Message displays itunes cannot read the contents of the iphone when connected on a laptop. Doesnt let me back up and sync and asks for restoring to factory defaults??!!

message displays itunes cannot read the contents of the iphone when connected on a laptop. Doesnt let me back up and sync and asks for restoring to factory defaults??!!

Hello ardninam,
Thanks for using Apple Support Communities.
If the content on your iPhone cannot be read by iTunes, then you will need to follow the directions in the popup and restore your iPhone to the factory settings. You can then try and restore from a previous backup.
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

Similar Messages

Itunes cannot read contents if the ipod

when plugged in it has windows display a warning that reads "itunes cannot read he contents of the ipod, go to summary tab in ipod preference and click restore to restore to factory settings" i have tried the 4 r's but the 5th r i am unable to do unless itunes can read the ipod right?? how do i restore this thing (nano) if itunes wont read it and allow me to go to ipod preferences???

this happened to me...another way to restore the ipod is to open it in my computer and right click on the drive your ipod is in . then choose "format" in format press start and it will restore your ipod (meaning it will delete everything off of it) once this is done try to connect to itunes...if that does not work, right click on "my computer" click "manage" then select "services and applications", then "services", then select "IPOD service"...if its not already, connect your ipod. press "stop" then "start"....then try it again in itunes.
the end

ITunes Reports "iTunes Cannot read the contents of the iPod...."

