Mail has disapeared but the data is still there
When I try to read a new message Mail has started to give me a message saying that the message has not been downloaded, and the account has to be taken online to be read. However, the account is online. And, no messages old or new can be read. Not just in that mailbox, but in all the mailboxes.
When this happens, the only thing that lets me see my messages is to quit and reopen Mail. However, once this starts happening, it begins to happen more and more.
As if that was not enough, when this happened this morning, I clicked "Rebuild" mailbox. All of the thousands of e-mails in that particular mail box are now gone. It shows zero mail.
When I look at the m.box for that mail folder, it shows that it contains 675 MB, so I know the data is still there.
1. How do I recover the missing mail?
2. How do I stop Mail from giving me the "cannot retrieve mail, need to take the account online" message?
Keith,
Welcome to the Discussions. Your messages should not be lost, and we should be able to recover them, fully.
This message was once almost exclusively the result of truly Overstuffed Mailboxes. However in Tiger, after conversion of Panther (or earlier) mailboxes, it also results from the presence of certain leftover files.
If your mailboxes, or at least some of them, originated in Panther, or earlier, I want you to read the article at the link below, and perhaps get back to me with some observations, before attempting any changes:
http://docs.info.apple.com/article.html?artnum=301315
This issue of leftover files applies not only to mailboxes you have previously created (which are in the Mailboxes folder the article mentioned) but can also apply to those mailboxes in account folders created prior to the upgrade to Tiger.
Also, please report the size of each file or folder. Do not, however, try to list the files that are within the folder named Messages, that is found in each and every mailbox. It is very important to compare the size of any file named "mbox" with that of the Messages folder. If the mbox is greater in size than the Messages folder, then not all messages have been converted to be in the Messages folder. If you have been using these mailboxes for a long time in Tiger, then incomplete conversion when Tiger was installed may not be an issue.
The path to the Mail folder is Home/Library/Mail -- within the Mail folder are one or more account folders and the Mailboxes folder.
How long have you been using Mail 2.0 following upgrade of the OSX?
There are major structural differences in mailboxes, between Panther and Tiger. There are numerous topics about issues surrounding conversion of mailboxes to Tiger and Mail 2.0, from earlier versions. One of them -- the lengthy topic at the link below may also assist you:
http://discussions.apple.com/thread.jspa?threadID=413196
Let me know any questions, or discomfort you have. Post back here for specific instructions, and help after you have investigated your Mail folder, and mailboxes.
Ernie
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