Make service request read-only

Hi experts,
Can anyone help with the following questions:
when service request status= closed, and cancellaed. The service request becomes "read-only" to the rest of the users except the managers.
How can i set up the system to achive this requirement?
Thanks.
Sab

Hello Prakash,
thanks for your reply. But i still can't quite figure out how this can work. only when certain conditions met can trigger the SR to read-only (in this case, status= closed), even the owner can't change it anymore.
Can you please explain the detail step on how i can set this up?
in addition, besides book of users, are there any other way we can achieve this?
Thank you in advance.
Sab.

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Jan 23 14:43:52 localhost kernel: [ 283.449542] ata2.00: error: { UNC }
Jan 23 14:43:52 localhost kernel: [ 283.451224] end_request: I/O error, dev sda, sector 513442820
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Jan 23 14:43:56 localhost kernel: [ 287.394435] res 41/40:08:04:84:9a/00:00:1e:00:00/6e Emask 0x409 (media error) <F>
Jan 23 14:43:56 localhost kernel: [ 287.394438] ata2.00: status: { DRDY ERR }
Jan 23 14:43:56 localhost kernel: [ 287.394440] ata2.00: error: { UNC }
Jan 23 14:43:56 localhost kernel: [ 287.394442] ata2.00: failed command: READ FPDMA QUEUED
Jan 23 14:43:56 localhost kernel: [ 287.394447] ata2.00: cmd 60/00:08:1f:53:4d/01:00:2d:00:00/40 tag 1 ncq 131072 in
Jan 23 14:43:56 localhost kernel: [ 287.394447] res 41/40:02:04:84:9a/00:00:1e:00:00/4e Emask 0x9 (media error)
Jan 23 14:43:56 localhost kernel: [ 287.394449] ata2.00: status: { DRDY ERR }
Jan 23 14:43:56 localhost kernel: [ 287.394451] ata2.00: error: { UNC }
Jan 23 14:43:56 localhost kernel: [ 287.394453] ata2.00: failed command: WRITE FPDMA QUEUED
Jan 23 14:43:56 localhost kernel: [ 287.394458] ata2.00: cmd 61/08:10:7f:6e:b7/00:00:30:00:00/40 tag 2 ncq 4096 out
Jan 23 14:43:56 localhost kernel: [ 287.394458] res 41/40:02:04:84:9a/00:00:1e:00:00/4e Emask 0x9 (media error)
Jan 23 14:43:56 localhost kernel: [ 287.394460] ata2.00: status: { DRDY ERR }
Jan 23 14:43:56 localhost kernel: [ 287.394462] ata2.00: error: { UNC }
Jan 23 14:43:56 localhost kernel: [ 287.394464] ata2.00: failed command: WRITE FPDMA QUEUED
Jan 23 14:43:56 localhost kernel: [ 287.394468] ata2.00: cmd 61/90:18:37:42:31/00:00:35:00:00/40 tag 3 ncq 73728 out
Jan 23 14:43:56 localhost kernel: [ 287.394468] res 41/40:02:04:84:9a/00:00:1e:00:00/4e Emask 0x9 (media error)
Jan 23 14:43:56 localhost kernel: [ 287.394471] ata2.00: status: { DRDY ERR }
Jan 23 14:43:56 localhost kernel: [ 287.394472] ata2.00: error: { UNC }
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Jan 23 14:43:56 localhost kernel: [ 287.396125] Buffer I/O error on device sda2, logical block 63796096
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Jan 23 14:43:56 localhost kernel: [ 287.396232] end_request: I/O error, dev sda, sector 817327743
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Jan 23 14:58:04 localhost su: pam_unix(su:auth): conversation failed
Jan 23 17:00:38 localhost systemd[1]: Failed to start Netcfg multi-profile daemon.
Jan 23 17:00:39 localhost [ 7.790297] systemd[1]: Socket service syslog.service not loaded, refusing.
Jan 23 17:00:39 localhost [ 7.790891] systemd[1]: Failed to listen on Syslog Socket.
Jan 23 17:00:39 localhost kernel: [ 11.363432] [drm:intel_panel_setup_backlight] *ERROR* Failed to get maximum backlight value
Jan 23 17:00:55 localhost dhcpcd[612]: dhcpcd not running
Jan 23 17:00:55 localhost dhcpcd[618]: dhcpcd not running
Jan 23 17:00:55 localhost dhcpcd[626]: dhcpcd not running
Jan 23 17:01:23 localhost su: pam_unix(su:auth): conversation failed
Jan 23 17:04:55 localhost kernel: [ 274.346016] ata2.00: exception Emask 0x0 SAct 0xf SErr 0x0 action 0x0
Jan 23 17:04:55 localhost kernel: [ 274.346022] ata2.00: irq_stat 0x40000008
Jan 23 17:04:55 localhost kernel: [ 274.346025] ata2.00: failed command: READ FPDMA QUEUED