This morning I connected my 2 week old iPod Classic to my laptop via the USB cable and iTunes came up and displayed a message saying "iTunes cannot read the contents of the iPod MHAM'S IPOD". It suggested a restore, which I have not tried yet. I have faithfully used the "Eject" function in iTunes to disconnect. After reading some other posts in the forums, it appears that others are having a similar issue. I'm concerned that this is normal operating behavior for this product. Given that this is my first Apple brand purchase, I'm a little turned off to the brand. Does anyone have a suggestion that doesn't involve me wiping this thing clean and starting over? And is this something that I should just expect? I ran a diagnostic and the results are below.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D620
iTunes 7.4.3.1
iPodService 7.4.3.1 is currently running.
iTunesHelper 7.4.3.1 is currently running.
Current user is an administrator.
The current local date and time is 2007-10-16 07:04:02.
Connected Storage Devices:
Disk drive, Hitachi HTS541080G9SA00, Bus Type ATA, Bus Address [0,0]
Disk drive, Apple iPod USB Device, Bus Type USB
Disk drive, RIM BlackBerry SD USB Device, Bus Type USB
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No IEEE 1394 Host Controller found.
The iPod Service Logging Information:
[SERVICE: 0xF88,06:40:36 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Tue Oct 16 06:40:36 2007)
[SERVICE: 0xF88,06:40:36 INFO] ##### iPodService starting as a service, version: 7.4.3.1
[SERVICE: 0xFD0,06:40:36 INFO] Adding iTunesHelper to session 0
[SERVICE: 0xF98,06:40:36 INFO] Got signaled to go ahead... Starting device manager!
[SERVICE: 0x114,06:40:36 INFO] Listener Window created
[SERVICE: 0x114,06:40:57 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:41:40 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:44:25 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:48:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x114,06:57:13 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x114,06:57:13 INFO] device is an iPod
[SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x114,06:57:13 INFO] [-1] set waiting to mount = 1
[SERVICE: 0x114,06:57:13 INFO] [1] Assigning session 0
[SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x114,06:57:13 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x114,06:57:13 INFO] [1] added device number 2 to m_objDeviceNumberMap
[SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [1] input #0 from src #0
[SERVICE: 0xEC,06:57:13 INFO] [1] input #0
[SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [1] input #1 from src #0
[SERVICE: 0x11C,06:57:13 INFO] [1] input #1
[SERVICE: 0x114,06:57:13 INFO] [VolumeArrive] mask = 0x20
[SERVICE: 0x114,06:57:13 INFO] looking up device # for \\.\F:
[SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x114,06:57:13 INFO] iTunes device #2 found with drive letter F, mask 0x20
[SERVICE: 0x114,06:57:13 INFO] [1] set waiting to mount = 0
[SERVICE: 0x114,06:57:13 INFO] [1] input #2 from src #0
[SERVICE: 0x128,06:57:13 INFO] [1] input #2
[SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:57:13 INFO] [1] input #3 from src #0
[SERVICE: 0x118,06:57:13 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x118,06:57:13 INFO] [First Connect] Creating connect event for device 1
[SERVICE: 0x118,06:57:13 INFO] [1] set waiting to mount = 1
[SERVICE: 0x118,06:57:13 INFO] [1] input #4 from src #0
[SERVICE: 0xEC,06:57:13 INFO] [MACHINE 1 INPUT #0] - (HDW) CheckDevNode
[SERVICE: 0xEC,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,06:57:14 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
[SERVICE: 0x11C,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
[SERVICE: 0x128,06:57:14 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x128,06:57:14 INFO] [1] input #3
[SERVICE: 0xEC,06:57:14 INFO] [1] input #4
[SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #3] - (HDW) CheckDevNode
[SERVICE: 0x128,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 INPUT #4] - (HDW) Interface Arrival
[SERVICE: 0xEC,06:57:14 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
[SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
[SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0xEC,06:57:14 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0xEC,06:57:14 INFO] VendorId: Apple
[SERVICE: 0xEC,06:57:14 INFO] ProductId: iPod
[SERVICE: 0xEC,06:57:14 INFO] revision: 1.62
[SERVICE: 0xEC,06:57:14 INFO] vendor bytes:
[SERVICE: 0xEC,06:57:14 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
[SERVICE: 0xEC,06:57:14 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0xEC,06:57:14 INFO] [1] Power State: Powered
[SERVICE: 0xEC,06:57:14 INFO] [1] Checkpoint attempt #0
[SERVICE: 0xEC,06:57:14 ERROR] Did not find first letter of stage
[SERVICE: 0xEC,06:57:14 INFO] got HotPlugState 0
[SERVICE: 0xEC,06:57:14 INFO] [1] serial number 000A27001547056B
[SERVICE: 0xEC,06:57:14 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
[SERVICE: 0xEC,06:57:14 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x118,06:57:14 INFO] [First Connect] Creating mount event for device 1
[SERVICE: 0x118,06:57:14 INFO] [VolumeArrive] mask = 0x7C
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\G:
[SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\F:
[SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x118,06:57:14 INFO] iTunes device #2 found with drive letter F, mask 0x20
[SERVICE: 0x118,06:57:14 INFO] [1] set waiting to mount = 0
[SERVICE: 0x118,06:57:14 INFO] [1] input #5 from src #0
[SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\E:
[SERVICE: 0x11C,06:57:14 INFO] [1] input #5
[SERVICE: 0x118,06:57:14 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x118,06:57:15 INFO] looking up device # for \\.\D:
[SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x0 partition 0x3
[SERVICE: 0x118,06:57:15 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 INPUT #5] - (HDW) Volume Mount
[SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x11C,06:57:15 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,06:57:15 ERROR] Did not find first letter of stage
[SERVICE: 0x11C,06:57:15 INFO] got HotPlugState 0
[SERVICE: 0x11C,06:57:19 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x11C,06:57:19 INFO] [1] ===== iPod with Video =====
[SERVICE: 0x11C,06:57:19 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,06:57:19 INFO] 6:57:19, year 2007, day of yr. 288, GMT offset -20 isDST 1
[SERVICE: 0x11C,06:57:19 INFO] [1] progress is now 0
