My Airport Extreme will no longer let new user connect

The Airport Extreme will not allow new users to connect to via wifi. The users that are currently on the wifi are able to continue using the wifi, but new users cannot connect. I have tried resetting to the factory settings. But the problem has returned. I have a model A1408.

Reboot the USB drive.. assuming it is powered.. or unplug and replug a self-powered drive.. (you should not use self-powered drives on AE before the latest model.. always use a powered hub).
Does the drive now appear in finder..
If not reboot both drive and the AE.. it should now appear.
If it doesn't work with direct connection try a powered hub.. that can help.

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