Jan 23 17:04:55 localhost kernel: [ 274.346031] ata2.00: cmd 60/70:08:e8:83:9a/00:00:1e:00:00/40 tag 1 ncq 57344 in
Jan 23 17:04:55 localhost kernel: [ 274.346031] res 41/40:70:04:84:9a/00:00:1e:00:00/6e Emask 0x409 (media error) <F>
Jan 23 17:04:55 localhost kernel: [ 274.346034] ata2.00: status: { DRDY ERR }
Jan 23 17:04:55 localhost kernel: [ 274.346035] ata2.00: error: { UNC }
Jan 23 17:04:55 localhost kernel: [ 274.348151] end_request: I/O error, dev sda, sector 513442820
Jan 23 17:04:55 localhost kernel: [ 274.348154] Buffer I/O error on device sda2, logical block 63796096
Jan 23 17:04:55 localhost kernel: [ 274.348159] Buffer I/O error on device sda2, logical block 63796097
Jan 23 17:04:55 localhost kernel: [ 274.348162] Buffer I/O error on device sda2, logical block 63796098
Jan 23 17:04:55 localhost kernel: [ 274.348164] Buffer I/O error on device sda2, logical block 63796099
Jan 23 17:04:55 localhost kernel: [ 274.348166] Buffer I/O error on device sda2, logical block 63796100
Jan 23 17:04:55 localhost kernel: [ 274.348168] Buffer I/O error on device sda2, logical block 63796101
Jan 23 17:04:55 localhost kernel: [ 274.348171] Buffer I/O error on device sda2, logical block 63796102
Jan 23 17:04:55 localhost kernel: [ 274.348173] Buffer I/O error on device sda2, logical block 63796103
Jan 23 17:04:55 localhost kernel: [ 274.348176] Buffer I/O error on device sda2, logical block 63796104
Jan 23 17:04:55 localhost kernel: [ 274.348178] Buffer I/O error on device sda2, logical block 63796105
Jan 23 17:04:59 localhost kernel: [ 278.257533] ata2.00: exception Emask 0x0 SAct 0x84 SErr 0x0 action 0x0
Jan 23 17:04:59 localhost kernel: [ 278.257539] ata2.00: irq_stat 0x40000008
Jan 23 17:04:59 localhost kernel: [ 278.257543] ata2.00: failed command: READ FPDMA QUEUED
Jan 23 17:04:59 localhost kernel: [ 278.257549] ata2.00: cmd 60/08:38:00:84:9a/00:00:1e:00:00/40 tag 7 ncq 4096 in
Jan 23 17:04:59 localhost kernel: [ 278.257549] res 41/40:08:04:84:9a/00:00:1e:00:00/6e Emask 0x409 (media error) <F>
Jan 23 17:04:59 localhost kernel: [ 278.257551] ata2.00: status: { DRDY ERR }
Jan 23 17:04:59 localhost kernel: [ 278.257553] ata2.00: error: { UNC }
Jan 23 17:04:59 localhost kernel: [ 278.259233] end_request: I/O error, dev sda, sector 513442820
Jan 23 17:05:03 localhost kernel: [ 282.157929] ata2.00: exception Emask 0x0 SAct 0x4 SErr 0x0 action 0x0
Jan 23 17:05:03 localhost kernel: [ 282.157934] ata2.00: irq_stat 0x40000008
Jan 23 17:05:03 localhost kernel: [ 282.157938] ata2.00: failed command: READ FPDMA QUEUED
Jan 23 17:05:03 localhost kernel: [ 282.157943] ata2.00: cmd 60/08:10:00:84:9a/00:00:1e:00:00/40 tag 2 ncq 4096 in
Jan 23 17:05:03 localhost kernel: [ 282.157943] res 41/40:08:04:84:9a/00:00:1e:00:00/6e Emask 0x409 (media error) <F>
Jan 23 17:05:03 localhost kernel: [ 282.157946] ata2.00: status: { DRDY ERR }
Jan 23 17:05:03 localhost kernel: [ 282.157947] ata2.00: error: { UNC }
Jan 23 17:05:03 localhost kernel: [ 282.159582] end_request: I/O error, dev sda, sector 513442820
Jan 23 17:05:03 localhost kernel: [ 282.159588] Buffer I/O error on device sda2, logical block 63796096
Jan 23 17:05:07 localhost kernel: [ 286.069482] ata2.00: exception Emask 0x0 SAct 0x40 SErr 0x0 action 0x0
Jan 23 17:05:07 localhost kernel: [ 286.069487] ata2.00: irq_stat 0x40000008
Jan 23 17:05:07 localhost kernel: [ 286.069491] ata2.00: failed command: READ FPDMA QUEUED
Jan 23 17:05:07 localhost kernel: [ 286.069496] ata2.00: cmd 60/08:30:00:84:9a/00:00:1e:00:00/40 tag 6 ncq 4096 in
Jan 23 17:05:07 localhost kernel: [ 286.069496] res 41/40:08:04:84:9a/00:00:1e:00:00/6e Emask 0x409 (media error) <F>
Jan 23 17:05:07 localhost kernel: [ 286.069499] ata2.00: status: { DRDY ERR }
Jan 23 17:05:07 localhost kernel: [ 286.069501] ata2.00: error: { UNC }
Jan 23 17:05:07 localhost kernel: [ 286.071955] end_request: I/O error, dev sda, sector 513442820
Jan 23 17:05:07 localhost kernel: [ 286.071959] Buffer I/O error on device sda2, logical block 63796096
Waiting for your help.
Thank you.