[SERVICE: 0x11C,06:57:20 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x11C,06:57:20 INFO] [1] Auto-launch iTunes ENABLED
[SERVICE: 0x11C,06:57:20 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0xF90,06:57:21 INFO] Getting iTunesHelper for session 0
[SERVICE: 0xF90,06:57:21 INFO] launching iTunes.
[SERVICE: 0x90C,06:57:25 INFO] <0x4> Got Serial #
[SERVICE: 0x90C,06:57:25 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:57:25 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:57:25 INFO] Mounted
[SERVICE: 0xFD8,06:57:25 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:57:25 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:57:25 INFO] Mounted
[SERVICE: 0x90C,06:57:25 INFO] [1] already mounted!
[SERVICE: 0x90C,06:57:25 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x90C,06:57:26 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:57:26 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:57:26 INFO] Mounted
[SERVICE: 0xFD8,06:57:26 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:57:26 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:57:26 INFO] <0x4> COM request for device 1 drive letter - F
[SERVICE: 0x90C,06:57:27 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:57:27 INFO] Mounted
[SERVICE: 0x90C,06:57:27 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:57:27 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,06:57:27 INFO] Mounted
[SERVICE: 0xFD8,06:57:27 INFO] [1] already mounted!
[SERVICE: 0xFD8,06:57:27 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xFD8,06:57:40 INFO] Mounted
[SERVICE: 0xFD8,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:57:40 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:57:40 INFO] Mounted
[SERVICE: 0x90C,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:19 INFO] <0x4> Got Serial #
[SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:58:19 INFO] Mounted
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:19 INFO] Mounted
[SERVICE: 0x90C,06:58:19 INFO] [1] already mounted!
[SERVICE: 0x90C,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,06:58:19 INFO] Mounted
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:19 INFO] <0x4> COM request for device 1 drive letter - F
[SERVICE: 0x90C,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:58:19 INFO] Mounted
[SERVICE: 0x90C,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,06:58:19 INFO] Mounted
[SERVICE: 0xFD8,06:58:19 INFO] [1] already mounted!
[SERVICE: 0xFD8,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xFD8,06:58:23 INFO] Mounted
[SERVICE: 0xFD8,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,06:58:23 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,06:58:23 INFO] Mounted
[SERVICE: 0x90C,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,06:58:26 INFO] [1] input #6 from src #4
[SERVICE: 0x128,06:58:26 INFO] [1] input #6
[SERVICE: 0x128,06:58:27 INFO] [MACHINE 1 INPUT #6] - (APP) Unmount
[SERVICE: 0x128,06:58:27 INFO] [1] Begin...
[SERVICE: 0x128,06:58:27 INFO] [1] Mounted state
[SERVICE: 0x128,06:58:27 INFO] total locks = 1, caller = 296, caller locks = 1
[SERVICE: 0x128,06:58:27 INFO] [1] Begin Unmounting...
[SERVICE: 0x128,06:58:27 INFO] [1] progress is now 3
[SERVICE: 0x128,06:58:27 INFO] total locks = 2, caller = 296, caller locks = 2
[SERVICE: 0x128,06:58:27 INFO] Ejecting media
[SERVICE: 0x128,06:58:27 INFO] SUCCESS
[SERVICE: 0x128,06:58:27 INFO] Volume lock success!
[SERVICE: 0x128,06:58:28 INFO] total locks = 3, caller = 296, caller locks = 3
[SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW stop
[SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:29 INFO] [1] input #7 from src #0
[SERVICE: 0xEC,06:58:29 INFO] [1] input #7
[SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:29 INFO] [1] input #8 from src #0
[SERVICE: 0x11C,06:58:29 INFO] [1] input #8
[SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW took 625 ms
[SERVICE: 0x128,06:58:29 INFO] total locks = 2, caller = 296, caller locks = 2
[SERVICE: 0x128,06:58:29 INFO] total locks = 1, caller = 296, caller locks = 1
[SERVICE: 0x128,06:58:29 INFO] [1] Finished Unmounting with status 1
[SERVICE: 0x128,06:58:29 INFO] total locks = 0, caller = 296, caller locks = 0
[SERVICE: 0x128,06:58:29 INFO] [1] Ext app unmount request finished!
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
[SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,06:58:30 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
[SERVICE: 0x11C,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x114,06:58:30 INFO] [VolumeRemoved] existing mask 0x20, arrive mask 0x20
[SERVICE: 0x114,06:58:30 INFO] [1] value = 1
[SERVICE: 0x114,06:58:30 INFO] [1] input #9 from src #0
[SERVICE: 0x128,06:58:30 INFO] [1] input #9
[SERVICE: 0x114,06:58:30 INFO] [InterfaceRemoved]
[SERVICE: 0x114,06:58:30 INFO] [1] value = 0
[SERVICE: 0x114,06:58:30 INFO] removed device number 2 from m_objDeviceNumberMap
[SERVICE: 0x114,06:58:30 INFO] [1] input #10 from src #0
[SERVICE: 0xEC,06:58:30 INFO] [1] input #10
[SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 INPUT #9] - (HDW) Volume Unmount
[SERVICE: 0x128,06:58:30 INFO] [1] progress is now 3
[SERVICE: 0x128,06:58:30 INFO] [1] Setting progress to 3
[SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Connected}
[SERVICE: 0x128,06:58:30 INFO] [1] *** UNMOUNTED - Sending event out, device session 0.
[SERVICE: 0x128,06:58:30 INFO] [1] !!!!! DoConnectStateAction() INTERRUPTED.
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #10] - (HDW) Interface Removal
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Unknown}
[SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 ACTIONS] - {Unknown}
[SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,06:58:30 ERROR] device number 0 exists, but isn't in m_objDeviceNumberMap!
[SERVICE: 0xEC,06:58:30 INFO] [1] *** DISCONNECTED - Sending event out, device session 0.
[SERVICE: 0xEC,06:58:30 INFO] [1] progress is now 0
[SERVICE: 0xEC,06:58:30 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,06:58:38 INFO] [1] input #11 from src #0
[SERVICE: 0x11C,06:58:38 INFO] [1] input #11
[SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,06:58:38 INFO] [1] input #12 from src #0
[SERVICE: 0x128,06:58:38 INFO] [1] input #12
[SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
[SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,06:58:38 INFO] [1] input #13 from src #0
[SERVICE: 0xEC,06:58:38 INFO] [1] input #13
[SERVICE: 0x11C,06:58:38 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
[SERVICE: 0x11C,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x128,06:58:38 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
