Lose draft after selecting Send for Review

I am running Contribute CS4 and CPS. We have approx 12 websites that we manage with Contribute, all PC's are running Windows XP. I recently sent a non-Contribute user a draft and noticed something very strange. After selecting the 'Send e-mail with a link to preview the draft' option, my email window popped up, the URL was sent (in the email) but when I went back to the draft and either tried to save it or edit it (which Contribute typically permits you to do), I received the message 'You can't perform this action on this draft. The draft is invalid because a lock has been broken and another instance might have already acted on this draft. Contribute will remove this invalid draft from your machine.'. I am set-up as Admin and this has never happened before. The draft is completely gone from seeing it via Contribute (I can locate it by going to the server but my users will never have this option). Why is this happening? I have spent eight hours troubleshooting and not making any progress. Thank you in advance

Hi Krishna, we cannot ask our clients to do this, although I appreciate the work-around you are offering. We will probably consider using CS5. I understand this bug (per Adobe) is fixed in CS5. Thank you.
>>> Krishna Prasad B V <[email protected]> 8/5/2010 8:31 AM >>>
Hi,
The steps I was indicating was:
1. Create a web page/Edit a web page.
2. Make some changes.
3. Send the web page to review by e-mail.
4. When you switch back to Contribute, select a different draft you were editing or switch to browse mode and then select the draft which you had sent to review by e-mail again.
5. Now, can you try Publish or Save for Later or any other operation.
The thing is, you have to do selecting of different draft or switching to browser after sending the mail and switching back to Contribute (Note: Before you try to Publish or Save for Later or do any other operation, try switching to another draft and back, or, switching to browse mode and back).
If this does not work, try quitting and launching Contribute once, and then, try the above steps, and check whether you are losing the draft.
Hope this helps.

Similar Messages

Runtime Error when trying to "Send for Review"

Runtime error on Contribute.exe
This application has reqeusted the Runtime to terminate it in an unusual way.....
User had just finished editing, clicked "Send", selected "Send for Review", then selected a person's name in the list to send it to....
Any ideas...? thanks

This is Adobe Contribute CS4 v5.0
& Office 2007

Send for Review problem

Working on Contribute3. Administrator is not on the list of
users to send drafts for review. All other users appear fine.
Site setup and Admin acct was created on an earlier version
of Contribute. All other users were created in Contribute3. Is that
why I am having this problem?
Thanks for any input!

Hi,
There were users in Contribute 2.0 Everything was based on
the roles. Contribute 2.0 did not support the feature of send for
review.
Roles were only present in contribute 2.0. User based
management existed only from Contribute 3.0
You have to add users in Contribute 3.0.
Please get back if you have any questions.
Thanks,

Customize Send for Review dialog?

Contribute 3.11 Windows
Is there any way to customize the Send for Review dialog in
order to
disable the "Send the draft to another Contribute user"
choice? None of
our reviewers have Contribute, and editors have the ability
to publish.
I just had a user choose "Send the draft to another
Contribute user" by
mistake to "All users in the 'x' role." Now they can't edit
or publish
the page, and I had to hack into the .LCK file which was a
pain.
However, the "Send for Review" dialog box doesn't seem to be
in the
configuration files.
Charles "Chas" Belov

anoleye wrote:
> The client's C3 does this all from her computer - it
doesn't check with the
> server or anything - so I don't think this has to do
with anything on my
> computer. There is no option to send via Contribute - it
just goes straight to
> email.
>
> Right now, I'm not that thrilled with this program, so
I'm not inclined to
> upgrade. It seems slow (both of us have DSL) and buggy.
>
>
If you have connected to your site using the latest version
of
Contribute CS3, please make sure you "Administer" the site
atleast once.
This will fix all your email review problems. The reason to
do this is
because, Contribute CS3 has some additional administrative
settings like
PDF embedding/linking etc. So if you just connect to your
site with
latest version of Contribute CS3 and not administer it, then
the hub
file does not have the newer settings... i know this may not
clarify you
completely, but yes... Administering with Contribute CS3
should solve
your problem... Also not that once administered with higher
version, you
cannot administer it with lower versions.

Send for Review: FINAL WORD for Publishing

Hi,
I would like to make sure I will ALWAYS receive ALL drafts
Contribute users are sending for review. Is there any way I can set
up my Administrator e-mail address as a default no matter if drafts
are sent to others also? Ideally I would like to be the one who has
the FINAL WORD since I need to make sure all layout is consistent.
Maybe something like no matter who reviews I will be the last one
and the ONLY one able to publish?

