Macbook Pro 13" Retina Display uneven color distribution

Bought a 13" retina MBP 2 weeks ago and one day after, I realized that the display's color is unequally distributed. The left side of the screen, near the edge has a "blueish" stripe and the low middle area is "yellowish".
I'm really disappointed as this is not acceptable for a high-quality (and high priced) product like Macbook Pro but it seems that I cannot do anything for it.
I'm living in Vietnam, where there's no official Apple Store or Apple Service Center. There're two Apple Authorized Service Center available, though. However, one of them said they are not ready for the retina products, at least I have to wait to Jan 2013. Another center after some screen tests, which display different color patterns on-screen, with dirrect connection to Apple Server, they concluded that there's no problem with the screen. What the ****? I and all my friends can spot the coloring problem of the screen, so why did they say it's not problem?
I tried to call Apple Support on a dedicated line (1-201-0288, then 800-708-5413) but I always got  a messgage telling me to try again. When I tried again and again, I cannot say I heard it properly but I think it said I was trying too much in one-hour period. What can I do now?
I'm disappointed, Apple!

Many people that get Samsung retina displays have complained of such a 'tint' problem - the others, who have LG models, complain of image retention.
I don't know what to tell you to do at this point - if the service center isn't 'ready' to service Retina models, I suppose that you'll just have to wait. Calling AppleCare would have been my first suggestion, but you've already tried that and still no joy.
I imagine that the AppleCare folks in the US are busy with all of the 'Black Friday' questions being slung at them - maybe Monday would be a better time to try to get through.
Sorry that you're having problems - take a look at the "More Like This" to the right --->>> and look, particularly, at the "Macbook pro Retina display burn-in?" discussion.
Clinton

Similar Messages

  • So, my Macbook Pro with retina display only prints in black and white. My printer, officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

    So, my Macbook Pro with retina display only prints in black and white. My printer, Officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

    In the Print dialog, select the Color Matching tab and then select Vendor Matching.

  • How do you fix colored lines on Macbook Pro with Retina Display?

         I have had my Macbook Pro 13" Retina display for over a year now, I recently opened it up and there were several green and blue lines running down the screen.  When I apply pressure to the bottom of the screen, where the black border is, some of the lines disappear.  It is progressively getting worse.  I don't believe it suffered any trauma.  It is a problem with the screen, not the GPU or anything else.  I was hoping there is a way to fix it without have to spend over $300 to get the screen replaced.  It is not under warranty.  Any advice?

    That's why Apple no longer sells disks. All its software is now available on the App Store. So you can either purchase/download the iWork components from there, or, if you have access to another Mac with an optical drive, share the DVD from that across the network (System Preferences - Sharing - turn CD/DVD sharing on) and install that way.
    Matt

  • I just brought Macbook pro(without retina display) on 15 june 2013 and since then put it on 6-7 hours of charging but still my macbook pro is not 100% charged. but why? (green light is displayed on the adapter pin)

    i just brought Macbook pro(without retina display) on 15 june 2013 and when i switched it on the battery was 72 % charged and now the battery is charged to 62%, i used the charger that came with it and kept it for 6-7 hours on charging but it is not charged to 100% but why? also the green light is always on when i plug the charger with my mac book pro.Please tell me the meaning of Green light on power cord lid (mac book pro not charging or charging?) and also the other light if there like amber or any other colour.

    Hello Shailendras33,
    Congratulations on your new MacBook Pro!  Thank you for providing all the information about what is going on with the charging issue. 
    Firstly, I found some information on page 11 of the MacBook Pro User Guide about what each color of the LED means on the Power Adapter:
    When you first connect your power adapter to your MacBook Pro, an indicator light on the
    MagSafe connector starts to glow.  An amber light indicates the battery is charging.  A green light indicates that the battery is fully charged.
    You can find the MacBook Pro User Guide here (this is not for the latest MacBook Pro, but the information about the MagSafe adapter is true for the newest model):
    MacBook Pro User Guide
    http://manuals.info.apple.com/en_US/macbook_pro_15inch_late_2011.pdf
    It sounds like you are not getting the amber light indicating your computer is charging, and you are noticing that the battery level is depleting.  I recommend resetting your System Management Controller when something like this is occurring:
    Resetting the SMC on portables with a battery you should not remove on your own
    Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
    You can find the full article here:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/ht3964
    Thank you for posting in the Apple Support Communities. 
    Best,
    Sheila M.

  • Screen burn-in/ghosting on MacBook Pro with Retina Display

    I have had my 15 inch MacBook Pro with retina display for a little over a year now I and I have started to notice that when I am on a mostly white webpage for a few minutes, and then switch to a darker page, there is an obvious screen burn-in/ghosting.  Is this something that can be fixed?  It's not accidentaly damage, it's a manufacturing problem.
    My warranty recently expired.  Will I have to pay for repair costs even though this is Apple's fault and not mine? If so, how much could I expect to pay? Is there any way to extend my warranty? How much does that cost?