[SERVICE: 0x128,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0xEC,06:58:38 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
[SERVICE: 0xEC,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #14 from src #0
[SERVICE: 0x11C,07:02:24 INFO] [1] input #14
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #15 from src #0
[SERVICE: 0x128,07:02:24 INFO] [1] input #15
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #16 from src #0
[SERVICE: 0xEC,07:02:24 INFO] [1] input #16
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #17 from src #0
[SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x114,07:02:24 INFO] [1] input #18 from src #0
[SERVICE: 0x11C,07:02:24 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x128,07:02:24 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
[SERVICE: 0x128,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,07:02:24 INFO] [MACHINE 1 INPUT #16] - (HDW) CheckDevNode
[SERVICE: 0xEC,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xEC,07:02:24 INFO] [1] input #17
[SERVICE: 0x11C,07:02:24 INFO] [1] input #18
[SERVICE: 0xEC,07:02:25 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
[SERVICE: 0xEC,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:25 INFO] [MACHINE 1 INPUT #18] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x114,07:02:27 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 1
[SERVICE: 0x114,07:02:27 INFO] [1] Attempt to reassign from session 0 to session 0, DENIED!
[SERVICE: 0x114,07:02:27 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x114,07:02:27 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x114,07:02:27 INFO] [1] added device number 2 to m_objDeviceNumberMap
[SERVICE: 0x114,07:02:27 INFO] [1] input #19 from src #0
[SERVICE: 0x128,07:02:27 INFO] [1] input #19
[SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:27 INFO] [1] input #20 from src #0
[SERVICE: 0xEC,07:02:27 INFO] [1] input #20
[SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:27 INFO] [1] input #21 from src #0
[SERVICE: 0x11C,07:02:27 INFO] [1] input #21
[SERVICE: 0x114,07:02:27 INFO] [VolumeArrive] mask = 0x20
[SERVICE: 0x114,07:02:27 INFO] looking up device # for \\.\F:
[SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x114,07:02:27 INFO] iTunes device #2 found with drive letter F, mask 0x20
[SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 0
[SERVICE: 0x114,07:02:27 INFO] [1] input #22 from src #0
[SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
[SERVICE: 0x114,07:02:27 INFO] [1] input #23 from src #0
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #19] - (HDW) Interface Arrival
[SERVICE: 0x128,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
[SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x128,07:02:28 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x128,07:02:28 INFO] VendorId: Apple
[SERVICE: 0x128,07:02:28 INFO] ProductId: iPod
[SERVICE: 0x128,07:02:28 INFO] revision: 1.62
[SERVICE: 0x128,07:02:28 INFO] vendor bytes:
[SERVICE: 0x128,07:02:28 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
[SERVICE: 0x128,07:02:28 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x128,07:02:28 INFO] [1] Power State: Powered
[SERVICE: 0x128,07:02:28 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x128,07:02:28 ERROR] Did not find first letter of stage
[SERVICE: 0x128,07:02:28 INFO] got HotPlugState 0
[SERVICE: 0x128,07:02:28 INFO] [1] serial number 000A27001547056B
[SERVICE: 0x128,07:02:28 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
[SERVICE: 0x128,07:02:28 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0xEC,07:02:28 INFO] [MACHINE 1 INPUT #20] - (HDW) CheckDevNode
[SERVICE: 0xEC,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #21] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [1] input #22
[SERVICE: 0x128,07:02:28 INFO] [1] input #23
[SERVICE: 0xFD8,07:02:28 INFO] <0x4> Got Serial #
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #22] - (HDW) Volume Mount
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #23] - (HDW) CheckDevNode
[SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x128,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,07:02:28 ERROR] Did not find first letter of stage
[SERVICE: 0x11C,07:02:28 INFO] got HotPlugState 0
[SERVICE: 0x11C,07:02:33 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x11C,07:02:33 INFO] [1] ===== iPod with Video =====
[SERVICE: 0x11C,07:02:33 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x11C,07:02:33 INFO] 7:2:33, year 2007, day of yr. 288, GMT offset -20 isDST 1
[SERVICE: 0x11C,07:02:33 INFO] [1] progress is now 0
[SERVICE: 0xFD8,07:02:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,07:02:33 INFO] Mounted
[SERVICE: 0xFD8,07:02:33 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,07:02:33 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,07:02:33 INFO] Mounted
[SERVICE: 0x90C,07:02:33 INFO] [1] already mounted!
[SERVICE: 0x11C,07:02:34 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x11C,07:02:34 INFO] [1] Auto-launch iTunes ENABLED
[SERVICE: 0x11C,07:02:34 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0x90C,07:02:34 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xFD8,07:02:34 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0x90C,07:02:34 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x90C,07:02:34 INFO] Mounted
[SERVICE: 0x90C,07:02:34 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,07:02:34 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,07:02:34 INFO] <0x4> COM request for device 1 drive letter - F
[SERVICE: 0xFD8,07:02:35 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,07:02:35 INFO] Mounted
[SERVICE: 0xFD8,07:02:35 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,07:02:35 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,07:02:35 INFO] Mounted
[SERVICE: 0x90C,07:02:35 INFO] [1] already mounted!
[SERVICE: 0x90C,07:02:35 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xF8C,07:02:35 INFO] iTunes already running in current session.
[SERVICE: 0x90C,07:03:51 INFO] Mounted
[SERVICE: 0x90C,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x90C,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xFD8,07:03:51 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xFD8,07:03:51 INFO] Mounted
[SERVICE: 0xFD8,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xFD8,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x90C,07:03:51 INFO] <0x4> GetFormatType() returned unknown format 0
The iPod updater logging file cannot be found.