<<Ideally I would like to be the one who has the FINAL
WORD since I need to make sure all layout is consistent. Maybe
something like no matter who reviews I will be the last one and the
ONLY one able to publish?>>
In case if you are admin then the above requirement can be
achieved by removing the publish permission for all the roles
except admin, it will automatically enforce all the users to sent
the drafts to admin to get it published.
In case you are not a admin contact the site admin to create
a role which has a publish permission and get added yourself under
that role and remove the publish permission for all the other roles
by editing different roles and un-checking the check box "Allow
users to publish files"
Thanks,
Manoj

Send for review - sub directory

Is there any way to tell contribute not to create sub
directories for draft reviews? I am using php includes and the
"Send for Review" function isn't working very well. Basically, I
include "includes/somefile.php". If Contribute creates {page
name}_php_MMtmp77bc04e1/{page name} as the draft, then my relative
path includes are out the window.
Is there any reason why Contribute can't just create the
draft as {page name}_php_MMtmp77bc04e1.php instead of creating a
sub directory and re-writing links, etc?
Sure, I could make all of my includes absolute paths on every
page, but that would require some extra work and is not a very
clean way to do things. It would also make updating the includes a
real nightmare.
Thanks!

I have the same problem and it's driving me crazy.
So is there anyway to get Contribute to stop:
A.) Putting drafts in sub directories?
B.) Stop modifying absolute links, php includes, etc. into
relative links?
My problem is when a user edits a page and sends it for
review (or saves a draft) Contribute will take all my Template's
absolute paths (ie <?php
include('/home/smwc/public_html/includes/footer.inc.php'); ?>
and turns it into <?php
include('../../home/smwc/public_html/includes/footer.inc.php');
?> which obviously screws everything up.
When the draft is published then, none of the PHP includes
work. It's also doing this with stylesheets
(src="/scripts/css/style.css" to
src="../../scripts/css/style.css").
I believe if I could just get it to store drafts in the root
folder it might actually solve the problem (messy solution, but at
least every page wouldn't break).

Send for Review

I am trying to test the Send for Review feature in Captivate 4. I am able to send it to myself, open the file, make comments, and then save it. However, when I send it back to myself, it is opening as a Microsoft outlook file, or else just as code. Any ideas on how I can see the comments?

Hi there
When you elected to send it for review, you specified a location for the comments to be placed. After you viewed and saved the file, the comments should just appear in Captivate. But you will need to click Window > Comments in order to see the comments.
Cheers... Rick
Helpful and Handy Links
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Send for review user list

In the Send for review user list, we have a list of users and
groups. Does anyone know anyway to edit this list to show the
Administrator group only? Our users often forget to choose the
Administrator group instead of a single Admin when sending their
drafts.

If you're not using the Publishing Server, Contribute does
need to write to an obfuscated directory on the server to keep
track of users and roles on the site.
I noticed a similar problem to the one you describe. And I
think the key is that the users have to have actually connected to
the site. It's not enough to just import the key, because
Contribute may not make a connection at that point. You can only be
sure that they'll show up if they browse to that site while
connected, for long enough that Contribute recognizes that it's
displaying a site on its connection key list.
The last part could be a hangup. In my experinece (OS X
Intel), it takes Contribute between 15 and 30 seconds to register
that it's on a site for which it has a connection. It might take
another 15-30 seconds to connect. So your users have to make sure
that they're viewing the site for long enough that all the buttons
at the top of the viewing pane show the right status.

Send for Review ONLY via email

I have a client set up as a "Publisher" and I am the
"Administrator". When she pushes the "send for review" button, she
doesn't get the dialog box asking if she wants to send via email or
via contribute - it simply launches her email program with the link
in the message. Of course that means I can see it, but not revise
it.
I can't find anything in preferences on either of our
computers to restore this dialog box. (She's using a trial of CS3,
mine is v3, by the way.) Anyone have this happen?
Thank you in advance...

anoleye wrote:
> The client's C3 does this all from her computer - it
doesn't check with the
> server or anything - so I don't think this has to do
with anything on my
> computer. There is no option to send via Contribute - it
just goes straight to
> email.
>
> Right now, I'm not that thrilled with this program, so
I'm not inclined to
> upgrade. It seems slow (both of us have DSL) and buggy.
>
>
If you have connected to your site using the latest version
of
Contribute CS3, please make sure you "Administer" the site
atleast once.
This will fix all your email review problems. The reason to
do this is
because, Contribute CS3 has some additional administrative
settings like
PDF embedding/linking etc. So if you just connect to your
site with
latest version of Contribute CS3 and not administer it, then
the hub
file does not have the newer settings... i know this may not
clarify you
completely, but yes... Administering with Contribute CS3
should solve
your problem... Also not that once administered with higher
version, you
cannot administer it with lower versions.

Vista Mail and Send for review

Since I switched from XP to Vista the 'Send for Review' or 'Send Comments' feature is no more working inside Adobe Reader 8?

hi adam,
i am not really sure why the link is not working but have you
tried saving the connection key an then just attach it to the
email? maybe it will work that way.
-jc

Cannot use Send for Review

Would you know why Contribute close down with no error
message when I use the Send for Review option?
I am running this program on Windows XP Professional.
Thank you guys

Hi,
Do you have any crash logs generated for the same while
Contributes shuts down?
If yes please send the mdmp file that gets created in the
desktop when contribute crashes. That would help us finding out the
cause of the problem.
You can send me a private message with the crash logs
Thanks,
Radhika

TS2518 My RAW (nikon .NEF) files changing to a dull, darker version of themselves after selecting them for the first time after import.

