Mail requires a quit and relaunch of mail to receive e-mail

I got a call from someone that says that she is not able to get mail when clicking on "get mail". In order for her to get her new mail, she has to quit out of the application and get back on it... then it downloads the email. She is able to send mail just fine.
I'm thinking when I get to her computer I can try and remove her mac mail preferences and see if that helps it. Any suggestions however is appreciated.

Hi diginet, and a warm welcome to the forums!
First I'd backup these two Mail folders, by right clicking on them in the Finder, then choose Archive/Compress.
Users/YourUserName/Library/Mail
Users/YourUserName/Library/Mail Downloads
Right click on that Mail folder, choose archive, you'll get everything in the folder, and the folder itself in a file called Mail.zip, move it to a safe place, same for the Mail Downloads folder... only the plist is separate.
Quit Mail, then In your home folder, try moving this +folder & file+ to the Desktop then reboot...
/Users/YourUserName/Library/Caches/Mail
Move to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
You can always move them back if it doesn't help.

Similar Messages

The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook

Hi
We have 2 separate Exchange 2013 organisations in Our Company. All mail comes in on the first server registered With domain1.com and if it is mail Connected to the second server it is forwarded to server 2 which is registered With domain2.com.
When the users Connected to server 2 sends out mail they have default mail address firstname.lastnameATdomain1.com so the default address policy points to an email address registered on server 1. We have added a GPO for the domain2 users so that
Autodiscovery updates with the right domain name.
The problem is that every time a user With Outlook 2013 starts Outlook he gets an error saying "The Exchange administrator has made a change that requires you quit and restart outlook". This Message shows about every 10 minutes in Outlook. I think
this has to do With the autodiscover settings, but I'm not sure.
Any Idea how to remove this Message?
Regards
Anders

Hi,
From your description, I recommend you follow the steps below to repair the Exchange email account and check the result.
1. Start Outlook. Click File, Account Settings, and then click Account Settings.
2. With the Exchange email account selected, click Repair. In the Repair Account dialog box, click Next.
3. After the configuration finishes, restart Outlook.
After you restart Outlook, the status bar may show your status as Working Offline. To connect it, click the Send/Receive tab, and then click Work Offline to turn off this feature.
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook in Exchange 2010.

Hi,
We have 2 Exchange 2010 servers with multiple roles installed ,also we have setup cas array on the same with help of Kemp load balancer. Both have 1 public folder on each node.
There are few accounts(including mine) those are recently migrated from Exchange 2003 to Exchange 2010 and they are getting intermittantly an error pop "The Microsoft Exchange administrator has made a change that requires you quit and restart
Outlook"
this generally happens when i switch the network for my laptop but not every time 2-3 times in a week.
i already gone through this link but didn't get any solution. Any help is appreciated.
http://blogs.technet.com/b/aljackie/archive/2013/11/14/outlook-rpc-end-point-and-pf-the-microsoft-exchange-administrator-has-made-a-change-that-requires-you-quit-and-restart-outlook.aspx
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Hi,
I recommend you check if any Public Folder on one member of a CAS array.
If yes, it will cause the issue.
I had encountered a similar issue.
The Problem exists when an Outlook client connects into a CAS array initial if
it connects to the CAS array member that contains the PF role, then Outlook
Converges all connections and displays both the Public and Private logons as one
single conneciton to Mail.company.com (the CAS array name) When the Clients IP
address changes, and it Re-connects, if it gets connected to a CAS array member
that does not have the PF server, then we get an ECwrong server Response from
Exchange, Outlook in it's reconnect logic Cannot follow the Redirection Result
that contains the correct PF server name, and displays the Error "the Admin has
made a change that requires you restart Outlook"
Finally, move PF to separate server as a workaround.
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support
Thanks !
As i started this question saying i have already read these things . If this is the case i am wonder why microsoft didn't release a technet article where it must discussed about CAS array and Public folder confliction.
However, you said
"if it gets connected to a CAS array member
that does not have the PF server, then we get an ECwrong server Response from Exchange, "
I do have PF on both node then why this pop up.. i do understand if only one node has PF and new connection intiated by outlook connecting to other node which doesn't have PF then it will redirect to the node having PF and while doing so there is
the message.
FYI..
I hve two node server having CAS array and DAG configured on it. keep one thing in mind i am using kemp load balancer for CAS array.
I will appreciate all your help if you elaborate in depth.
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook. plus more!!!!

