My blackberry z10 shuts down at 20% battery

i'm having this problem since 3 days ago. my mobile shutts down at 20% battery and i can't turn it on from the moment it shutts down..
what should i do?
these are the details of my phone:
Model Number: STL100-1
OS: Blackberry 10
Software Release: 10.1.0.273
OS Version: 10.1.0.1720
Build ID: 508730
thanks

Good day
Welcome too BB forums
Try this method below Good Luck!
The on-device battery meter is off sync with the a the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading.
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Click Accept as Solution for posts that have solved your issue(s)!

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BlackBerry z10 shuts down at 23% after os upgrade 10.3.1.1565

After the os upgrade 10.3.1.1565 my BlackBerry z10 shuts down at 23% of battery level

Due to the number of problems with "upgrading" to this OS level, I suggest you try the very clean and very forceful AutoLoader OS Reload:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry z10 shutting down at 80% !

Hi , I bought a Z10 device 2 days ago , and i updated it to lastest os , but the phone shutting down automatically at 80% , and it like the problem another guys says on this froum , I did all of solution i saw in the froum but still have the problem , I can't imaging a company sell troubled things to people.....
I thought I was wrong, I bought the phone.....

hosseinamiri1959 wrote:
I tell one of them....
I let the battery to dry all the way down.
Removed the battery, sim and SD card.
Waited 2 hours
Put everything back together again
Plugged it on the charger with it mounted on the wall outlet.
Held the power button for 10 seconds
And lastly a plugged the charger to the wall power outlet and let it charge fully without playing with it....
"dry"? As in it got wet? If so, then you have a completely different problem. Please clarify.
If you meant "drain", then that's actually a very bad thing to do. Newer batteries like these do not like to be fully drained...ever. If they are drained, it can actually damage them, sometime rendering them to be completely non-functional. You should never let a BB battery drain all the way down.
If you meant "drain" there, then I recommend you conduct this sequence:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
hosseinamiri1959 wrote:
and I see another problem again , some times a luck icon appear on top of screen and ask me the pin code and the phone is unrechable when my friends called me , after this I enter the pin code and the problem again appear.... , I disable the pin code right now and I dont know if solved or not
What, exactly, is a "luck icon"? I don't understand. Do you mean a "lock icon" of some sort?
All in all, it seems you have some major issues. You might want to try WIPing your device, reloading your OS, updating your OS, or using an AutoLoader to cleanly load your OS. If you have a hardware issue, then of course we cannot diagnose that at an internet distance.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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