My RAW (nikon .NEF) files are literally changing to a dull, darker version of themselves after selecting them for the first time after import. I.e. The correct photo (light/color/etc) seems to be there and then a second later the photo changes. It's almost like it's showing a quick enhanced version then back to basic raw image. Started within last two updates.
Is there a fix or is this the straw that forces a switch to Lightroom?

Just recall that Aperture (or any other 3rd party raw converter) has NO information about the JPEG preview and how it was made. That information is camera-vendor proprietary.
Also note that there are like 6 "picture styles" in camera and this change you're seeing is entirely dependent on how you have them set. If you have your camera set to "vivid" or something you'll see more of a change than if your on-camera is set to "faithful."
That said, people here ALSO complain that Aperture's initial renders are TOO vivid, the exact opposite of your complaint, so you can't please everybody (in some cases, it seems you can't please ANYBODY ;-)
Aperture provides a starting point. Again, if you don't like it, you can tell Aperture to go with a "punchier" interpretation at its first render. In the import dialog, try setting Aperture to use the "auto enhance" preset which is built in. Aperture will add a little vibrancy adjustment, and it will add a curve, which will greatly add punch to the image. If you want adjustments in a different direction, you can create a preset and set it at import.
The only thing Aperture CANNOT do is what you're asking, which is "take the JPEG that my camera vendor generates through some voodoo and try and render the raw file just like that." It's, unfortunately, impossible to do.

Contribute crashing when sending for review

(MAC USERS) I'm getting a crash when you click 'send for
review'... contribute tries to paste the page into Apples cheapy
email program called 'Mail'. Says "shucks could not complete this
task". I want the 'publisher' role to send the page to the
'administrator' for review. Any ideas around this error... maybe we
should be using Entouroge or Outlook?
Aaron

I doubt it's a problem with Apple Mail. (Which is actually
pretty sophisticated, FWIW.)
We had a similar problem, but my recollection is that it went
away when we used the most current available version of Contribute.
We install the most current available trial version and then apply
our license codes -- we don't rely on the files we downloaded when
we purchased our 5-pack.

CP5.5 / Reviewer 2.5 issues - can't send for review

Help! I am using cp5.5 and I did "Collaborate->Send for Shared Review", I choose acrobat.com and login just fine. I get to the screen where I am to enter an email address recipient and no matter what I put, it spins for a minute and then says "Enter a valid Email". What the heck am I doing wrong? I KNOW I've seen this error in the past but can't remember for the life of me what fixes it.
Also, the link to reviewer 2.5 is bad. How do I get my client the reviewer?
Thanks so much!
Lori

Probably too late for the answers but I found:
1. There seems to be a bug in Captivate that if you don't specify an email address in File > Project Info you get that problem when sending for review where it says "Enter a valid Email ID" and hangs.
2. I found the Captivate Reviewer 2.5 installer in C:\Program Files (x86)\Adobe\Adobe Captivate 5.5\AirApps
Jim

"Send for review" user error

Contribute 3 Windows
A user was supposed to send an edited page for review via
e-mail.
Instead, they sent it to their whole Contribute group.
Unfortunately,
they are the only one in that group who still has Contribute.
Now she can't edit the page because the page is supposedly
under review.
How do I as administrator get the page out of review and
allow her to
send it for review the proper way?
Charles "Chas" Belov

stockholmsyndrome wrote:
> This might help you out its taken from this DevNet
article
>
http://www.adobe.com/devnet/contribute/articles/rd_app_collab.html
>
> Understanding the Approval Workflow in Contribute
>
> Contribute 3 uses the following folders to manage the
approvals workflow:
>
> * _mm/Ct2004/messaging/users contains a folder for each
Contribute user
> for whom the administrator has enabled approval
permission. Each user's folder
> is populated with a series of XML files that identify
which drafts the user has
> within the system.
> * WIPMetaData contains a series of files that maintain
the draft history
> and the current location of the draft within the
approval system (WIP stands
> for work in progress).
> * _notes stores draft information such as the draft
status, submitter's
> name and e-mail address, and the date the file was last
published, if relevant.
> * MMWIP: For each file in the approval system,
Contribute generates a
> random folder name (such as 05bc0cac08b41e55) and a
random filename (such as
> 92874f9967a24cdd.htm), which represent the draft
document as it passes through
> the approval system.
>
> When a reviewer views a documet, Contribute creates a
LCK (lock) file for the
> page within the website folder structure and a CHK file
in the WIPMetaData
> folder. These files indicate that the file is in use by
the recipient and
> tracks changes made to the file.
>
> Once the draft is finally published on the website, the
random folder and file
> used to track it is removed from the MMWIP root folder.
>
Thanks,
That was helpful.
I was able to come up with a fix from that info.
Charles "Chas" Belov

Lose draft after selecting Send for Review

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