Low speed after 10 day stabilisation period

Hi all,
I had my BB activated on the 1st Nov & was syncing at 17.000kbps, Next day we were only getting 4.543kbps.
Not knowing what was happening i rang BT. The chap on the phone told me about the 10 day stabilisation period, So i thought ok fair doo's and left it at that.
So the 11th of Nov comes and i go to check the router stats...
ADSL Link                 Downstream          Upstream
      Connection Speed      4543 kbps     1211 kbps
      Line Attenuation        20.5 db            12.2 db
      Noise Margin              30.1 db             6.2 db
These stats have been the same as from the 2nd of November till now the 12th.
Sooooo i rings up BT again and askes if they could manually configure my line as im thinking the 10 day stabilisation period is up and that ip profile must of got stuck or something.
But this chap is telling me he can not manually configure the line i've got to wait another 10 days?
Is this the norm for BT? As before i switched to BT i was with Sky & could not remember 20 days stabilisation period.
Was i just beeing fobbed off or do i really have to wait another 10 days? The chap on the phone was pritty sure he could not do anything till the 20th if my speed had not changed.
Begining to wish i stayed with Sky now
Solved!
Go to Solution.

Hi, i've no problems with disconnections but i have manualy power cycled the router a few times and we have a token electric meter which tends to go off every 2-3 days which cant be helped
The electric went today around 8 or 9am this morning, im guessing this is no good for my line all these power cycles
Mode:   ADSL2+
Channel:  Fast
Trellis:  UN /DN
Line Status:  No Defect
Training Status: Showtime
  Down  Up
SNR (dB): 29.8  6.1
Attn(dB): 20.5  12.2
Pwr(dBm): 0.0  12.9
Max(Kbps): 20268  1224
Rate (Kbps): 4543  1223
   G.dmt framing
K:  142(0)  38
R:  0  0
S:  1  1
D:  1  1
   ADSL2 framing
MSGc:  59  12
B:  141  37
M:  1  1
T:  1  4
R:  0  0
S:  0.9930  0.9870
L:  1144  308
D:  1  1
   Counters
SF:  32632  30885
SFErr:  0  0
RS:  0  0
RSCorr:  0  0
RSUnCorr: 0  0
HEC:  0  0
OCD:  0  0
LCD:  0  0
Total Cells: 5643388  878425
Data Cells: 20956  2695
Drop Cells: 0
Bit Errors: 0  0
ES:  2  0
SES:  2  0
UAS:  183  0
AS:  527
INP:  0.00  0.00
PER:  16.13  17.76
delay:  0.24  0.24
OR:  32.22  8.10
Bitswap: 55  0
Total time = 9 hours 2 min 8 sec
SF = 1997251
CRC = 908
LOS = 2
LOF = 18
ES = 2
Latest 1 day time = 9 hours 2 min 8 sec
SF = 1997251
CRC = 908
LOS = 2
LOF = 18
ES = 2
Latest 15 minutes time = 2 min 8 sec
SF = 7956
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 47736
CRC = 433
LOS = 1
LOF = 9
ES = 1
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55818
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 48421
CRC = 475
LOS = 1
LOF = 9
ES = 1
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55755
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 8000
Last Retrain Reason: 8000
ChipSet Vendor Id:
ChipSet VersionNumber:
ChipSet SerialNumber:

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Internet still the same speed after 3 days

Hello
I have read on the forum that it can take upto 10 days for the IP profile to raise in line with the sync speed of my new broadband connection. The documentation that comes with the router though says that after three days i should see an increase. From day 1 the router was connected for 3 days 18 hours but i had to move the router a day ago so not a continuous connection unfortunately! BB has been active since last Tuesday. Here are the router stats.
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Cheers
Solved!
Go to Solution.

Is my IP Profile classified as "stuck" yet?
Line state:
Connected
Connection time:
4 days, 19:33:35
Downstream:
7.938 Mbps
Upstream:
448 Kbps
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VPI/VCI:
0/38
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PPPoA
Modulation:
G.992.1 Annex A
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Fast
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Stabilisation Period - only running at 288kbps dow...

Hi all,
Got Broadband option 3 - BT Home Hub 2.0
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Hi stuart, please find below as requested. Any way you could help would be a godsend at this moment in time. Please note, I've ran this speed tester daily, and its never once gone above 288kbps. I've restarted the router daily too (about to try again now) and it always hits exactly 288 - as if its capped exactly on that.
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Connected
Connection time
1 day, 19:02:05
Downstream
288 Kbps
Upstream
642 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
31.3 dB / 6.5 dB
Line attenuation (Down/Up)
60.5 dB / 35.3 dB
Output power (Down/Up)
16.1 dBm / 12.2 dBm
Loss of Framing (Local)
0
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0
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0
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0 / 14
CRC Errors (Down/Up)
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HEC Errors (Down/Up)
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<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
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132 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 132 Kbps
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Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 640 Kbps(UP-STREAM)
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Low speed

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Hello, thanks for your response.
I can assure you that i have tried absolutely everything including replacement router, filters etc.
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I haver purchased 3 WAP321 for my new home two weeks ago.
So far, I'm very unhappy with this product because of the following problems that randomly occur:
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Often a connection to the setup SSID is not possible at all. I have 4 wireless devices and it happens on all of those devices (HTC One M8, Iphone4, Ipad, Dell XPS Notebook). The SSID is always shown on all devices, the signal strength is indicated as full strength as well. Connection is anyway often not possible. My HTC M8 showed several error message such as: Deactivated, Authorization problem, connection not possible
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My setup:
The 3 AP's are located on 3 floors in my house.
All 3 AP's are connected through a Netgear ProSafe GS728TP Gigabit Smart Switch
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- I used the wizard to setup the AP's using Single Point setup
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- I have tried DHCP on the AP's
- I have tried fixes IP's on all AP's
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- Single Point Setup correctly shows a cluster of 3 APs
Thoughts:
I have no idea what could cause this problem. Between the disconnects there are often several hours. Once a disconnect happens, it is not possible to reconnect with all 4 wireless devices. Only after waiting a undefined period of time, sometimes hours, sometimes a day, it will strangely just work how it is supposed to. The longest time it worked was 1.5days.
Since this problem is not just (it works or it doesn't), I find it hard to figure out a solution for this problem. I can only change a value, than it seems to work and a couple of hours later it will not work anymore.
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How are plugged your APs ? PoE ? And are your ports (on the netgear) configured with auto-negotiation ? Because sometimes, you've to force port's mode. Try it and let me know if it can solved some of your issues.
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Kevin

Slow speed after new dropline fitted.......Possibl...

Hello all,
I have had a new dropline fitted to cure a worsening crackle on my line (particularly when it was raining), however my broadband speed has now dropped to 2mb/s whereas prior to this fault it was running at approx 14mb/s.
I realise there is a training period, and sure enough my hub rebooted after 4 days and increased my upload speed ip from 400kb/s to 888kb/s, but the download ip stayed at 2mb/s. After a day it rebooted again at about 5 in the morning but with no improvement in my ip's. My current hub status is;
ADSL Line Status
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Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 117
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Solved!
Go to Solution.

The results of a speed test is;
1. Best Effort Test: -provides background information.
Download Speed
1.98 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.98 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.7 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
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Low speed after 10 day stabilisation period

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