I had this same exact issue happen to me this morning, and I lost 40 gigs worth of transferring in restoring it. I put a few albums on for the day, and when I tried connecting again this evening, the same thing happened. It hit me when it happened the second time that both times I had the iPod locked when it connected it to the computer. I'm pretty sure I've never accidentally connected it while locked before. My guess it that it is unable to read the content since the iPod is locked, and somehow this causes some sort of corruption that prevents it from seeing the files until a restoration is done. I would think Apple should be able to release an update which would detect if the iPod was locked and tell you to unlock it rather than to go through this process of losing all your music from the iPod. It scares me to think this could happen again simply if I am absent-minded in the future and forget to check whether it is locked or not before I connect it.

TS2430 Every time I hook up my iPhone 4 to my laptop Itunes says "cannot read the contents of the phone." and asks me to restore to factory settings. Any help?

Hello, I recently was sent a replacement iPhone 4 from apple. I originally had it assigned to a laptop with an older version of iTunes and everything worked fine. I recently purchased a new laptop and assigned the new laptop to my phone with the newest version of iTunes. Now everytime I hook up my phone to my new laptop I get the same error message. "iTunes cannot read the contents of the iPhone. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings." Can anyone help, please!

Did you try following the instruction to restore? You are getting that message for a good reason - there is corrupted or altered data/settings on the phone. Is this phone jailbroken or hacked?

Itune cannot read the contents of ipad and advice me reset ipad to factory setting

itune cannot read ipad contents? need solution

Tap Settings > General > Reset > Erase All Content and Settings.

