Loss message in email server

hi
my message server is iPlanet Messaging Server 5.2 HotFix 1.21
I have a trouble~~
a email user his message is disappear in webmail ,suddenly.
but I check pop log, i find this user did not use pop3 to get mail .
I use "hashdir" command to find his mail folder
,and I find his message is really disappear by checking his mail folder.
May this question of losing message happen by something wrong of iPlanet Messaging Server 5.2? ? ?
And how can I find these loss message again?

It's hightly unlikely that a message would simply dissappear.
We have seen a very few cases, where a 'peruser' database has come out of sync with the actual contents of a mailbox. the symptoms of this are that new messages can look "deleted" to clients. If what you're describing is that the actual file went away, that's not what we're talking about.
Most likely, the user accidentially "moved" the message to another folder. . .

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