    Just got my second MBPR 13, and it cames again with the not welcome and clear "feature" of IR
    When I try to check for the display model with he command
    ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6
    I got this output
    @.`0 6
    Color LCD
    Later I checked it in the colorSync utility
    Manufacturer: 00000610
    Model: 0000A020
    Manufacture Date:CD238700
    Not sure if its Samsung or LG, but honestly I dont care, I just want a not faulty display in my new expensive laptop.
    Now Im thinking to return it again and Im really paste after waiting for almost a month to receive this second and also defective laptop (I bought it in the online store, 1TB, 16RAM, I7).
    Should I return it again? Im thinking that even if the 14 days expires, since I have the waranty,they fix it anytime within the 3 years apple care waranty.
    Should I play the lotery?

  • How do I get the most out of my Macbook pro with retina display?

    Hi,
    I am new to apple had an Iphone and loved it and was drawn in by the advertisment for the new macbook pro with retina display and decided to get myself one. I have pretty much taught myself everything so far and I think I have a basic enough knowledge now of working my way round my mac and was wondering if anyone has any suggestions on how I can look to develop as I feel I have got all the gear but no idea!\
    Any suggestions are greatly appreciated,
    Cheers

    http://www.apple.com/support/mac101/

  • How do I connect an external microphone to a Macbook Pro with Retina display ?

    How do I connect an external microphone to a Macbook Pro with Retina display ?
    Alternatively how do I connect an audio input at a level that would normally have gone into a 'line input' socket ?

    Plug it into the linein/headphone jack if there's just one.  It'll switch between the two modes automatically depending on what you plug into it.

  • The quality of built-in camera on macbook pro with retina display is far worse than any other mac. Why?

    I just got the new macbook pro with retina display like a week ago and I've been noticing that the quality of the built-in camera on it is so bad.
    It's even worse than my 2009 iMac or my sister's 2012 13" macbook pro. I don't get why this is a facetime HD built-in camera when i can obviously see that is not even near HD. Or is it just my computer. Do i have to bring it to the apple store??

    it's advertised 720p so yes it is the same as all the other MBP.  it may just be the resolution of your monitor is stretching the pixels.  Don't worry about bringing it to the apple store. 

  • Is there a way to digitize audio using the headphone input on the 15-inch (late 2013) Macbook Pro with Retina display?

    I'd like to digitize audio from a minidisc player into my 15-inch (late 2013) Macbook Pro with retina display, but can't see a way to change the internal mic input.  I understand that previous MacBooks allowed the headphone jack to double as a mic input, but mine doesn't seem capable of switching.  I've tried using a mini to mini cable, with no luck, and also tried using a headset splitter adapter (3.5 mm 4-pin to 2x3-pin 3.5 mm headset splitter adapter from Amazon) because I read that that would allow me to plug in headphones and input audio.  But in both cases, the only "input" available in my sound preferences is the built-in internal microphone.  Am I missing something?  Is there a way to digitize audio through the headphone jack? 

    Not likely. headphone jacks are usually output only devices unless specifically stated to support input, and even then, it may not be audio input that they support, but merely control input for volume and such.
    You can get a USB audio input instead. i.e:
    http://www.amazon.com/Griffin-Technology-iMic-Audio-Device/dp/B000BVV2IC

  • What cable do I need in order to migrate from Macbook Pro (December 2008) to the new Macbook Pro with Retina display?

    It's driving me crazy; I have a firewire, but it isn't compatible with the ports on the new macbook pro with retina display.
    Thanks for your help!

    hanskra wrote:
    I wish to know from Apple,
    These are user-to-user forums where everyday folk post "technical" questions and offer answers to each other voluntarily.  No one here works for Apple nor does Apple get involved in responding. 
    You can either contact Apple Care since you are still under warranty or click on the "Contact Us" link at the bottom of this website. 

  • I know many have this issue but i can't find a solution to the problem. i get message saying insuffisiant disk space in the volume iPhoto library and i have plenty of space available. i have the new macbook pro with retina display.

