Mail message toolbar question

I am now using Lion (which installed first time and no issues to date) and Mail 5.0 and this reply from another discussion:
that window can also have a toolbar. With that email's window frontmost and active, go to the View menu and select Show Toolbar, You can also select the Customize Toolbar item just below that one to change the items in the toolbar.
The same pertains to the New Message compose window.
does not seem to work. This seems to be a change with Lion, from what I can gather.
I can use the View menu to show and hide the toolbar on both an opened message and a new message, but the option below it to customise it, is greyed out.

Very odd, I wonder why it won't give me those options. Anybody else having the same problem or can suggest an answer ?

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