ITunes cannot read contents of iPod - all music seems to have dissapeared

Hello,
I've had a 160 GB classic iPod for a bit more than a year (so out of warranty) and hadn't had this problem before until today. When I connect it to my computer iTunes sends a message saying it cannot read its contents and asks to restore it. If I do I loose the 100+ GB music I have on it, if I don't when I disconnect the iPod from the computer, it says there is no music, although the space is occupied (only less than 60 GB free space). I've restored and reloaded my iPod several times, and every time I connect it to iTunes the same thing happens. I should mention that I have iTunes set up in manual mode, and that the problem happens only after I play something on the iPod disconnected from the computer (that is, if I connect it and disconnect it, things are fine, until I try to play something on the iPod).
Can anyone help me? After reloading my iPod with music I'm afraid of connecting it to the computer and losing everything, but I cannot load new stuff on it any other way.
Thanks!

*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
<hr>
If your iPod checks out OK try this tip for rebuilding it...
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music or whatever playlist holds the bulk of the content you want on your device. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists etc.
tt2

Itunes cannot read contents of iphone

For some reason, my wife's iPhone will no longer synch w/ iTunes.
When I plug in the phone, I get an error message saying "itunes cannot read contents of <my wife's name>'s iphone". The only apparent solution to this is to "Restore the iPhone software" in iTunes.
I can back up music, Outlook, etc, but I'm worried about the applications and any other customization/settings done on the phone. If I restore the phone, will my apps be intact afterwords? What else, if anything, might get lost?

Hi,
The apps are stored in iTunes. Select Apps under Library on the left side of the iTunes window. Those apps are available to resync under the Apps tab in the iTunes menu between Info and Music.
If you can restore from a backup, then the customized settings may still be intact but no guarantees. Best to make note of those settings before restoring.
You can see if there's a backup available from iTunes / Preferences then select the Devices tab.
Carolyn

How can I change the proggrams my Mac opens when I start my laptop?

How can I change the proggrams my Mac opens when I start my laptop? My mac book Air opens Word and Skype automatically and I can´t seem to make not to do this. Help!

Your Mac will also open anything that was open when it was shut down unless you uncheck this option in the restart and shutdown dialog.

Error message: "iTunes cannot read the contents of the iPod."

I wanted to get my dad a new iPod for Xmas and transfer all his music from his ancient Classic. But when I connect to my MacBookPro, I get the error message: "iTunes cannot read the contents of the iPod." I see that 90% of the ipod drive is used, but I don't see any songs listed either on the iPod screen or in iTunes, which is worrying. Is there anything I can to save the music? He will be so upset that it's all gone...

My suggestions, when Restoring the iPod.
Disconnect your PC from Internet. (just to make sure no nasties creep into your system while you syncing.
Stop the Antivirus program
Connect your iPod to the PC, using a high speed USB 2.0 port at the back of your PC.
Disconnect all other USB devices, except the mouse and keyboard.
Stop all other programs except iTunes.
Good Luck!

When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore?

When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore? I have all of my stuff backed up on iCloud but I really don't want to go through the hassle of wiping it clean and putting everything back on.

This is a post from a user named edgar999 and it worked PERFECTLY:
"OK - this is how it works:
In order to backup from iCloud you cannot use iTunes!
Therefore disconnect your device from your computer.
Turn on your device and go to Settings and then go to General.
At the bottom of this submenu there is a buttom "Reset"
If you push that buttom you see 6 different Erase settings to chose from!
Chose "Erase All Content and Settings" because this will wipe everything from your device and will let you restore from iCloud! (I tried the top "Reset All Settings" but that did not let me use iClouds afterwards!)
Once you pushed that buttom your device will be wiped clean and after some time you will see the Device Welcome Screen like on a new device!
After choosing your location you will be asked to setup your WiFi-conection. After you joint to your Wifi you will be given the choice to restore the iPad from a backup from the iCloud. Choosing this backup will prompt you with your apple ID and password.
Restoring from a backup can take some time. The process uses your Wi-Fi connection to download settings, content and data. If you had a lot of content on your device, this can take a while. The restore screen should give you estimates at each stage of the restore process, starting with restoring the settings and then booting into the iPad. When the iPad home screen appears, the device will continue the restore process by downloading all of your applications.
If you are restoring from a backup because you have run into problems with your device that can only be solved by restoring it, you can first choose your latest backup. If you still have problems, you can move on to the next latest backup, repeating the process until (hopefully) the problem is cleared."
THANK YOU edgar999!!!!