oh god, if my HD dies I will kill myself.
I did the SMART, short and long (following the ArchWiki) and got (will post the long as soon it ends):
=== START OF READ SMART DATA SECTION ===
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 7967 -
With more details:
smartctl -a /dev/sda
smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.6.9-1-ARCH] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Toshiba 2.5" HDD MK..55GSX
Device Model: TOSHIBA MK5055GSX
Serial Number: 897JC07RT
LU WWN Device Id: 5 000039 1f3c01f05
Firmware Version: FG001M
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Wed Jan 23 13:46:24 2013 PYST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 249) Self-test routine in progress...
90% of test remaining.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 183) minutes.
SCT capabilities: (0x0039) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 1320
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 1807
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 7
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 081 081 000 Old_age Always - 7967
10 Spin_Retry_Count 0x0033 136 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 1789
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 97
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 33
193 Load_Cycle_Count 0x0032 082 082 000 Old_age Always - 189405
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 39 (Min/Max 9/50)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 1
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 9
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 87
222 Loaded_Hours 0x0032 085 085 000 Old_age Always - 6001
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 320
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0
SMART Error Log Version: 1
ATA Error Count: 634 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 634 occurred at disk power-on lifetime: 7967 hours (331 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 41 02 04 84 9a 6e Error: UNC at LBA = 0x0e9a8404 = 245007364
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
60 08 00 00 84 9a 40 08 03:31:25.735 READ FPDMA QUEUED
ea 00 00 00 00 00 a0 00 03:31:25.714 FLUSH CACHE EXT
61 18 08 07 82 b1 40 08 03:31:25.714 WRITE FPDMA QUEUED
61 08 00 0f 7d 31 40 08 03:31:25.714 WRITE FPDMA QUEUED
ea 00 00 00 00 00 a0 00 03:31:25.682 FLUSH CACHE EXT
Error 633 occurred at disk power-on lifetime: 7967 hours (331 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 41 02 04 84 9a 6e Error: UNC at LBA = 0x0e9a8404 = 245007364
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
60 08 00 00 84 9a 40 08 03:31:21.832 READ FPDMA QUEUED
61 18 00 27 81 b1 40 08 03:31:21.451 WRITE FPDMA QUEUED
61 18 00 27 77 b1 40 08 03:31:20.425 WRITE FPDMA QUEUED
61 18 00 2f 8c b1 40 08 03:31:19.451 WRITE FPDMA QUEUED
61 18 00 ef 81 b1 40 08 03:31:18.445 WRITE FPDMA QUEUED
Error 632 occurred at disk power-on lifetime: 7967 hours (331 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 41 0a 04 84 9a 6e Error: UNC at LBA = 0x0e9a8404 = 245007364
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
60 00 00 07 7f 09 40 08 03:16:43.581 READ FPDMA QUEUED
60 08 08 00 84 9a 40 08 03:16:43.559 READ FPDMA QUEUED
60 00 00 a7 5b 09 40 08 03:16:43.552 READ FPDMA QUEUED
ef 10 02 00 00 00 a0 00 03:16:43.551 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 00 03:16:43.551 READ NATIVE MAX ADDRESS EXT
Error 631 occurred at disk power-on lifetime: 7967 hours (331 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 41 0a 04 84 9a 6e Error: UNC at LBA = 0x0e9a8404 = 245007364
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
60 00 00 a7 5b 09 40 08 03:16:39.713 READ FPDMA QUEUED
60 08 00 87 b5 25 40 08 03:16:39.705 READ FPDMA QUEUED
60 00 00 8f 60 05 40 08 03:16:39.693 READ FPDMA QUEUED
60 08 00 e7 d4 54 40 08 03:16:39.692 READ FPDMA QUEUED
60 08 08 00 84 9a 40 08 03:16:39.678 READ FPDMA QUEUED
Error 630 occurred at disk power-on lifetime: 7967 hours (331 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 41 12 04 84 9a 6e Error: WP at LBA = 0x0e9a8404 = 245007364
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
61 08 08 0e 4c b6 40 08 03:16:35.710 WRITE FPDMA QUEUED
61 08 08 0e 4c b6 40 08 03:16:35.710 WRITE FPDMA QUEUED
61 08 08 0e 4c b6 40 08 03:16:35.709 WRITE FPDMA QUEUED
61 98 18 8f 41 31 40 08 03:16:35.709 WRITE FPDMA QUEUED
61 08 08 0e 4c b6 40 08 03:16:35.708 WRITE FPDMA QUEUED
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 7967 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Is there an equivalent to Solaris iostat -En in Linux? Havent found any. Remember that I can't install anything: read-only FS
Last edited by gromlok (2013-01-23 16:47:35)

Make service request read-only

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