We just migrated our 2010 exchange running off a sbs to exchange 2013 running on server 2012 standard. The issues we are having is if you shutdown the old sbs server mail flow stops completly. The other issues is that clients using outlook 2013 get the
popup message "The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook." We have remade their profiles on the local computer, uninstsalled Office and reinstalled it... tried almost everything. The exchagne
server is on CU5 and no changes have been made in the last two months.

... if you shutdown the old sbs server mail flow stops completely.
If the inbound flow is affected, check the firewall (or antispam/andivirus device/server) configuration. Most probably, it is still forwarding the inbound email to the SBS.
In case the outbound email stops, check the Internet Send connectors. It's quite possible that you don't have an Internet Send connector with the Exchange 2013 specified as a source server. If this is not the case, check again the firewall - it might be
blocking outbound traffic on port 25 from the Exchange 2013 internal IP address.
... clients using outlook 2013 get the popup message "The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook."
Are the clients fully updated, or at least, running
Office 2013 SP1
Step by Step Screencasts and Video Tutorials

"The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook" in Exchange 2013

In Exchange 2013, Outlook finds a new connection point made up of the user’s mailbox GUID + @ + the domain portion of the user’s primary SMTP address. This change makes
it much less likely that users will see the dreaded message “Your administrator has made a change to your mailbox.”
http://technet.microsoft.com/en-us/library/dd298114(v=exchg.150).aspx
Although the error message in the topic has been already improved a lot in Exchange 2013, the users may still encounter them in some specific scenarios. We have collected them and let’s discuss them in this thread.
Symptom
=======================================
Consider the following scenario:
Exchange 2013 was installed for a migration from Exchange 2007/2010.
The legacy Exchange server is removed after successful migration.
Exchange 2013 may be updated to Exchange 2013 SP1.
Some users were being randomly prompted with a popup in their outlook client with the following message when connecting with Exchange 2013 server:
“The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook”
Cause
=======================================
The issue may be caused due to Public Folders.
The msExchHomePublicMDB attribute on Exchange 2013 databases was set to deleted legacy public folder object.
Solution
=======================================
Removed the Public Folder from all the Exchange
2013 Databases. To do it, we can use ADSIedit.msc and remove the arrtibute - msExchHomePublicMDB from all the Databases:
1. Open ADSIEdit.
2. Connect to the Configuration container.3.
Expand Configuration, expand CN=Configuration,DC=Domain,DC=com.4. Expand CN=Services -> CN=Microsoft Exchange -> CN=Domain -> CN=Administrative Groups -> CN=Exchange
Administrative Group -> CN=Databases.5. In the right hand pane you will see a list of databases.6.
Right-click the listed database object -> Properties.7. Check whether the msExchHomePublicMDB value is set to an unavailable value. If you see reference to the old database,
please clear the value.8. Click OK.9. Check the rest of the databases to make sure
that they are not populated in the same way.
References:
https://social.technet.microsoft.com/Forums/en-US/2f736bdd-1c00-4a22-97a5-95faeadf1495/exchange-2013-sp1-users-randomly-prompted-with-the-microsoft-exchange-administrator-has-made-a?forum=exchange2010
https://social.technet.microsoft.com/Forums/lync/en-US/7a7b3cf8-8761-421c-9d55-6c84e05531c0/the-administrator-has-made-a-change?forum=exchangesvrclients
https://social.technet.microsoft.com/Forums/en-US/0d71c843-b662-493c-ab6e-30708929ef18/2013-sp1-problem-the-microsoft-exchange-administrator-has-made-a-change-that-requires-you-quit-and?forum=exchangesvrdeploy
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

