be posting this same story elsewhere as well.  For the amount of profit you make from these devices, I expect much better service and much less aggravation.
    Sincerely,
    Rick S.

    The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it.  So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair.  I got a nice email from Apple asking me to rate the support I got.  I was actually civil and described the issue tactfully.  What do I get in return?  Nothing.  Not a damned thing!!  You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!!  Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap.  I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not.  I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please.  Sad. I used to love Apple as a company and your products.  Now you're just another Microsoft with more trendy looking junk.  I've had it with you.  If any of your executives are brave enough to talk to me, please contact me at your convenience.

  • Customer Service & Infinity Issue

    Hi All,
    Apolgies for having a dig on my first post here, but looking at numerous messages over the past few days, I believe I am not alone in my current issue with BT Inifinity.
    I moved over to BT inifinty from Sky three weeks ago, as Inifnity was finally available in my area.  MY internet was then positioned at 36M download 7M upload.  A massive leap from Sky.
    I then paid 12 months line rental up front, and took advantage of the reduced rate for 3 months.
    Thats when the issues started and still contunue.
    Firstly BT infinity was installed fine, and then 3 days later we lost the house phone.  Yes, the house phone was completely dead, and as it was the weekend, we didnt have a working phone until the Tuesday.  Not to worry, teething problems I thought, but the engineer stated it was incorrect in the exchange...
    Never mind, look on the bright side, I have infinity bb speed.
    Just a week later, i recieved an email to state my limit was nearly full on my BB.  I was surprised as no one informed me there was a limit to infinity.  Therefore I then changed my account to pay more money to BT to enable the unlimited.  Thanks BT customer sales service for not informing me of that one!
    Then we come to the final piece of the jigsaw.  I didnt contact BT about my infinity service as i was waiting for the 10 days BB period to settle down.  However, we have only ever recieved max 22M download and 4.5M upload.  So i contacted BT support to report it.  Low and behold I recieve the email saying a fault has been raised, recieved two phone calls from an indian support centre, and heard nothing back.
    On checking my support status this evening, I see BT have stated in the fault report that they believe the issue is now resolved.  No email confirmation to me, and the fault is still not resolved!  I still have the same BB speeds, and no where near what i was offered.
    Based on the above, do you believe this is good customer service?  
    I am now paying more than i thought due to wrong information from the BT sales team, was not connected correctly when the service was activated, lost my home phone for 5 days, still do not recieve the speeds i was told i could recieve, and when i do raise a fault, it has been reported fixed when its not, and recieved no information.
    I am a calm person, actually do work in the telecoms industry, but if I did this to one of my customers, we would lost them.
    Could anyone help me on how to try and fix my issue please?
    Many thanks
    Alan 

    Hi, 
    If you have read my original post, then you will understand that I did report the fault, but BT have no stated in the case notes that they believe it is fixed.  This is not the case, and the notes were updated without any communication to myself.
    I am fully understanding of fault processes, but in this instance I do believe that BT customer service does need to be improved.
    I am also fully available to assist BT in resolving the fault but the fault has been reported over a week, no correspondance.
    To that end, I will not be responding to say your post was an accepted solution.
    Rgds
    Alan

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