    I know many have this issue but i can't find a solution to the problem. i get message saying insuffisiant disk space in the volume iPhoto library and i have plenty of space available. i have the new macbook pro with retina display. i have never seen this message before and i have 2 other macbooks and have had many other also. i am assuming this is a problem with the new macbook retina. does anyone know the exact fix to this issue? i have seen many sugestions to try to fix this issue but none have solved the issue for anyone that i can find in the Apple Support Community. thank for looking into this in advance.
    ******A true apple fan********

    Actually your suggestions are the ones that i have tried. i have seen that you have tried to help others with this issue and the only one that i could find that said they found the problem said that it was an ilife update issue and it fixed it and i have no available updates. i know it has to do with something in photo stream because it happens when i create a new library and it is loading the photos but i get the message before i reach the maximum 1000 photos. so i've tried updating, new library(first backing up photos and then deleting them from iPhoto), reinstalling OSX many times, running disc utilities. I called Apple the first day i had this issue and i was the first person to call them for support with the retina display and i actually had it escalated to a senior advisor and we thought we fixed the problem but we did not. i am pretty fluent in dealing with troubleshooting these type of issues and this is the first time i'm reaching out to the community. i figured now that the retina has been out some time now that there would be an obvious answer to this issue. thanks for the quick reply.
    Bebers5

  • How can i copy files from one external hard disk to another using macbook pro with retina display

    How can i copy files from one external hard drive to another using macbook pro with retina display?

    That's odd - if you open Disk Utility (Applications->Utilities) and select the disk(s), how are they formatted? If you're only going to be used with your Mac, they should be formatted as "Mac OS Extended (Journaled)".
    Clinton

  • I have only loaded phone contacts in my new iPhone 5 and my email contacts only on my Macbook Pro with retina display contacts how can I keep them from changing my iPhone to email contacts only when I connect to iTunes please

    Since purchasing a new iPhone 5 and macbook pro with retina display I have decided to keep the iPhone 5 for phone contacts only, and the macbook for email contacts only .. Is there a way for me to keep these as they are recorded on each apple product when I sync with iTunes as it has changed my iPhone and put in email contacts and thus deleted iPhone phone contacts once when I syncd thanks appreciate any help

    To prevent your iPhone from automatically syncing when you plug it in, click on iTunes in the menu bar, then preferences, then "devices", then tick "prevent iPhones, iPad's and iPod's from syncing automatically".
    Plug it in, then on the iPhone sync summary screen, click "info" along the top.
    Make sure the "sync contacts" option is not ticked. as long as it's not ticked, then it won't sync with your mac's contacts but will still include them in backups.
    Also, if you use iCloud, make sure that the iPhone/mac are either not signed into the same account, or that "contacts" is not turned on for both of them

  • Is it applicable to run windows 8 on macbook pro, 13" retina display, mid 2014?

    I wanna bootcamb windows 8 on a macbook pro 13" retina display mid 2014.
    is it possible, specially that my drive is 128 GB only? does windows properly working?

    Hi ..
    It is, but be aware, Windows 8 requires approximately 16GB's of storage space and you would have to partitition the hard drive.
    Strongly recommend reading the entire Boot Camp user guide before proceeding >  Mac Basics: Using Windows on your Mac via Boot Camp
    You will need to purchase a Windows install disc.
    Alternatively, check out VMware as well as Parallels

  • How to Install Windows 8.1 on MacBook Pro with Retina Display Using Boot Camp?

    Hello,
    I own a MacBook Pro with Retina Display and was wondering how do I install Windows 8.1 without an optical disc drive? I have bought the full version of Windows 8.1 and would like to partition it on my MacBook Pro. Could someone please help me out by posting step-by-step procedure or a video on how to do it? It is my first time partitioning the Windows operating system and would like to clarify with the community on this before I install it.
    Thanks in advance for those who have helped!

    Windows 8.1 is not yet supported by Boot Camp. The best way currently to install Windows 8.1 is to use a virtual machine like Parallels, Fusion, or VirtualBox. Installation instructions are on the Parallels, Fusion, and VirtualBox site.

Maybe you are looking for

  • Credit memo posting

    Dear experts, I tried to post the credit memo for partial amount of PO, when I tried for this, system is giving the message "Reverse entry value set automatically for full reversal". But in other client it is accepting to post a credit memo for parti

  • Backup management: how to update a Time Machine backup on a different Mac?

    Hello everyone, I need some advice. I have a question, which I think is simple, but my situation is a bit complicated, so I am not sure about what to do. I will try to describe it as simply as possible. There are 3 macs: A: an old macbook (the white

  • Why is my Mac is super slow with removable hard drive plugged in?

    I have all our photos on our 1tb HD and every time I plug it in I get the spinning pinwheel for any task. Help!!

  • Clearing a Screen in JApplet

    How do I totally clear a screen in JApplet? For exmaple, the following code below adds the JLabel "next" over the JButton "go" after th button is clicked, but I can still see the "go" button under the text. Is there a way to clear the screen before a

  • Premiere Pro CS6 won't load audio volume.

    When I open my project I get this: Then, none of the volume adjustments work on the timeline. Everything you need to know: Mac OSX Snow Leopard Premiere Pro CS6 (Production Premium) Project imported from FCP7 XML, although I have removed all effects