This one? http://support.microsoft.com/kb/2934750

Exchange 2013 SP1 users randomly prompted with "The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook"

I got a call to check an issue with a Exchange Server 2013 SP1 environment recently. All server was upgraded from Exchange server 2013 CU2 to Exchange Server 2013 SP1. It was done successfully but many users were being randomly prompted with a popup in their outlook
client with the following message:-
“The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook”
Although there wasn’t any changes of late in the environment there were random popups like these for multiple users. As the behaviour was not consistent and effecting the entire upgration population
Please suggest us how to resolve the issue.
Regards, Md Ehteshamuddin Khan All the opinions expressed here is mine. This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

Hi,
Does the issue happen to all Outlook 2013 users? Please create a new Outlook profile to have a try.
If it fails, please check the msExchHomePublicMDB value in ADSI Edit:
1. In Adsiedit, expand Configuration-->CN=Services -> CN=Microsoft Exchange -> CN=domain -> CN=Administrative Groups -> CN=Exchange Administrative Group -> CN=Databases.
2. Right-click the listed database > Properties.
3. Check whether the msExchHomePublicMDB value is set to an available value. Please change the value to <not set>.
4. Click OK.
Then check whether the issue persists.
Thanks,
Winnie Liang
TechNet Community Support

"Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility." Trying to format my iomega external HD for use with Mac

Hi. Trying to connect iomega ext. HD. i have to reformat for Mac. When i plug in & go to Disk Utility,the external shows up and i'm supposed to click "partition". When i do, a box comes up saying ""Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility." I quit and relaunched, same results. After googling my question, i came up with this:
"Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility."
(Quitting and reopening Disk Utility does not help.)
The following also appears in Console log:
*** malloc[419]: Deallocation of a pointer not malloced: 0x290a410; This could be a double free(), or free() called with the middle of an allocated block; Try setting environment variable MallocHelp to see tools to help debug : for architecture i386 object: ./Applications/iTunes.app/Contents/MacOS/iTunes malformed object (unknown flavor for flavor number 0 in LC_UNIXTHREAD command 27 can't byte swap it)
Workaround
Quit Disk Utility.
From the Finder's Go menu, choose Go to Folder....
Type the following, then click OK: /Library/Receipts
Temporarily remove these iTunes receipts from /Library/Receipts (sort the folder alphabetically as a list):
iTunes.pkg
iTunes4.pkg
You can put them on the desktop, for example. Do not remove iTunesX.pkg or iTunes Phone Driver.pkg.
Open Disk Utility and repair disk permissions again.
Quit Disk Utility.
Put the removed iTunes receipts back in /Library/Receipts.
Note: This issue does not affect Disk Utility's verify or repair disk features.
All seemed good, for a moment, until, upon going back to Disk Utility after removing itunes4.pkg and putting on desktop (i did not have itunes.pkg to remove) the same thing was happening. When i highlite my iomega ext. on left of page, disk perrmissions is grayed and does not allow me to click on it. Same problem from the start. Can somebody please help me out here? That would soooo awesome. Thanx!

i'm just scared i will do something wrong on my own and lose my data.
You shouldn't be scared of that, because you should already have backups. If you don't have backups, then backing up is the first priority.
Insert the Snow Leopard DVD and restart. When you hear the chime, hold down the C key and keep holding it until the Apple logo appears on the display. You should now see the language selection screen. Select your language, then choose Utilities > Disk Utility from the menu bar. In the Disk Utility window, select the external drive (not the internal). The drive may already have a data partition, in which case there will be another icon below the drive icon. Choose the drive icon, then select the Partition tab. Create a single partition with the default options (GUID partition table, Mac OS X Extended Journaled).
When the partitioning is done, select the startup volume on your internal drive in the DU window. Select the Restore tab. Drag the icon of the startup volume to the "Source" field. Then drag the icon of the newly-created volume on the external drive to the "Destination" field. Make sure you have this right. Then click the Restore button, and the data on your startup volume will be copied to the external drive.

