My iphone5 freezes my iTunes v11 when connected and I cannot sync or do anything. I have reinstalled iTunes, tried different USB ports, ran diagnostics and said phone not recognised. Please help as have wasted nearly a day and a half trying to sort!

My iphone5 freezes my iTunes v11 when connected and I cannot sync or do anything. I have reinstalled iTunes, tried different USB ports, ran diagnostics and said phone not recognised. Please help as have wasted nearly a day and a half trying to sort and at wits end!

To double check you tried everything http://support.apple.com/kb/TS1538

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