Keep getting "itunes cannot read the contents of the iPad" message when connecting my iPad 2 to Windows XP

Hi all,
I have an iPad 2 that I purchased in late 2011. I have a Windows XP PC. Of late, I have not been able to connect my iPad 2 to iTunes on my Windows XP (Service Pack 3) desktop. I keep getting the popular error "itunes cannot read the contents of the iPad. .... restore factory settings" message. I have tried re-installing latest iTunes altogether after fully uninstalling and removing registry entries. But it still keeps giving the same message. I have tried all the steps given here - http://support.apple.com/kb/TS1538 , except checking with a different USB cable. My cable however works well while charging. My system however seems to detect the iPad as camera. I desperately need some help to fix this.
Thanks,
Paddy

Worked for an iPad 4 (Retina) running iOS 7.0.3. connected to a Mac (Mavericks, iTunes 11.1.2). Although the file system is a bit different than what is shown on the video, the basic same steps can be carried out: download iFunbox (for Mac, obviously), go into "Raw file system", then "iTunes_Control" (you may want to switch to list view to see the complete name), then iTunes. There there was no iTunesDB file but I deleted iTunesCDB (was 0kB, expect that might have been the problem) and iTunesControl (0kB as well). Also deleted the Music folder in the previous directory.
After that I disconnected the iPad from iTunes, quit iTunes, relaunched, and it started sync'ing :-)
Note that now it's telling me that it cannot sync because an additional 10GB is required! Not sure what the problem is because the bar at the bottom of the iTunes window says it still has another 4GB available. I'm expecting there's a problem with how the size of the music is calculated (perhaps because I also sync Genius playlists and mixes), so I disabled music sync'ing for now so it can complete it once. Then I'll hand-pick the music again and hope it works!

Getting an error message "itunes cannot read the contents of the iphone" ever since I used Sharepod. Do I need to restore back to factory settings?

Getting an error message "itunes cannot read the contents of the iphone" ever since I used Sharepod. Do I need to restore back to factory s

Did you every get a fix on this?
Thanks

"Itunes cannot read the contents of ipod. Go to the summary tab in Ipod preferences and click Restore to restore this ipod to factory settings." What is this?

I have been getting this error message since about the end of June when I updated to the latest version of iTunes. It's pretty annoying. Let me lay out how this has been happening for the past month, the best I can. I have a 32GB 4th gen iPod Touch
I load content up to my iPod. Music, Apps, Videos, pictures, etc.
My iPod works well for a little while, days sometimes a week is the longest I went without seeing this message.
I connect iPod back to my laptop through the standard pack in Apple USB connector.
I get the "Itunes cannot read the contents of ipod. Go to the summary tab in Ipod preferences and click Restore to restore this ipod to factory settings." message. When I go to the preferences tab, I click restore and iTunes gets stuck trying to restore my iPod. Then I have to uplug my iPod. And Shutdown/Restart my PC reconnect my iPod, and go through the restore process again.
I have been doing this for as I said, a month. It's getting pretty grueling to keep havomh putting cotent on my iPod after these restores.
I've tried everything.
I've stopped autosync, it still happens.
I tried to reinstall iTunes(be it I didn't full uninstall before trying to install again and got the option to fix corrupted files and such
I've deleted all old back up, and it still happens
Today is the fist time I'm fully uninstalling iTunes, and then reinstalling to see if this works.
But do you guys have any otehr solutions for this? As I said, this didn't start happening until I installed the lastest version of iTunes 10.6.3

- Have you tried another cable?
- Another USB port?
- When you have the problem, connect it to another computer to help determine if you have an iPod or computer problem.
- Try just restoring the iPod to factory settings/new iPod. Do not restore from backup. If you still have the problem with this and all computer that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

"iTunes cannot read the contents of the ipod", How can I fix this?