I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser." What do I do?

I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.” What do I do? I have opened this up in the past without a problem.

Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Error message for PDF files "accept the End User License Agreement, then Quit and relaunch the browser"?

Whenever I try to view a PDF file, I'm getting the error message "Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser." I have the new Adobe Reader but am still getting this message.

Even after launching Reader and accepting the EULA? Most strange.

I was ALWAYS able to open Adobe Reader items on my IMAC but just recently it is giving me a message stating "Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the br

I was ALWAYS able to open Adobe Reader items on my IMAC but just recently it is giving me a message stating "Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser. When I download Adobe Reader for MAC it does not give me an option to except and Agreement I am using OS 10.9 HELP ASAP!!

lindsey k wrote:
Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser.
And... did you do what the message tells you?
lindsey k wrote:
When I download Adobe Reader for MAC it does not give me an option to except and Agreement
Nothing to do with the download; you need to open Adobe Reader once after the install is complete, and accept the EULA.

Before viewing PDF documents in this browser you must first launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.

Using Google Chrome, when attempting to open a PDF document, the following message appears:
Before viewing PDF documents in this browser you must first launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.
On my Mac, there is no way to just open Adobe Reader and accept the ELUA.

Hi Wade Perkins,
Please refer cant view pdf in browser.
Thanks.

Getting error: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.. I just purchased the Adobe Acrobat Pro today on may MAC.

Getting error: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser. I just purchased and installed Adobe acrobat pro for the Mac today.

Hi Tbeirne,
If you just want to save a pdf opened in Safari to your machine use the save as option from within the Reader plugin window. Just click on any of the buttons highlighted in below screenshots to Save a pdf at any location on your machine.
or
To summarize the issue, if you had opened an Internet PDF in a browser plug-in, you must use the save feature in the plug-in, not the Safari File > PDF Export, or File > Save As...
Please let us know if this solution works for you and you are able to save and view PDFs files locally.
Regards,
Shashi

Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.

Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.
I have tried to relaunch adobe but still keep getting same message. I can however download file and then open it with preview but would like to get this sorted!!

Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

I did download the new version of adobe but a massage showed all the time (Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser)

i did download the new version of adobe but a massage showed all the time (Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser)

You downloaded Adobe... what? Adobe has tons of applications.
Which Adobe product did you download?
Clinton

Presently using iMac: OS X 10.9.4 (13E28) 1. Open website; click drop-down and this appears: Before viewing PDF documents in this browser you must launch Adobe reader and accept the end-user license agreement, then quit and relaunch the browser. 2. Usi

Presently using iMac: OS X 10.9.4 (13E28)
1. Open website; click drop-down and this appears:
Before viewing PDF documents in this browser you must launch Adobe reader and accept the end-user license agreement, then quit and relaunch the browser.
2. Using an iMac, open founder and click downloads
3. Click AdbeRdr1013_en_US-1.dmg Apr. 4 2012, 7:11 AM 73 MB Disk Image Feb 27, 2013, 10:00 AM
4. Screen indicates it is opening Adobe reader X installer.package
5. Click this icon
6. Open Adobe installer; double-click install Adobe reader; putting password to access; click next; Note: Application is already installed; click finish.
Screen indicates: thank you and enjoy Adobe reader. Click Return to Prior Website. Click install now: total size 99.1 MB
Initializing arises with the following information: to proceed, open your download folder and locate the Adobe reader installer file, named Adobe reader installer [ XXX].dmg
It takes me back to steps that have already taken of locating down load file double-click to mount the disk image; double-click install Adobe reader; agreed by clicking open; entering name and password and clicking okay.
Did this several times with no success.
11. www.forums.adobe.com

Sorry if I failed to mention, I have done this as well.

Mail requires a quit and relaunch of mail to receive e-mail

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