Logging activities in CIC

Hi,
I need information about the logging of activities in CIC.
First thing I want to know is where are the activities that I already can see in "SPRO -> IMG -> Customer Service -> Customer Interaction Center (CIC) -> Customer-Specific System Modifications for CIC -> Define Customer-Specific Activities" stored/maintained?
Second thing is how can I create new Activities that actually make sense. Meaning to create an activitiy that actually exists for the CIC like activity=AGENT_LOGIN description=AGENT LOGIN and not something like activity=TEST description=TEST (what kind of activities exist)?
Third thing is where can I read those logs later?
Thanks and regards,
Alex

Hi Suneel,
You can use the transaction CRMD_BUS2000126 to see all the activities.
Also, refer the table CRMD_ORDERADM_H and CRM_ORDER_INDEX.
You can execute the report CRM_ORDER_READ to view the same, just pass the transaction number in Object ID field.
Reward points if it helps.
Regards,
Amit Mishra

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