Hello everyone, I am having trouble with my iPod touch 32GB and getting iTunes to detect it. I'm using Windows 7.
When plugging it in tonight, I got the message "iTunes cannot read the contents of the iPod (Name). Go to the summary tab in the iPod preferences and click restore to restore this iPod to factory settings". I attemped to do this, but I then got an iTunes error "3184" and was unable to install the iPod software.
I've tried...
- Using a different computer
- Using a different USB cable
- Rebooting the iPod
Nothing seems to work. I've read a solution as to delete one of the iTunes files on the iPod, but the iPod doesn't show up in my Windows Explorer, so I am unable to do this. The computer does however charge the battery when I have the iPod plugged in. I'm also able to still listen to music on the iPod as well.
One other note, I had the same thing happen to my previous iPod touch. I got my original iPod touch back in December 2010. In October 2011, the iPod just died one day and I was not able to turn it on at all or charge it. When I'd plug it into the computer, I got the exact same errors and was unable to restore the iPod. I sent it in to Apple as it was still under warrenty and they sent me a replacement. Now 3 months later it's happened again. Of course the warrenty starts from the day you purchase the original, so this is no longer under warrenty despite having it for only 3 months. The only difference this time is that the battery still charges and I can still turn it on and listen to music.
Any ideas?
Thanks

hi Angie!
hmmm. is there an Apple Store convenient where you can take the ipod for a check-up?
love, b

ITunes cannot read the contents of the iPod " my iPod's name ".

I'm having problems with syncing the 5th gen nano to iTunes 9 on my early 2008 MBP. I had one since September when they came out. It was fine for a while, but then I would get the error message: iTunes cannot read the contents of the iPod "<my iPod's name>". It got to where it was happening every other night or every night when I would try to sync. Of course it goes without saying that this makes the video camera unusable, since one can't count on retrieving the videos.
I talked with Apple Support on the phone. They were very good. Led me through a rescue-restore. This was described as more thorough than a normal restore. It involves a non-trivial button sequence. Also per suggestions I quit using a non-powered hub. I had been hooking both my iPod touch2 and my nano5 up to the hub to sync (not enough USB ports).
We tried the rescue-restore and things looked OK, but then a couple days later on the evening sync, the message came back. I should also mention that I use the pedometer feature in always-on mode, so of course that data gets lost as well.
I then went to the local apple store genius bar, and they saw the same error message I got when they plugged it in, so they decided to give me a new nano5.
I figured this was really it, but last night, on the second evening sync since the initial setup, the same error message is back with the new nano5. Feel bad because it now seems likely there was nothing wrong with my first nano5 (unless both are bad the same way - seems unlikely), but at the same time, I can't use any nano5 like things are now.
So now it's time for some detective work. I have both a nano5 and a touch2, and I use pedometer in always-on mode on the nano5. I wonder if those might be clues. Last night when the error occurred, iirc I had previously sync'ed the nano5 ok and ejected. Then I had sync'ed my touch2. I unplugged the touch2 and went to sync the nano5 again to update for some playlist changes, and that's when the error occurred. I wonder if iTunes is somehow getting messed up and thinking it is still dealing with a touch2, and it trounces the nano5?
It's probably a long shot, but I think I read someone else here with the same error message, and had a touch.
Any ideas, would love to hear. I'm planning to try only syncing the nano5 on a fresh start of iTunes for a while, and see if that prevents the problem.
Thanks,
Joe

OK. How do I uninstall iTunes to reinstall it? Is there an uninstaller? Do I have to chase down plist files or other hidden system things I don't know about? Kind of a dumb question maybe, I've been on a mac at home for like five years now, but uninstalling apps is not something I need to do (that's a good thing).
So, yes, the problem happened again, with the new nano, on the second or third nightly sync (not sure how many days have gone by) since the plane to sync the nano first before the touch. Been using the right usb port also, in case that matters. Used to always use the left. The left port has a non-powered hub that has my time machine disk and a super-duper disk on it, along with an iLoc key. Tonight the two usb disks were not plugged in due to being in the process of be traded out for my other pair (I keep a pair offsite as well - backup-paranoid - but that's another topic).
Do you think it could matter what's plugged into the opposite USB port? Not the nano and the touch only go into the right port straight away - no hub.
Kind of a bummer, this. I hope we can figure it out. Thanks for helping...
BTW, I alway keep all my software up to date.
Joe

Message displays itunes cannot read the contents of the iphone when connected on a laptop. Doesnt let me back up and sync and asks for restoring to factory defaults??!!

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